Commure and HealthTap Partner to Deliver Seamless, Unified Virtual and In-Person Care

MOUNTAIN VIEW, Calif., April 30, 2025 – Commure, a leading healthcare technology company transforming the industry with advanced AI solutions, announced today that its Ambient Suite is now integrated with Epic Haiku as part of Toolbox within the Ambient Voice Recognition category. This designation makes it even easier for healthcare systems nationwide to integrate Commure’s solution seamlessly within Haiku – Epic’s mobile application for clinicians.

With this integration, clinicians using Haiku can now leverage Commure’s AI-driven ambient documentation capabilities, reducing administrative burdens and allowing them to focus more on patient care – whether in the clinic, hospital, or on the go. Once documentation is generated, it can be reviewed and edited within Epic Hyperdrive.

“At Commure, we believe in meeting clinicians where they are, whether they are working within Epic’s Hyperdrive or on the go with Haiku,” said Tanay Tandon, CEO of Commure. “By embedding AI directly into everyday workflows, we remove barriers to efficiency and empower caregivers to focus on what truly matters – delivering high-quality patient care. With Commure in Haiku Ambient Voice Toolbox, or our full Ambient suite, we’re excited to make our solutions even more accessible to providers and health systems nationwide.”

Toolbox on Showroom is for products in specific categories that follow Epic recommended connection practices for a category.

Commure’s AI-powered solutions help leading health systems like North East Medical Services address critical challenges such as workforce shortages, operational inefficiencies, and documentation burdens. Seamlessly integrating with Epic, Commure’s Ambient AI technology keeps clinicians ‘in workflow’, allowing them to stay engaged with their patients. The Commure Ambient AI Suite supports advanced customization, quality measure capture, and agentic capabilities. Commure supports complex care settings, including emergency departments, inpatient, and home health environments.

Commure offers the most comprehensive range of ambient documentation solutions to meet the diverse needs of hospitals and health systems. Commure’s Ambient Suite includes:

• Commure’s fully automated AI documentation solution set:
  
  • Commure Ambient Notes – a fully automated AI solution integrated with Haiku, listed in Epic Toolbox
  • Commure Ambient AI – a fully automated AI solution integrated with Haiku that encompasses the entire Ambient feature-set with EpicCare, Mobile, Web, and other functionality
• Commure Ambient Assist – AI-powered documentation with asynchronous human specialist support
• Commure Ambient Live – AI-assisted documentation, with real-time point-of-care support from human specialists

Designed for seamless Epic integration, Commure’s flexible solutions adapt to clinicians’ needs, balancing cost and service levels to improve workflows and patient care.

Epic, Haiku, and Hyperdrive are registered trademarks of Epic Systems Corporation.

About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected AI-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability. 

Commure understands that healthcare is not one size fits all, so Commure’s team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future – together. 

Visit us at www.commure.com.

Contact Information

Kaila Grafeman
Public Relations
pr@commure.com 

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SAN FRANCISCO, CA – April 29, 2025 — Commure, a leader in health technology infrastructure, today announced a strategic partnership with virtual care innovator HealthTap to launch a unified healthcare solution that bridges the gap between in-person and virtual care. This new offering combines Commure’s robust EHR integrations, AI-powered tools, and care coordination capabilities with HealthTap’s extensive clinician network and virtual care delivery services to provide a truly comprehensive, turnkey care model.

With this partnership, health systems and practices of all sizes can seamlessly offer expanded services, including virtual primary care and after-hours coverage, without the need to build or staff them internally. The integration brings together technology and talent, harnessing agentic AI, ambient scribing, revenue cycle management (RCM), and remote patient monitoring (RPM). The result is a unified care experience that benefits patients, clinicians, and healthcare organizations alike.

“By partnering, Commure and HealthTap are bringing together powerful infrastructure, AI capabilities, and a trusted virtual care network to help healthcare organizations scale services, streamline operations, and deliver better care - anytime, anywhere," according to Tanay Tandon, CEO of Commure.

The collaboration marks a significant shift in the healthcare landscape by extending Commure’s capabilities beyond software and into clinical services. Now, organizations can easily "turn on" new service lines or after-hours support by tapping into HealthTap’s nationwide group of board-certified physicians – all within a platform that integrates deeply with existing EHRs and care workflows.

Key benefits of the partnership include unified patient records that improve care coordination and support better clinical decisions; streamlined revenue cycle management that allows providers to maintain their existing payer relationships while outsourcing virtual visits at lower operational costs; and powerful AI tools that reduce administrative burdens while improving speed and accuracy across every patient interaction. Additionally, integrated remote patient monitoring enables continuous, proactive care for chronic conditions and post-operative recovery, enhancing outcomes and patient satisfaction.

"Now providers can think of virtual care beyond just a bolt-on urgent care or triage service,” said Sean Mehra, CEO of HealthTap. “With this partnership, primary care doctors can be integrated and deployed to new and existing patient populations in a turnkey manner, carefully coordinating care and referrals, and helping your practice enhance revenue and extend your reach at a fraction of the cost."

Whether you're a large health system seeking to expand primary and urgent care access cost-efficiently or a growing practice developing new care offerings, this partnership empowers healthcare organizations to meet modern patient expectations while simplifying operations and reducing costs.

For more information, visit www.commure.com and www.healthtap.com.

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About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected AI-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability. Commure understands that healthcare is not one size fits all, so Commure’s team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future – together. Visit us at www.commure.com.

About HealthTap
HealthTap is a virtual primary care medical group focused on expanding the reach and accessibility of primary care across America. We partner with health plans, health systems, IDNs, accountable care organizations (ACOs), at-risk providers, and employers to provide extremely cost-effective, quality virtual primary care in all 50 states with attractive fee-for-service or value-based care arrangements. Our proprietary and engaging platform integrates seamlessly into existing patient workflows, EMRs, and care channels. Patients served can choose and see the same doctor over time as well as enjoy same day/week appointments, fast doctor responses by text from their dedicated doctor, and 365-day urgent care with median wait time less than 1 minute. For more info, visit www.healthtap.com.

Contact Information

Commure:
Kaila Grafeman
Public Relations
pr@commure.com

HealthTap:
Sam Moore
pr-team@healthtap.com

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MOUNTAIN VIEW, Calif., March 4, 2025 – Commure, a leading healthcare technology company, today announced that it will join the MEDITECH Alliance, debuting at the HIMSS25 Global Health Conference. This partnership enables Commure’s ambient clinical documentation products to integrate with MEDITECH Expanse, a leading web-based EHR platform. By automating patient visit documentation with AI-powered ambient listening, the collaboration aims to alleviate clinician burnout and enhance patient care.

Commure’s Ambient Suite transforms clinician-patient conversations into clinical notes in real time using advanced speech recognition and language models. Already adopted by major health systems like HCA Healthcare, the technology has demonstrated significant reductions in administrative workload for clinicians.

• Commure Ambient AI – fully automated documentation,
• Commure Ambient Assist – AI-assisted documentation with human specialist support,‍
• Commure Ambient Live – AI-assisted documentation with real-time human specialist support and point-of-care assistance

With advanced customization, ambient nudges, and agentic capabilities, the Suite supports complex care settings, including ED, Hospitalist, and Home Health environments.  

By joining the MEDITECH Alliance, Commure joins over 30 vetted healthcare solutions that complement and extend MEDITECH Expanse. Alliance members’ solutions are validated for seamless and secure integration, allowing MEDITECH hospitals to confidently adopt third-party innovations.

For MEDITECH customers, Commure expands the offerings of pre-integrated AI capabilities available within Expanse. Clinicians can launch Commure’s technology directly from their workflow, leveraging interoperability and maintaining data security. This partnership broadens the range of AI-driven tools available to MEDITECH users to improve efficiency and care delivery.

“Given Commure’s longstanding commitment to serve HCA Healthcare and other key MEDITECH health systems, we are thrilled to join the MEDITECH Alliance and deep-integrate our Ambient AI products with Expanse,” said Tanay Tandon, CEO, Commure. “This collaboration aligns with our mission to ease clinicians’ documentation burden, and improve quality of care. MEDITECH’s open platform enables health systems to adopt AI without workflow disruption.”

“MEDITECH is pleased to welcome Commure as an Alliance partner,” said Cathy Turner, RN, Chief Marketing and Nursing Executive, MEDITECH. “Expanse is designed for innovation, and integrating Commure’s Ambient AI gives our customers a powerful option to streamline documentation and focus on patient care.”

Early adopters of this integration are expected to see reduced charting time and improved workflow efficiency. Hospital leaders anticipate enhancements in provider satisfaction and documentation quality.

‍Experience Commure at HIMSS 2025
‍Commure will showcase its Ambient Suite integrated with MEDITECH Expanse at HIMSS 2025 (March 3–6 in Las Vegas). Attendees can visit Commure’s booth (#5839) and the MEDITECH’s Interop & Smart Experience Pavilion (C3318-02) for live demonstrations:

• Tuesday & Wednesday: 12:45 PM and 3:45 PM‍
• Thursday: 11:45 AM and 2:45 PM

Healthcare organizations can contact Commure if they are interested in demoing Ambient AI or other Commure innovations, such as AI revenue cycle management (RCM), AI agents, RTLS, or patient engagement solutions.  
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About Commure
Commure is simplifying healthcare by co-developing software solutions that address the many complex needs hospitals face. Through a purpose-built platform and a suite of interconnected AI-powered products, Commure streamlines workflows for providers, enhances patient experiences, and empowers administrators to increase hospital efficiency and profitability.
Commure understands that healthcare is not one size fits all, so Commure’s team of engineers collaborate directly with clinicians and healthcare teams to design customized solutions that address their specific needs. In this way, Commure enables health systems to reduce clinician burnout, improve care quality, and lead the healthcare transformation. By unifying and streamlining fragmented systems, we are building the health systems of the future – together. Visit us at www.commure.com.

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About MEDITECH
‍MEDITECH empowers healthcare organizations around the globe to expand their vision of what’s possible with Expanse, the world’s most intelligent EHR platform. Expanse answers the demands of an overburdened workforce with personalized workflows, intuitive functionality, interoperable systems, and innovative AI applications, all working together to drive better outcomes. See why thousands of healthcare organizations in 27 countries and territories choose Expanse. Visit ehr.meditech.com and follow us on YouTube, LinkedIn, X/Twitter, Facebook, Instagram, and Threads.

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Contact Information‍

Kaila Grafeman
Public Relations
pr@commure.com

Rose McCarthy
Public Relations and Media Relations Manager
MEDITECH
rmccarthy@meditech.com

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‍MOUNTAIN VIEW, Calif., February 6, 2025 – Commure, a leading healthcare technology company, today announced that its flagship solution, Commure Ambient AI, is now fully integrated with Epic and has been selected by North East Medical Services (NEMS) for an enterprise-wide rollout to all clinic locations supporting tens of thousands of patients. Following a ten-week pilot comparing multiple AI-powered scribing tools, NEMS chose Commure Ambient AI for its exceptional multilingual accuracy, flexible workflows, and readiness for advanced AI applications.

The pilot compared Commure Ambient AI and another large, Epic-integrated AI scribe solution across various ambulatory settings, focusing on time savings, accuracy, and provider satisfaction. Commure outperformed its competitors, achieving documentation edit rates of 95% for Spanish and 93% for Chinese-language encounters, compared to another large, Epic-integrated AI scribe solution's 82% and 78%, respectively. Providers highlighted Commure’s ability to seamlessly integrate foreign-language phrases into documentation, with one physician stating, “I think it's kind of amazing. It can detect different languages at the same time. I’m surprised! The [Mandarin] translation is actually better than other translation software.”

Commure also delivered a 30% improvement in documentation efficiency, saving an average of 5.2 minutes per encounter versus 3.6 minutes with the competitor. Across the entire daily volume physicians were finishing their notes 1-2 hours earlier with Commure. Physicians rated Commure Ambient AI an average of 4.5 out of 5 for note quality, compared to 3.8 of the competitor, and reported smoother integration with Epic workflows, particularly with workstations.‍

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Seamless Integration and Expanded AI Capabilities

Commure Ambient AI’s flexible workflows—including in-Epic recording, desktop app, and mobile compatibility—enabled providers to document visits efficiently across various settings. “I feel like I can listen more actively during patient encounters. I did not anticipate how much it improves my time and interactions with patients. It’s been a lifesaver,” shared one provider.

NEMS leadership also cited Commure’s potential for future AI applications as a key factor in their decision. Early prototypes of provider copilots and computer vision modules demonstrated a clear roadmap for expanding beyond documentation. User surveys revealed that 94% of clinicians expressed interest in partnering with Commure, thanks to these forward-looking capabilities.

Commure CEO Tanay Tandon commented, “We are honored to partner with NEMS to bring cutting-edge AI solutions to their providers, enhancing care quality and streamlining workflows. This collaboration underscores our commitment to transforming healthcare through innovation.”

NEMS CTO Murali Athuluri added, “Commure has boldly written a transformative new chapter in the legacy of NEMS, shaping its future and inspiring generations to come.”

Additional Resources

Read the case study for more details about the successful pilot of Commure Ambient AI at NEMS.

About Commure

Commure, based in Mountain View, California, leads the transformation of healthcare through advanced AI technology. Backed by industry leaders such as General Catalyst, HCA Healthcare, and Sequoia Capital, Commure offers innovative solutions, including ambient AI, staff duress alerting, provider copilots, and patient engagement tools. By streamlining workflows, Commure empowers healthcare professionals to focus on what matters most—caring for patients.

Contact Information:

Kaila Grafeman
Public Relations
pr@commure.com