AI Call Center –– An Intelligent Front Office
Scheduling
Listen to Sophia help a patient schedule an appointment
Clinical
Listen to Maria help a patient prepare for their upcoming colonoscopy
Billing
Listen to Julia explain a copay to a patient and take payment over the phone
Patient Navigation
AI Call Center Agent:
Handles patient and insurance company calls, appointment confirmations, and billing inquiries
Scheduling Agent (Commure Sherpa):
Manages patient scheduling, resolves conflicts, and optimizes provider calendars
Patient Outreach Agent:
Sends real-time updates to patients about appointments, medications, lab results, and educational materials
Care Management Agents
Referral Management Agent:
Automates specialist referrals and follow-ups
Prior Authorization Agent:
Submits and tracks insurance approvals in real time
Discharge Planning Agent:
Generates personalized discharge instructions and follow-up workflows.
Revenue Cycle Management
Revenue Cycle Optimization Agent:
Identifies revenue cycle inefficiencies and suggests improvements
Claims Processing Agent:
Submits, tracks, and reconciles insurance claims
Denials Autopilot Agent:
Identifies errors in rejected claims and resubmits to reduce denial rates
How Commure Agents Work
AI-Powered, Always Learning
Agents evolve with usage, getting smarter over time
Seamlessly Integrated
Works with existing EMRs, admin tools, and Commure products
Customizable & Secure
White-glove deployment, HIPAA-compliant, admin-controlled UI
Key Use Cases
Administrative Automation
AI call center, scheduling, claims processing, prior authorization
Clinical Documentation & Decision Support
Ambient AI, EMR workflow automation, clinical insights
Operational Efficiency
Staffing optimization, supply chain automation, room utilization
Patient Experience & Engagement
Automated outreach, education, navigation, follow-up care
Security & Compliance
Strongline integration, compliance monitoring, ambient safety
Latest Press

Commure Ambient AI Embedded in MEDITECH Expanse Now, Unlocks Seamless Mobile Documentation for Clinicians
MOUNTAIN VIEW, Calif., September 16, 2025 – Commure, a leading healthcare technology company, today announced the seamless integration and direct embedding of its Ambient technology within MEDITECH Expanse Now, the physician’s mobile application within the MEDITECH Expanse EHR platform. This collaboration empowers healthcare organizations utilizing Expanse Now to streamline clinical documentation, reduce administrative burdens, and enable clinicians to focus more fully on patient care within their familiar mobile workflows. This solution is now available to early adopters, with general availability to follow.

Commure’s Ambient technology is designed to deliver real-time, AI-powered clinical documentation that fits naturally into the clinician’s workflow within MEDITECH Expanse Now. By automatically and intelligently capturing and structuring patient-clinician conversations, the solution saves providers an average of 90 minutes per day, reducing cognitive overload and helping clinicians stay present with the patient.
“At Commure, we are working to transform healthcare organizations into the most advanced, intelligent, and human-centered systems,” said Ian Shakil, Chief Strategy Officer of Commure. “Integrating our Ambient AI technology directly within MEDITECH Expanse Now is a significant step forward in this mission. It allows us to extend our AI-driven capabilities to a broader base of clinicians, enabling them to truly focus on delivering high-quality patient care. We believe this collaboration will empower MEDITECH users to achieve greater efficiency and improve the overall patient experience.”
The integration utilizes gold-standard technology to securely exchange data and accurately upload the generated notes back into discrete sections in MEDITECH Expanse.
This Expanse Now integration is now part of Commure’s comprehensive suite of ambient documentation solutions that address workforce shortages, inefficiencies, and administrative burdens. This suite keeps clinicians in workflow, supports customization and quality capture, and extends across a variety of care settings, including ambulatory environments and the emergency department. Built with Commure’s revenue cycle expertise, the Ambient Suite enhances documentation quality by leveraging clinical and financial insight.
This Expanse Now embedded offering complements previously released ambient mobile and web application options that make use of deep bidirectional integration with MEDITECH Expanse.
About Commure
Commure delivers next-generation AI infrastructure for enterprise health systems, integrating ambient intelligence, agentic AI, and revenue cycle automation on a single platform. Its forward-deployed engineering teams work directly with clinicians and administrators to boost margins, reduce burden, and improve patient engagement. Commure integrates with over 60 EHRs and powers millions of encounters, hundreds of millions of interactions, and tens of billions of dollars in annual claims.
Learn more at Commure.com.
About MEDITECH
MEDITECH empowers healthcare organizations to expand their vision of what’s possible with Expanse, the intelligent EHR platform you can trust. Expanse transforms care and ushers health systems of all sizes into the future with AI-infused solutions, personalized workflows, next-level interoperability, and predictive analytics — all working together to drive better outcomes. See why thousands of healthcare organizations in 29 countries and territories have chosen Expanse. Visit ehr.meditech.com and follow us on YouTube, LinkedIn, X/Twitter, Facebook, Instagram, and Threads.
Contact Information
Dan Warner
Senior Vice President, General Manager
Commure
pr@commure.com
Rose McCarthy
Public Relations and Media Relations Manager
MEDITECH
rmccarthy@meditech.com

Commure Ambient AI Scores High Marks in KLAS First Look Report for Automating Provider Documentation & RCM
MOUNTAIN VIEW, Calif., August 27, 2025 – Commure, a leading healthcare technology company, today announced that its Commure Ambient AI solution has been spotlighted in a 2025 KLAS First Look Report for its ability to dramatically reduce provider documentation burden, improve accuracy, and enhance patient-provider interactions.
The report, based on interviews with a select sample of customers across health systems and clinics, scored Commure Ambient AI a strong 93.3 with 100% of respondents saying they would buy Commure Ambient AI again. Commure Ambient AI earned high marks for its demonstrated ability to reduce documentation time, improve collection rates and decrease denial rates, and positively impact burnout for providers.
“I think [Commure Ambient AI] has improved the quality of life for all our providers, and it has made everybody really happy…The biggest thing is that documentation is the worst part of the job. So, the fact that the tool has made that part easier and has actually improved people’s experience with documentation is huge,” stated a healthcare CEO in the report.
Respondents emphasized Commure’s:
- True ambient scribe technology that enables natural, background note capture during patient encounters, not just “fancy dictation.”
- Customization and advanced AI capabilities, including multilingual conversational support across over 60 languages and specialty-specific templates.
- White-glove support model, with forward-deployed engineers and concierge-level service that accelerates onboarding and integrations.
- Proven outcomes, such as reducing cognitive burden, improving documentation accuracy, and alleviating physician burnout.
One physician noted, “The key strengths of Commure are that they are always at the tip of the spear when it comes to new technology and improving, and that they listen to how the solution is being used and adjust for that. They don’t just leave Commure Ambient AI by itself and hope for the best.”
Commure Ambient AI is part of Commure’s next-generation infrastructure that draws on the company’s roots in RCM and applies a revenue-focused approach with AI solutions spanning patient intake and provider care delivery through to back-office claim and payment.
“Beyond reducing provider burnout, Commure Ambient AI connects clinical work to financial outcomes of the organization,” said Tanay Tandon, CEO of Commure. “Healthcare is buried under a massive work tax, and Ambient AI is one of the critical tools to solve it. Its true power comes from being part of an end-to-end AI solution with revenue cycle as the backbone.”
The recognition from KLAS adds to Commure’s momentum as the company continues to partner with more than 100 enterprise customers and thousands of small-to-medium-sized healthcare organizations nationwide.
About Commure
Commure delivers next-generation AI infrastructure for enterprise health systems, integrating ambient intelligence, agentic AI, and revenue cycle automation on a single platform. Its forward-deployed engineering teams work directly with clinicians and administrators to boost margins, reduce burden, and improve patient engagement. Commure integrates with over 60 EHRs and powers millions of encounters, hundreds of millions of interactions, and tens of billions of dollars in annual claims.
Learn more at Commure.com.
Media Contact:
Dan Warner

Commure Launches Commure Agents – AI Assistants That Fully Automate Physician Workflows
MOUNTAIN VIEW, Calif., June 25, 2025 – Commure, a leading healthcare technology company, today announced the commercial launch of Commure Agents, AI-powered colleagues built for healthcare. Commure Agents are intelligent, customizable assistants that automate complex tasks, combatting the rise in staffing shortages and reducing healthcare costs.
Commure Agents function with full EHR integration and are embedded in the entire clinical workflow. These AI assistants automate and streamline key healthcare operations – from patient engagement to care coordination and billing. They handle routine tasks such as answering calls, scheduling appointments, providing patient updates, and managing referrals or prior authorizations. They help ensure smooth transitions by automating preoperative coordination, discharge planning, and follow-ups. Commure Agents also speed up claims processing, reduce denial rates by correcting errors, and flag inefficiencies in the revenue cycle. By offloading time-consuming tasks, Commure Agents help healthcare teams work faster, smarter, and with fewer administrative burdens.
“Healthcare doesn’t need another point solution; it needs a unified platform that can truly transform how care is delivered,” said Tanay Tandon, CEO of Commure. “Commure Agents move beyond copilots and are pioneering the shift to true autopilots, where routine healthcare workflows run seamlessly in the background. They reduce the need for constant clicks, prompts, or human intervention. Unlike copilots that rely on human input at every turn, autopilots – Commure Agents – operate independently, delivering real automation that saves time, reduces errors, and lets care teams focus on what matters most: patients.”
This announcement follows Commure’s recent recognition by Epic with the Toolbox designation for Ambient Voice Recognition, underscoring the company's leadership in deeply integrated, AI-powered solutions that enhance the care experience. Unlike narrow point solutions, Commure’s purpose-built healthcare platform that is deeply integrated with Epic, offers a coordinated, interoperable system that scales across departments and use cases.
Following successful deployments at leading health systems, Commure Agents have already delivered measurable improvements in clinician satisfaction, documentation speed, and operational efficiency. Commure is well-positioned to accelerate adoption across the country’s most forward-thinking healthcare organizations.
This is more than a product launch. It’s the next step in building a future-ready foundation for care delivery at scale.
To learn more, visit: https://www.commure.com/agents.
About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected AI-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability.
Commure understands that healthcare is not one size fits all, so Commure’s team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future – together.
Visit us at www.commure.com.
Contact Information
Kaila Grafeman
Public Relations
pr@commure.com

Commure Raises $200M in Growth Financing from General Catalyst's CVF to Accelerate AI-Powered RCM Platform
SAN FRANCISCO - June 19, 2025 — Commure, the fast-growing enterprise Al healthcare technology company powering next-generation infrastructure for providers, today announced it has secured $200 million in growth financing from General Catalyst's Customer Value Fund (CVF). The funding will be used to meet surging demand for Commure's full-stack Al platform, which spans revenue cycle management (RCM), Ambient Al clinical documentation and workflows, and practice management solutions.
The CVF transaction enables Commure to scale investment in growth and go-to-market initiatives without dilution or adding risk to the business. Proceeds will accelerate product innovation, implementation, and go-to-market so that health-system clients can rapidly deploy Commure's technology to realize measurable clinical and financial impact.
Scaling a High-Growth, Predictable Business
Commure now serves more than 130 health systems across the country, serving hundreds of thousands of clinicians. It powers billions of dollars in annual revenue cycle automations and recently began the nation's largest ambient Al rollout at HCA Healthcare. Annual recurring revenue, in the hundreds of millions, has doubled for three consecutive years. Its portfolio of solutions includes:
- Ambient Documentation and Workflows - real-time note generation, autonomous coding, and clinical guidance that cut after-hours charting, improve documentation quality, and automate post-encounter workflows.
- Al-Powered RCM - a single platform that automates billing workflows end to end, from eligibility, intake, documentation, AR, collections, denials, to payment posting.
- Practice Management OS - a modern, cloud-based operating system with Al agents for patient outreach, scheduling, ongoing engagement, and task orchestration that connects disparate EHRs and technologies into one unified architecture.
Executive Commentary
"This funding lets us accelerate our reach and impact in healthcare with capital aligned to performance," said Tanay Tandon, CEO of Commure. "We're focused on expanding access to our technology across the U.S. healthcare system."
"Commure is growing with exceptional efficiency and clarity of execution," said Pranav Singhvi, Managing Director and Co-Head of CVF at General Catalyst.
"We're happy to partner with a company that turns customer momentum into durable growth."
About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected Al-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability.
Commure's team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future - together. Visit us at www.commure.com.
About General Catalyst's Customer Value Fund
General Catalyst's Customer Value Fund (CVF) provides late-stage companies with a balance sheet for growth. CVF pre-funds companies' sales and marketing and is paid back by a capped share of the cohort of customers acquired, which allows businesses to grow faster while burning less.
Media Contact:
Kaila Grafeman
Public Relations
pr@commure.com