The Agentic Front Door
More patients scheduled, less work tax for your team
An invitation-only working session for health system leaders responsible for patient experience, operations, and clinical workflows.
December 9-10, 2026
Del Mar, CA
A working session for health system leaders
Commure Nexus brings together a small group of health system leaders responsible for patient access, operations, and technology.
This winter, the conversation centers on one question: what changes when AI agents handle the front door, from the first call to a scheduled visit?
Bring the access challenges you are working on now. You will leave with practical examples, candid peer input, and a clearer view of where AI agents fit in your organization.
What you'll walk away with
The business case for AI at the front door
Union Healthcare Insight's keynote lays out why AI-powered patient access is more critical than ever with macro pressures facing healthcare.
Proof from teams already using AI agents
Customer panels show how health systems answer patient calls and move referrals to scheduled visits, in their own words.
Answers from peers facing the same problems
Pre-matched roundtables seat you with leaders working through similar access challenges, with facilitation from Union.
Featured Speakers
More speakers are being added as they are confirmed!
Tanay Tandon
CEO & Co-Founder
Commure
Dhruv Parthasarathy
Chief Technology Officer
Commure
Steve Rowe
Managing Director
Union Healthcare Insight
Michael Thompson
VP, Operational Excellence
Compassus
Sanjay Kataria
Head of Enterprise Architecture
Fresenius Medical Care
How the day works
The program is built for discussion, with short sessions and hands-on examples.
Keynote partner
A state of the union of AI & patient access
Union Healthcare Insight, a healthcare research and facilitation firm with decades of experience, will deliver a research-driven keynote on the state of patient access: where access breaks down for health systems and why now is the time to fix it. Union will also facilitate group discussion and peer roundtables in the afternoon.
Agenda
Short sessions built for discussion, with time to connect between them.
Wednesday, December 9
7:00 - 9:00 PM
Welcome Reception
Drinks and appetizers at L'Auberge for guests arriving the night before.
Thursday, December 10
9:00 AM
Optional Breakfast and Introductions
Check-in and connect with the peers before the program starts.
10:00 AM
Opening Remarks
Welcome and intro to the agentic front door from Commure Chief Executive Officer, Tanay Tandon.
10:05 AM
Building the AI Application Layer for Healthcare
Commure Chief Technology Officer, Dhruv Parthasarathy, shares the full platform vision for Commure.
10:25 AM
Keynote: The State of Patient Access
Union Healthcare Insight shares industry research on the market factors shaping patient access today.
10:55 AM
Break
11:10 AM
Clearing the Queue: From Hold Music to Booked Appointments
Health system leaders on answering, scheduling, and routing patient calls with AI voice agents.
11:40 AM
Lunch
12:40 PM
Clearing the Fax Pile: How AI Moves Referrals to Appointments
Health system leaders on how AI is cutting referral decision time and improving admissions.
1:10 PM
Pre-matched Peer Roundtables
Small-group discussion with peers facing similar challenges, with facilitation from Union.
2:10 PM
Break
2:25 PM
Covering the Visit: AI from Chart Prep to Final Code
Health system leaders on how AI is supporting clinicians across patient visits and handling downstream workflows.
2:55 PM
Closing Remarks
Key takeaways and next steps for how Commure can help support your organization’s AI transformation.
3:00 PM
Break
Stop back at rooms in the L’Auberge and catch up on emails and calls before the evening of networking continues.
4:00 PM
Sunset Happy Hour
On the terrace at L'Auberge.
5:00 PM
Dinner in Del Mar
Head of the resort into Del Mar to continue the conversations with great bites and company.
What we'll cover
Voice Agents
How AI voice agents schedule, reschedule, confirm, and answer patient questions, so your team takes the calls that need a person.
AI-powered referral orchestration
Faster intake, eligibility, and routing, so fewer referrals stall before a patient is on the schedule.
How Ambient connects to the front door
How documentation picks up once the patient is in the room, and how it connects back to the rest of the visit.
What the AI application layer means for healthcare
A preview of what we are building next, with room for your input on priorities.
Attendance is limited to keep the discussion candid and useful.
Who attends
Commure Nexus is built for leaders who make system-level decisions about patient access.
Health system executives across access, operations, and IT
Leaders responsible for call centers, scheduling, and referral intake
Decision-makers evaluating AI agents for patient access
Event details
Date: December 10, 2026
Location: Del Mar, CA
Commure covers travel and accommodations for confirmed attendees.
Attendance is subject to your organization's gift and travel policies.
Confirm your attendance
Seats are limited. Register now to secure your spot.