Guide patients through every step of care with AI-powered patient engagement
Commure Engage powers patient access and engagement across the care journey—from intake to call center operations to ongoing care.
Core Features of Engage
By combining AI call center agents, automated outreach, and deep EHR integration, Engage helps health systems expand patient access, reduce administrative workload, and deliver personalized care at scale.
Call Center Agents
Expand front call center capacity and patient access with AI Agents.
Automated appointment scheduling, confirmation, and rescheduling
Intelligent call routing and department triage
After-hours and peak coverage
Voice-based patient information capture
Automated SMS follow-ups with instructions and reminders
Referral Management
Ensure patients move seamlessly from referral to scheduled care.
Automated outreach to referred patients
Referral intake and tracking across departments and providers
Guided scheduling and appointment coordination
Follow-ups for incomplete or unresponsive referrals
Visibility into referral status and completion rates
Care Pathways
Deliver personalized care journeys before, during, and after treatment.
Automated pre-procedure preparation and reminders
Post-discharge recovery and symptom monitoring
Chronic disease management programs
Maternal health and behavioral health support
Bi-directional messaging with intelligent triage
Results Across the Healthcare Enterprise
of patient inquiries resolved automatically through conversational workflows
increase in patient outreach capacity for scheduling and coordination
reduction in inbound call volume through automated engagement
reduction in no-shows and same-day cancellations
reduction in hospital readmissions through proactive outreach
of high-risk symptoms identified early, avoiding unnecessary ED visits
patient Net Promoter Score (NPS)
patient satisfaction across engagement programs
provider satisfaction with communication and workflow support
Enterprise-Grade Platform Capabilities
Everything you need to engage patients and streamline care, all in one connected platform.
Personalized care journeys delivered through automated outreach and clinician-designed content.
Two-way messaging that answers questions, triages needs, and escalates when needed.
AI prioritization surfaces urgent needs while reducing staff workload.
A central view of patient communications, alerts, and engagement activity to streamline care coordination.
SMS-based communication eliminates the need for apps, portals, or logins, simplifying engagement.
Bi-directional integration with all major EHRs, ensuring accurate data flow and continuity of care.
Why Health Systems Partner With Us
Purpose-built for healthcare, deeply integrated, and proven at scale. Here's what sets Commure Engage apart.
Retrieval-Based AI
Engage uses validated clinical content and deterministic logic to deliver safe, reliable responses, never hallucinated outputs.
Clinically Validated Pathways
More than 500 evidence-based care pathways authored and maintained by clinical experts.
Omnichannel Patient Reach
Communicates through SMS, RCS, voice, and email based on patient preference and accessibility.
Connected Device Integration
Supports remote patient monitoring devices including blood pressure cuffs, scales, and glucose monitors.
Modular Platform Architecture
Supports diverse use cases within a single engagement platform, from operational workflows to chronic disease management.
Trusted by Leaders in Care
Commure Engage in Action
Real stories from clinicians using Engage to save time, reduce costs, and improve the patient experience.
Having an external partner that not only understood what we were looking for, but also willing to work out and customize the exact issues that we were having has been great.
