Expand Call Center Capacity and Patient Access –
Without Expanding Your Team
Commure AI Call Center Agents handle appointment scheduling, call routing, and outbound reminders to improve patient experience, reduce staff workload, and increase operational efficiency.
Automate patient calls, scheduling, and front-desk workflows with agentic voice AI
By integrating directly with telephony systems and the EHR, Agents reduce front-desk burden, improve patient access, and ensure consistent, reliable responses at every point of contact.
Scheduling & Visit Management
Schedule, confirm, reschedule, or cancel visits using real-time EHR data.
Flexible Call Routing
Operate within an existing IVR or manage call flows end-to-end across departments and service lines.
Intelligent Triage
Ask rules-based questions to determine when escalation to staff or clinicians is required, reducing unnecessary workload
Patient Intake
Collect personal, medical, or insurance details during live calls and initiate downstream actions when needed.
EHR Sync
Integration with 69+ EHRs (including athenahealth, eCW, Epic, MEDITECH and others) to log appointments and call outcomes.
SMS Follow-Ups & Reinforcement
Send confirmations, directions, instructions, or next steps to reinforce actions taken during a call
24/7 Coverage
Provide immediate, consistent responses during after-hours, peak demand, or overflow periodsoverage during after hours of peak hours, without adding headcount.
Always-On Agents Benefit Patients, Clinicians, and Health Systems
Enhance Patient Experience
Immediate, accurate responses with 24/7 availability, and
Reduce Call Volume & Response Time
Frees up staff to focus on complex or urgent requests
Boost Operational Efficiency
Optimized workflows and scheduling, while reducing costs
Modeled Impact of Agents on Revenue, Patient Satisfaction, and Efficiency
$4M+
in New Revenue
Recover missed patient calls and appointment demand (per 100 providers)
$650K+
Annual Cost Savings
Reduce manual call volume by 50% (per 100 providers)
60%
Higher Patient Satisfaction
Cut hold times to zero, and raise every interaction to your organization’s gold standard.