No. Your location is only tracked when you double-press the Commure Strongline button, sending a silent alert with your name and real-time location. Commure Strongline only tracks your location when an event is triggered, and this tracking ends when the incident is closed by security.

Commure Strongline runs on a system of Wi-Fi enabled devices called gateways that transmit signals from badge users to the system’s security dashboard, making a duress alert possible and to those signed up to receive alerts through the Strongline iOS app. When you double press your button and call for help, a series of silent alerts are sent to security, nearby personnel and those who subscribed to receive alerts. You will hear a confirmation beep when your alert is sent and your badge will blink red. If you press your button but are not in an area with gateways, your badge will not beep and the LED indicator will not blink red.

Note: After an alert is triggered, you will not be able to trigger another alert for either 2 minutes or until the event is resolved on the security dashboard – whichever is longer. This time out prevents a staff member from alerting to security numerous times for the same incident.

The Commure Strongline badge will work in the areas where gateways are enabled and it’s only possible to send an alert within these areas. This can vary by facility based on that site’s deployment. If you are unsure where Commure Strongline is deployed within your facility, check with your manager or security team.

Gateways are placed strategically in electrical outlets throughout work areas to communicate alerts throughout our organization. Please do not unplug, move, or remove gateway devices unless the occupied outlets must be used for critical medical emergencies or the outlet is needed for emergency medical equipment. They are required to transmit alerts. If you happen to find a gateway unplugged and you are unsure where it goes, contact your manager or the security team to get it put back in the proper location.

To balance the need for alerts to be discreet, while confirming that your alert was transmitted successfully, the badge will emit subtle red light and low-volume chirp every 5 seconds for a period of 30 seconds after the button is pressed. It is unlikely to be noticed by a patient or an uninformed observer.

It is up to your own discretion and judgment as to when you feel unsafe. If you feel unsafe while you are in a patient room or when encountering a patient, a family member or an unknown individual, you should send an alert for help. If you are being verbally or physically abused by a patient or family member, you should request assistance. Your employer has invested in this device for your safety, if you are wondering if a situation warrants its use then most likely it does.

Commure found that panic buttons were getting pushed by accident during daily patient-care activities. In order to reduce false alarms, the button was redesigned so that staff now push the panic button twice in a row (within 2 seconds) to trigger alerts.

This will depend on your location and the availability of security and other team members who receive a notification that you need help. All the alerts are sent instantly when you press the button firmly two times in a row in rapid succession.

Your safety is the number one priority. Protect yourself or remove yourself from the situation if you can. Shout out for help in urgent situations and/or execute other safety protocols you have been trained on. If you feel you are not in immediate danger, you can continue to try and de-escalate the situation while you wait for others to assist you.

An accidental button press may happen occasionally. If you are aware that you have set off an unintentional alarm, notify security as quickly as possible. If you are unaware you set it off, assistance will arrive. You should tell them you were unaware the alarm was set off.

If you forget your Strongline Badge at home, you can obtain a floater badge for the day. See your manager for this procedure.

No. An alert will only work in the areas of the facility that have been supplied with gateways. If you are at home, walking outside, or in an area of the hospital with no gateways, your badge will not work.

You can self-test your badge if you are within the coverage area. Simply hold the button down for 10-15 seconds continuously. This will send a testing signal to a nearby gateway. A green LED light will appear, letting you know your badge is working. Designated responders will NOT respond to “test alerts.”

A battery test is recommended if you have not been on campus for an extended period of time (example: medical leave, maternity leave, redeployment to another location).

You can also see your battery’s strength by scanning the unique QR code on the back of the badge.

The system automatically checks battery health when near a gateway, and your security and administration personnel receive a report from Commure Strongline, which shows the badges’ battery life and will send a replacement for you. You will be notified when and how to receive a replacement.

It is recommended you wear your Commure Strongline badge whenever you are on shift, just as you wear your ID badge. If you leave your Strongline badge at home for long periods of time, the Strongline system is unable to authenticate the badge battery life. Strongline regularly monitors the badges and gateways to ensure everything is working properly. Your badge has to “be seen” by the gateways to monitor the battery.

Follow your facility’s infection control guidelines for sanitizing your badge. It is acceptable to sanitize your badge regularly by wiping it with isopropyl alcohol.