From referral sent to patient seen, automated end-to-end.
Half of all referrals never reach a specialist. The ones that do take 21 days on average — routed through fax machines, authorization holds, and manual handoffs.
Commure Orchestrator automates the entire process end-to-end, including intake, routing, eligibility, and coordination, so no referral or revenue slips through the cracks.
AI-Powered Referral Intake Platform
Orchestrator for Referral Intake eliminates manual coordination, handoffs, and bottlenecks in five automated steps.
Unstructured Data Ingestion
Captures referrals the moment they arrive, from every source: fax, portal, EHR, and email.
Structured Data Extraction
Structures patient demographics instantly, including clinical notes, payer info, and diagnosis codes, so the data is ready to act on.
Business Rules Validation
Runs every business rule automatically before anything moves forward, including service area, acuity, payer, and eligibility rules.
Unified Coordination
Centralizes communication in one queue for every team. No emails, no spreadsheets, no dropped handoffs.
EHR Writeback
Accepted referrals write directly to your EHR. No manual entry. Full audit trail. Loop closed before the first visit is scheduled.
Benefits of AI-Orchestrated Referral Intake
Reduce Referral Leakage
Every referral is automatically tracked, routed, validated and confirmed, so every patient is seen and no revenue is missed.
Compress Time-to-First Visit
Improve the patient experience and fill your capacity; automated routing and real-time eligibility get patients in the door more quickly.
Increase Team Efficiency and Capacity
Re-keying referrals, chasing authorizations, confirming payer coverage, Orchestrator handles it. Your team focuses on patients, not paperwork.
Data Transparency for Compliance
Every referral is automatically logged end-to-end, so when a payer disputes or an outcome is questioned, the record is already there.
End-to-End Referral Management, Scheduling, and Patient Intake
From the moment a referral is issued to the moment a patient walks in the door, every step is connected through a single automated workflow, and every handoff is closed.
The moment a referral is accepted, patients get scheduled. AI agents handle outreach, scheduling confirmation, and follow-up, automatically.
A mobile-optimized pre-visit workflow sent via SMS or email collects everything your team needs as structured data in the EHR, before the patient walks in.
Commure is Trusted by Leading Health Systems
130+
Enterprise health system customers
69+
EHR integrations
$25B+
In healthcare claims processed
Every referral that falls through has a name on it.
See how Orchestrator closes the gap from first referral to first visit.