AI Call Center –– An Intelligent Front Office
Scheduling
Listen to Sophia help a patient schedule an appointment
Clinical
Listen to Maria help a patient prepare for their upcoming colonoscopy
Billing
Listen to Julia explain a copay to a patient and take payment over the phone
Patient Navigation
AI Call Center Agent:
Handles patient and insurance company calls, appointment confirmations, and billing inquiries
Scheduling Agent (Commure Sherpa):
Manages patient scheduling, resolves conflicts, and optimizes provider calendars
Patient Outreach Agent:
Sends real-time updates to patients about appointments, medications, lab results, and educational materials
Care Management Agents
Referral Management Agent:
Automates specialist referrals and follow-ups
Prior Authorization Agent:
Submits and tracks insurance approvals in real time
Discharge Planning Agent:
Generates personalized discharge instructions and follow-up workflows.
Revenue Cycle Management
Revenue Cycle Optimization Agent:
Identifies revenue cycle inefficiencies and suggests improvements
Claims Processing Agent:
Submits, tracks, and reconciles insurance claims
Denials Autopilot Agent:
Identifies errors in rejected claims and resubmits to reduce denial rates
How Commure Agents Work
AI-Powered, Always Learning
Agents evolve with usage, getting smarter over time
Seamlessly Integrated
Works with existing EMRs, admin tools, and Commure products
Customizable & Secure
White-glove deployment, HIPAA-compliant, admin-controlled UI
Key Use Cases
Administrative Automation
AI call center, scheduling, claims processing, prior authorization
Clinical Documentation & Decision Support
Ambient AI, EMR workflow automation, clinical insights
Operational Efficiency
Staffing optimization, supply chain automation, room utilization
Patient Experience & Engagement
Automated outreach, education, navigation, follow-up care
Security & Compliance
Strongline integration, compliance monitoring, ambient safety
Latest Press

Commure Launches Commure Agents – AI Assistants That Fully Automate Physician Workflows
MOUNTAIN VIEW, Calif., June 25, 2025 – Commure, a leading healthcare technology company, today announced the commercial launch of Commure Agents, AI-powered colleagues built for healthcare. Commure Agents are intelligent, customizable assistants that automate complex tasks, combatting the rise in staffing shortages and reducing healthcare costs.
Commure Agents function with full EHR integration and are embedded in the entire clinical workflow. These AI assistants automate and streamline key healthcare operations – from patient engagement to care coordination and billing. They handle routine tasks such as answering calls, scheduling appointments, providing patient updates, and managing referrals or prior authorizations. They help ensure smooth transitions by automating preoperative coordination, discharge planning, and follow-ups. Commure Agents also speed up claims processing, reduce denial rates by correcting errors, and flag inefficiencies in the revenue cycle. By offloading time-consuming tasks, Commure Agents help healthcare teams work faster, smarter, and with fewer administrative burdens.
“Healthcare doesn’t need another point solution; it needs a unified platform that can truly transform how care is delivered,” said Tanay Tandon, CEO of Commure. “Commure Agents move beyond copilots and are pioneering the shift to true autopilots, where routine healthcare workflows run seamlessly in the background. They reduce the need for constant clicks, prompts, or human intervention. Unlike copilots that rely on human input at every turn, autopilots – Commure Agents – operate independently, delivering real automation that saves time, reduces errors, and lets care teams focus on what matters most: patients.”
This announcement follows Commure’s recent recognition by Epic with the Toolbox designation for Ambient Voice Recognition, underscoring the company's leadership in deeply integrated, AI-powered solutions that enhance the care experience. Unlike narrow point solutions, Commure’s purpose-built healthcare platform that is deeply integrated with Epic, offers a coordinated, interoperable system that scales across departments and use cases.
Following successful deployments at leading health systems, Commure Agents have already delivered measurable improvements in clinician satisfaction, documentation speed, and operational efficiency. Commure is well-positioned to accelerate adoption across the country’s most forward-thinking healthcare organizations.
This is more than a product launch. It’s the next step in building a future-ready foundation for care delivery at scale.
To learn more, visit: https://www.commure.com/agents.
About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected AI-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability.
Commure understands that healthcare is not one size fits all, so Commure’s team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future – together.
Visit us at www.commure.com.
Contact Information
Kaila Grafeman
Public Relations
pr@commure.com

Commure Raises $200M in Growth Financing from General Catalyst's CVF to Accelerate AI-Powered RCM Platform
SAN FRANCISCO - June 19, 2025 — Commure, the fast-growing enterprise Al healthcare technology company powering next-generation infrastructure for providers, today announced it has secured $200 million in growth financing from General Catalyst's Customer Value Fund (CVF). The funding will be used to meet surging demand for Commure's full-stack Al platform, which spans revenue cycle management (RCM), Ambient Al clinical documentation and workflows, and practice management solutions.
The CVF transaction enables Commure to scale investment in growth and go-to-market initiatives without dilution or adding risk to the business. Proceeds will accelerate product innovation, implementation, and go-to-market so that health-system clients can rapidly deploy Commure's technology to realize measurable clinical and financial impact.
Scaling a High-Growth, Predictable Business
Commure now serves more than 130 health systems across the country, serving hundreds of thousands of clinicians. It powers billions of dollars in annual revenue cycle automations and recently began the nation's largest ambient Al rollout at HCA Healthcare. Annual recurring revenue, in the hundreds of millions, has doubled for three consecutive years. Its portfolio of solutions includes:
- Ambient Documentation and Workflows - real-time note generation, autonomous coding, and clinical guidance that cut after-hours charting, improve documentation quality, and automate post-encounter workflows.
- Al-Powered RCM - a single platform that automates billing workflows end to end, from eligibility, intake, documentation, AR, collections, denials, to payment posting.
- Practice Management OS - a modern, cloud-based operating system with Al agents for patient outreach, scheduling, ongoing engagement, and task orchestration that connects disparate EHRs and technologies into one unified architecture.
Executive Commentary
"This funding lets us accelerate our reach and impact in healthcare with capital aligned to performance," said Tanay Tandon, CEO of Commure. "We're focused on expanding access to our technology across the U.S. healthcare system."
"Commure is growing with exceptional efficiency and clarity of execution," said Pranav Singhvi, Managing Director and Co-Head of CVF at General Catalyst.
"We're happy to partner with a company that turns customer momentum into durable growth."
About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected Al-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability.
Commure's team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future - together. Visit us at www.commure.com.
About General Catalyst's Customer Value Fund
General Catalyst's Customer Value Fund (CVF) provides late-stage companies with a balance sheet for growth. CVF pre-funds companies' sales and marketing and is paid back by a capped share of the cohort of customers acquired, which allows businesses to grow faster while burning less.
Media Contact:
Kaila Grafeman
Public Relations
pr@commure.com
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Strongline returns to market, signs deal with QLog to ensure leading staff duress offering is available to health systems around the country
San Francisco, CA – May 27, 2025 — Commure announced today a strategic partnership and licensing agreement with QLog, a leading Israeli innovator in real-time location systems (RTLS) and Bluetooth Low Energy (BLE) technologies for healthcare. Under the agreement, QLog technology will power the Strongline Enterprise Visibility Platform (EVP), Commure’s staff duress, RTLS, and smart hospital workflow offering.
QLog brings over eight years of expertise building and deploying RTLS and duress applications in hospital settings around the world. The company holds a foundational patent in the space – WO2022/054055A1, titled “Indoor Real-Time Location System (RTLS) and Method of Operating Thereof” – issued in 2021 and central to many global RTLS implementations.
Strongline currently protects more than 230,000 healthcare professionals across the United States and is the fastest-growing staff safety and RTLS platform in the country. Leading health systems nationwide rely on Strongline to safeguard their staff and optimize location-based workflows.
The collaboration ensures that while a legacy contractual dispute is resolved in the courts, Commure’s Strongline offering, including sales, implementation, and operations, can continue delivering uninterrupted staff duress and RTLS services to hospitals in need.
“This partnership reflects our unwavering commitment to ensuring that frontline caregivers remain protected at all times,” said Dan Warner, SVP and General Manager at Commure. “QLog’s technology is best-in-class, and their deep domain experience makes them an ideal partner as we evolve the Strongline platform into its next chapter with reliability at its core.”
“We are excited to join forces with Commure and support Strongline’s mission to keep healthcare workers safe,” said Amit Lehavi, CEO of QLog. “Our team has spent nearly a decade building precise, scalable RTLS and BLE infrastructure for healthcare, and we look forward to seeing it power Strongline EVP in hospitals across the U.S.”
Strongline EVP powered by QLog will be available to hospitals around the country in the coming weeks. The system will effortlessly integrate and communicate with the BLE devices and beacons at hospitals today.
About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected AI-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability.
Commure understands that healthcare is not one size fits all, so Commure’s team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future – together. www.commure.com.
About QLog
In the complex world of healthcare, simplicity is revolutionary. QLog builds technology that transforms the everyday realities of hospitals into safer, smarter, more connected environments. By harnessing the power of precision engineering and digital innovation, QLog helps healthcare organizations bridge operational gaps, foster real-time collaboration, and reimagine what’s possible in care delivery. www.qlog.co
Contact Information
Kaila Grafeman
Public Relations
pr@commure.com

Commure’s AI-Powered Ambient Suite Achieves Epic Toolbox Designation for Ambient Voice Recognition
MOUNTAIN VIEW, Calif., April 30, 2025 – Commure, a leading healthcare technology company transforming the industry with advanced AI solutions, announced today that its Ambient Suite is now integrated with Epic Haiku as part of Toolbox within the Ambient Voice Recognition category. This designation makes it even easier for healthcare systems nationwide to integrate Commure’s solution seamlessly within Haiku – Epic’s mobile application for clinicians.
With this integration, clinicians using Haiku can now leverage Commure’s AI-driven ambient documentation capabilities, reducing administrative burdens and allowing them to focus more on patient care – whether in the clinic, hospital, or on the go. Once documentation is generated, it can be reviewed and edited within Epic Hyperdrive.
“At Commure, we believe in meeting clinicians where they are, whether they are working within Epic’s Hyperdrive or on the go with Haiku,” said Tanay Tandon, CEO of Commure. “By embedding AI directly into everyday workflows, we remove barriers to efficiency and empower caregivers to focus on what truly matters – delivering high-quality patient care. With Commure in Haiku Ambient Voice Toolbox, or our full Ambient suite, we’re excited to make our solutions even more accessible to providers and health systems nationwide.”
Toolbox on Showroom is for products in specific categories that follow Epic recommended connection practices for a category.
Commure’s AI-powered solutions help leading health systems like North East Medical Services address critical challenges such as workforce shortages, operational inefficiencies, and documentation burdens. Seamlessly integrating with Epic, Commure’s Ambient AI technology keeps clinicians ‘in workflow’, allowing them to stay engaged with their patients. The Commure Ambient AI Suite supports advanced customization, quality measure capture, and agentic capabilities. Commure supports complex care settings, including emergency departments, inpatient, and home health environments.
Commure offers the most comprehensive range of ambient documentation solutions to meet the diverse needs of hospitals and health systems. Commure’s Ambient Suite includes:
- Commure’s fully automated AI documentation solution set:
- Commure Ambient Notes – a fully automated AI solution integrated with Haiku, listed in Epic Toolbox
- Commure Ambient AI – a fully automated AI solution integrated with Haiku that encompasses the entire Ambient feature-set with EpicCare, Mobile, Web, and other functionality
- Commure Ambient Assist – AI-powered documentation with asynchronous human specialist support
- Commure Ambient Live – AI-assisted documentation, with real-time point-of-care support from human specialists
Designed for seamless Epic integration, Commure’s flexible solutions adapt to clinicians’ needs, balancing cost and service levels to improve workflows and patient care.
Epic, Haiku, and Hyperdrive are registered trademarks of Epic Systems Corporation.
About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected AI-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability.
Commure understands that healthcare is not one size fits all, so Commure’s team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future – together.
Visit us at www.commure.com.
Contact Information
Kaila Grafeman
Public Relations
pr@commure.com