We need a seamless model of patient care. When Starbucks launched its mobile app, that app was still part of the overall Starbucks experience — there wasn’t a mobile experience that was completely separate form the in-store experience. That’s what healthcare needs — it needs to achieve a hybrid model where virtual and in-person care simply become: ‘Care’.

The COVID-19 Pandemic taught all of us many things. One of the sectors that the pandemic put a spotlight on was the healthcare industry. The pandemic showed the resilience of the US healthcare system, but it also pointed out some important areas in need of improvement.