Designing for Scale, Consistency, and Care: The Power of Infinity Design System

Bringing an e-prescription product to market is a very complex task, both from a development and regulatory hurdle standpoint. For most companies, it can take years of iteration to get it right. But at Commure, we don’t follow the typical path. In under six months, our engineers, Ansh Mehta, Abhi Hotti, and Milind Sai Waghrey built an e-prescription platform from scratch—faster than anyone expected, and faster than most thought possible.

How E-Prescription Works

Building a functional e-prescription system involves more than just transmitting a medication order from a doctor to a pharmacy. It requires a secure, seamless, and regulation-compliant infrastructure that connects healthcare providers, pharmacies, and regulatory bodies. Here’s a breakdown of the core components that make electronic prescribing possible.

Before a healthcare provider can send e-prescriptions, they must be onboarded onto the system. This involves verifying their identity and credentials, which is especially important (and a federal requirement) for prescribing controlled substances. Our e-prescription system utilizes multi-factor authentication to confirm that the provider is who they claim to be.

Once onboarded, providers need intuitive, reliable, and accurate tools to search for pharmacies and medications. Our e-prescription system supports nationwide pharmacy search via brand and generic names.

When ready to submit a prescription, the provider can use our system to send new orders, issue refills, and cancel prescriptions via dedicated, standards-based API calls that ensure secure and real-time communication with pharmacies and benefit managers. The system also includes clinical decision support, which alerts providers to interactions with other drugs and allergies.

To ensure accountability and support regulatory compliance, our system logs every interaction involving controlled substances. This includes actions like searching for a medication, initiating a prescription, modifying dosage, or canceling an order. Each event is timestamped and tied to the authenticated identity of the prescriber, creating an immutable audit trail. Because log retention requirements vary by state, we follow the strictest standards across all jurisdictions, storing audit logs for the maximum required duration. This ensures we remain compliant regardless of location without having to create and monitor different retention policies based on the state.

How We Built It So Fast

Commure's timeline:

Speed wasn’t a side effect—it was an engineered outcome. We combined strategic foresight, focused execution, and smart reuse of internal capabilities to deliver a certified, production-grade e-prescription system in record time. Here’s how:

We Reused What Worked

• PatientKeeper Integration gave us instant connectivity to the SureScripts network, saving months of ground-up work.
• We leveraged Infinity UI, Commure’s internal design system, for frontend components—avoiding reinventing forms, modals, error handling, and more.
• Our ID.me integration was built as reusable infrastructure, allowing other teams across Commure to tap into the same identity proofing and MFA flow.

We Did Our Homework Early

• We worked with a third-party compliance and certification firm (the Drummond Group) from the very beginning, obtaining the full list of certification and Electronic Prescribing for Controlled Substances (EPCS) requirements before any development began.
• Our team stayed in constant communication with Drummond Group, removing the typical certification feedback loop delays.

We Built a Team With One Job

• A dedicated, cross-functional team was carved out to focus exclusively on e-prescribing. This enabled:
  • Daily focus with zero context-switching.
  • Clear ownership over every system layer—from audit logs to UI polish.
  • Fast iteration cycles without external bottlenecks.

We Treated Compliance as the Foundation, Not a Feature

• Regulatory, security, and audit logging were built into every sprint—not deferred to the end.
• Our architecture was pre-wired for EPCS, DEA, and HIPAA-level compliance, reducing last-minute technical debt or rework.

These decisions gave us the foundation to move quickly and confidently.

With the strategic pillars in place, our engineering team moved fast to build the core infrastructure. Key technical milestones included:

• Data import strategies: We built custom pipelines to import and normalize data across pharmacies, medications, and allergy records.
• Identity verification integration: Integrated with ID.me to ensure secure, verified access for prescribers and to prevent abuse.
• Audit logging: Implemented comprehensive audit trails to ensure every action is tracked and compliant with industry standards.
• System reliability and scalability: Our architecture was designed to scale from day one, ready to support real-world prescribing workflows.

Every line of code was written with one goal in mind: launch fast without compromising trust, security, or performance.

Key Features of Commure’s E-Prescription System

1. Ordering

The ingestion pipelines form the backbone of our ordering system. Providers can search a curated medication dataset in our database to select the most appropriate medications for their patients.

We received frequent requests for the ability to prescribe multiple medications within a single order screen. In response, we developed a bulk ordering feature, enabling providers to view and order all necessary medications for a patient’s appointment at a glance.

2. Medication History

Providers requested a comprehensive medication history feature that directly integrates with the EHR for context on patient history. This allows them to review past medications and dosages, supporting more informed clinical decisions.

Note: Providers must obtain explicit patient consent before accessing prescription history.

This feature also allows doctors to view medications prescribed by other doctors, enhancing patient safety and continuity of care.

3. Pharmacy Initiated Requests

Providers need to manage requests initiated by pharmacies, such as clarifications, substitution suggestions, or refill requests. Pharmacies are able to easily communicate these via Change or Refill Requests.

Our system ingests these requests within five minutes and presents them to providers with all relevant information, enabling prompt responses and minimizing care delays.

Come Build with Commure

Come build with us. We move fast, not just to ship, but to deliver real impact where it matters most. Speed isn’t just a value here, it’s our default setting. We obsess over the details, push through roadblocks, and never stop until the customer is genuinely satisfied. If you thrive in high-speed, high-stakes environments where outcomes matter more than optics, you’ll feel right at home.
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Discover Career Opportunities

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When time is one of the scarcest resources in healthcare, clinicians rely on tools that work where they do, like Epic, which supports over half (51.5%) of acute multispecialty hospital beds in the U.S., according to KLAS.

Now, it's easier than ever for providers to integrate powerful AI-driven documentation into their clinical workflows, with Commure Ambient AI—officially part of the Epic Toolbox in the Ambient Voice category.

“At Commure, we believe in meeting clinicians where they are, whether they are working within Epic’s Hyperdrive or on the go with Haiku,” said Tanay Tandon, CEO of Commure. “By embedding AI directly into everyday workflows, we remove barriers to efficiency and empower caregivers to focus on what truly matters – delivering high-quality patient care. With Commure in Haiku Ambient Voice Toolbox, or our full Ambient suite, we’re excited to make our solutions even more accessible to providers and health systems nationwide.”

Key Offerings in the Commure Ambient AI Suite

The Commure Ambient AI Suite offers versatile AI solutions for every clinical occasion, including:

• Commure’s fully automated AI documentation solution set:
  
  • Commure Ambient Notes – a fully automated AI solution integrated with Haiku, listed in Epic Toolbox
  • Commure Ambient AI – a fully automatedI AI solution integrated with Haiku that encompasses entire Ambient feature-set with EpicCare, Mobile, Web, and other functionality
    
• Commure Ambient Assist – AI-powered documentation with asynchronous human specialist support
• Commure Ambient Live – AI-assisted documentation, with real-time point-of-care support from human specialists

Built for Epic. Trusted by Leading Health Systems.

Built to Epic Toolbox specifications, Commure’s solutions are already trusted by leading health systems leveraging Epic, such as North East Medical Services (NEMS), to address challenges including workforce shortages, operational inefficiencies, and clinician burnout. NEMS selected Commure Ambient AI for an enterprise-wide deployment following a 10-week pilot comparing multiple AI-powered scribing tools. They chose Commure Ambient AI for its exceptional multilingual accuracy, flexible workflows, and readiness for advanced AI applications. 

Physicians at NEMS using Commure Ambient AI saw a 30% improvement in documentation efficiency, reporting they could finish their notes 1-2 hours earlier each day. Physicians also rated Commure Ambient AI the highest among all solutions for note quality, giving it 4.5 out of 5 stars. 

Why Does Epic Toolbox Recognition Matter for Providers?

Epic’s Toolbox is a curated collection of technologies that follow Epic’s “Blueprint” for reliable integration and meaningful impact. For providers, this designation is more than a technical detail, it’s an indicator of trust, ease of adoption, and efficiency.

Commure’s inclusion in the Epic Toolbox for Ambient Voice means our solution is deeply embedded where clinicians already work, enabling real-time, mobile documentation without disrupting workflows. Once ambient notes are captured in Haiku, they flow into Epic Hyperdrive for final review and editing—saving clinicians hours per day and reducing administrative burden.

This recognition validates Commure’s ability to support clinicians wherever care happens—in the clinic, on the move, or at the bedside. Whether you’re looking to improve clinical efficiency or enhance care delivery, Commure’s flexible, Epic-integrated ambient documentation solutions help your organization stay ahead.
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‍Discover Ambient AI

Tell us a little bit about yourself. What do you like to do outside of work? What did you want to be when you grew up?

Believe it or not, when I was young, I originally wanted to be a professional dancer. I trained with companies like American Ballet Theatre and San Francisco Ballet. As I went through school, I discovered that what I enjoyed most about dance was the movement science. That interest led me to pursue a career in Physical Therapy. I went to Emory University for my Doctor of Physical Therapy degree and also got my MBA to broaden my impact on the healthcare field.

Outside of work, I still dance occasionally, but these days, my favorite hobby is pilates. Most weekends, you can find me at a pilates class before heading to the marina, beach, or Santa Monica Pier to get some steps in while enjoying the LA weather.‍

Describe a day in the life of your role.

When describing a day in the life of my role, I always like to share a story from my second week on the job. After wrapping up my clinical sales onboarding in Utah, I landed back in LA and woke up to a Slack message from Jaysen, one of our SDRs, early the next morning. The message was something like: “Surprise! You’ve got an in-person set on your first solo day in the field. Good luck!”

Thanks to this nudge from Jaysen and the trust of my manager, Averill, I felt ready to tackle this - even though I was brand new. That experience pushed me to hit the ground running, and it really set the tone for how I’ve approached this role ever since. Every day, I still wake up with the same mantra: Just go out there and have conversations.

On a day-to-day basis, I’m in the field meeting with prospects, building rapport, and driving next steps. I’m also tenacious when it comes to follow-up, and I believe that this level of grit has been a major driver of my success. As I’ve moved into a Team Lead role and recently a Manager role, I still make it a point to lead by example. If I’m asking my team to consistently be out in the trenches, I’m right there with them - with some of my favorite days still being the ones I spend prospecting alongside them in the field.‍

What made you decide to join Commure?

I first heard about Commure from a friend I went to PT school with (thank you, Jessi!). She was kind enough to mention that she thought I’d be a great fit, knowing I had both a clinical and business background. From my very first interview, I could tell she was spot on - the team was incredible. As I spoke with Averill and Greg throughout the interview process, that was confirmed, and I quickly realized that Commure truly valued a clinical background, and it was a place where I could leverage both my clinical experience and my MBA. That’s exactly what I was looking for - a role and a company where I could combine my clinical and business backgrounds while making a broader impact on healthcare beyond treating in the clinic.

Ultimately, I chose Commure because I loved the dynamic, innovative, and highly collaborative environment. These were the key factors that drew me in and continue to make me grateful to be here every day.‍

How would you describe the Commure company culture?

Our Clinical Org team at Commure doesn’t operate like a traditional, cutthroat sales environment - we value innovation, collaboration, and thought leadership. It’s a unique opportunity for clinicians who may have hit a ceiling in their earning potential to far exceed what they could make in the clinic while still staying connected to their passion for healthcare. We all recognize that potential, and there’s a genuine sense of camaraderie as we cheer each other on toward those goals. That level of support and shared purpose is something that I don’t know I’d find in a purely traditional sales environment. But one thing I do know for sure is: if you’re someone who’s excited about building a legacy, then this is definitely a place where you can own your footprint and make your mark.‍

What advice would you give to someone on their first day at Commure?

I would say just dive in! There’s no shortage of support at this company. I think people can have a tendency to want to prove themselves that they hesitate to ask for help, but leaning on your team is part of how you grow here. I wouldn’t be where I am today without the leaders who supported me along the way. When I interview candidates today, one of the most common concerns I hear is, “I don’t have much sales experience…is there training?” The answer is yes, there’s absolutely training and support; the important question is: are you willing to be intentional about seeking it out?‍

What has been your greatest achievement?

Most people might assume it’s the career growth I’ve experienced here, but for me, it’s much simpler than that. My greatest achievement has been proving to myself that I could do this. When I first joined the company, I didn’t have traditional sales experience, but I stayed open to new opportunities, worked hard, and I’m incredibly grateful that betting on myself is continuing
to pay off.

Interested in a career building the next generation of healthcare technology powered by AI? We are always looking for talented people across our departments.

Explore Career Opportunities

Commure and HealthTap have officially joined forces to offer a unified approach to both in-person and virtual care. By bringing together each organization’s strengths—from virtual primary care with on-demand doctors to agentic AI, revenue cycle management (RCM) and streamlined billing—this partnership will expand access for patients, simplify workflows for clinicians, and improve efficiency for providers of all sizes.

Extending Beyond Technology: A Complete Care Offering

A key differentiator of this partnership is that Commure now extends its suite of services beyond technology platforms to include clinician services. By bundling HealthTap’s doctor group with Commure’s technology (deep EHR integrations, advanced workflows, and robust care coordination), practices and health systems can focus on their core business while seamlessly offering new services or after-hours coverage without having to build or staff them from scratch.

The Details of the Partnership

This partnership is about integrating Commure’s platform—known for its extensive EHR (electronic health record) integrations and focus on care coordination—with HealthTap’s virtual care solutions. The goal? To create a seamless experience that bridges the gap between remote and onsite care. Now, providers can effortlessly “turn on” a more comprehensive and agentic healthcare experience that covers everything from routine checkups (virtual or in-person) to urgent care needs—all with the simplicity of a unified solution.

Our collaboration focuses on several key integration points that help bridge the gap between remote and onsite care:

• Seamless EHR Integration: HealthTap’s virtual care platform will integrate directly with Commure’s systems, providing complete patient records across both in-person and virtual encounters. This unified view not only improves care coordination but also makes it effortless for patients to find and book specialty care near them when referred by their virtual PCP—a major revenue driver for large health systems.
• Streamlined Revenue Cycle Management: Joint RCM services allow practices and health systems to maintain existing payer relationships and contracted rates while outsourcing virtual primary care at a fraction of typical operational costs. Each visit serviced virtually can still be attributed to the originating practice or health system, ensuring guaranteed contribution margin without administrative headaches.
• AI-Powered Clinical Tools: Advanced ambient AI, or scribes, will ease administrative burdens, while agentic AI capabilities will support better clinical decisions. This means faster, more accurate charting and triaging across every patient interaction.
• Remote Patient Monitoring: RPM programs that integrate seamlessly with both Commure’s and HealthTap’s platforms enable continuous patient engagement for chronic care management, postoperative follow-ups, and more.

Benefits Across the Healthcare Ecosystem

• Providers benefit from simplified operations, lower costs, and higher margins thanks to streamlined RCM and billing. The ability to bundle in HealthTap’s doctors—whether for after-hours support or new service lines—removes staffing barriers and reduces overhead, letting organizations focus on the aspects of care and patient engagement that matter most.

• Clinicians can spend more time on patient care and less on administrative tasks. Integrated AI-driven triage, scribing, and referral management reduce administrative burdens while ensuring consistent, evidence-based medical care. The improved care coordination across in-person and virtual settings also enhances job satisfaction, and by adding access to HealthTap virtual visits, it frees up clinicians’ time to prioritize more cases that require in-person care. 

• Patients gain more control, convenience, and confidence in their healthcare journey. From scheduling and triage to follow-up and ongoing monitoring, every aspect of care is coordinated in one unified ecosystem. This leads to better outcomes and higher satisfaction. 

Join Us in Transforming Healthcare

It’s time to bring your healthcare delivery into the future. Whether you're a large health system seeking to expand primary and urgent care access cost-efficiently or a growing practice developing new care offerings, Commure and HealthTap are here to help you simplify operations, supercharge patient engagement, and offer a more comprehensive care experience.

‍Ready to learn more? Visit our websites (commure.com and healthtap.com) or contact us today to see how this partnership can transform your organization. Together, we can deliver the best of both in-person and virtual care—because every patient deserves seamless, efficient, and high-quality healthcare. Let’s make it happen!

‍What did you major in?

Allison Park, 2014 (Course 1 & 14) Chief of Staff/Head of FDE: I majored in Civil Engineering and Economics because I was excited about building real-world applications. Economics gave me a foundation in concepts widely used in business, while my Master’s in Water Quality Engineering deepened my understanding of environmental remediation and sustainability. That focus on making a social and environmental impact is what ultimately drew me to healthcare later in my career.

Natasha Gunther, 2016 (Course 2A) Director, Product Growth and Deployment: I majored in Mechanical Engineering, with a sub-focus on Product Development. I loved how Mechanical Engineering touched both the physical and real world - you can watch a ball roll down a hill and model the forces on it. It made sense to me. The Product Development focus was because it gave me added flexibility to be able to study whatever I was most curious about that semester.

Lily Keung, 2010 (Course 10B) Senior Operations Manager: I majored in Chemical Biological Engineering. I actually wasn’t sure what I wanted to major in because I like to know a little bit about everything, but my dad was a Chemical Engineering major, so I decided to choose that. I later added in the biology aspect because I had more interest in healthcare. It was exciting to be able to work with stem cells and mouse models while at MIT!

‍Dhruv Parthasarathy, 2013 (Course 6-2 & 18) Chief Technology Officer: I originally planned to major in Economics and Math, but switched to Computer Science and Math in my sophomore year. I see engineering as a form of applied economics — you can create the economic system you want with the right technological leverage. I also just enjoy Math and constantly find myself thinking, “How did people come up with this incredibly detailed way of perceiving the world?” That whole body of knowledge is fascinating to me.

You likely had several options — why did you choose Commure?

Allison: I was looking to work with motivated team members and continue to grow and learn from peers and mentors, while making an environmental or social impact. There is an incredible amount of opportunity for improvement within healthcare. I was not only drawn to the team here at Commure, but also excited about how technology and custom solutions could positively improve patient outcomes. The values at Commure also excited me. I loved the ownership mentality and the idea that you are encouraged to bring a concept to life in a space that really needs it.

Natasha: At this point in my career, I know what I care about - impact and people. If I’m working with incredibly intelligent, kind, and motivated people on problems that matter in the grand scheme of things, I know my work will be very gratifying. Commure was a unique situation where it was aligned on all of these fronts. Having come from healthcare operations, consulting, and investing, I knew exactly how game-changing it would have been if I could’ve leveraged the exact tools Commure is building. Commure being unafraid to tackle the most challenging pieces of healthcare signaled to me that this team would be able to actually drive meaningful improvement in this space.

Lily: My background was in billing operations, specifically surrounding healthcare billing. I knew I wanted to stay in healthcare and operations, but the company culture and my manager was also important to me. When I was interviewing, I knew I would love working for this company and this team. Commure has a great combination of employees who want to make a positive impact on the world and seek constant new challenges to overcome. We tackle lots of tough issues, but everyone is willing to work hard to make things better for our customers.

Dhruv: I’m in engineering because the act of constructing something impactful is important to me. There is no field more meaningful to me than healthcare. Healthcare is one of the fundamental bottlenecks in everyday people being able to thrive in America. It’s too expensive, confusing, and poorly designed. Commure helps me work on something beneficial every day, there's no price you can put on that.

‍How did MIT prepare you for working at Commure?‍

Allison: MIT taught me key problem-solving skills that I utilize today. It also taught me how to work well in a team and collaborate with others to find a solution to some really tough problems. MIT also taught me grit and to never give up. At Commure, we’re constantly learning and working with each other to develop the best solutions for health systems. We need to be resilient to changing landscapes and regulations, as well as constantly innovate.

Natasha: MIT is such an incredible place, which again I attribute to the people it attracts. Everyone there is passionate about their niche interest, with a work ethic like you’ve never seen. Commure feels very similar, the people here are always ready to be helpful, they’re kind, intelligent, and incredibly motivated to do whatever it takes to deliver improvements to our customers.

Lily: One of the most important things I learned at MIT is that there’s a lot I don’t know and that I can always learn something from each person. This gave me a good mindset when I entered the real world. Another thing it taught me was dedication, getting through school while playing on the softball team and having multiple jobs and work studies was by far the toughest obstacle I had to overcome.

Dhruv: MIT gave me the confidence in my ability to learn quickly. Every quarter was a new, even more difficult challenge. We were thrown into really esoteric topics with limited support and had to just figure it out. Beyond that, MIT was all about collaboration. The way we got through it was leaning on each other and working together. Those are fundamental skills for succeeding in startups. At Commure we have to learn super quickly, there’s no manual on the intricacies of healthcare, and you have to work together.

‍How have you grown?‍

Allison: I have been faced with many ambiguous problems that naturally exist within healthcare. I’ve grown by learning how to navigate through challenging environments with constant roadblocks. I believe these are skills that are extremely transferrable to any workplace.

Lily: When I was growing up, I had a lot of fear and anxiety when it came to speaking to strangers. I was known as the quiet kid, who only spoke when she had to. I have met many amazing people throughout my life who have helped me grow and overcome that fear so much so that I was able to build and manage a dynamic multi-level team. I even discovered that I love helping people grow and learn!

Dhruv: I’ve had to essentially question and change all my core beliefs every year. In particular, when I graduated I knew nothing about design, product quality, and real-world engineering. I now live and breathe these domains. MIT doesn’t teach you how to make products, it teaches you how to learn technical concepts and reason quickly. I’ve also had to learn how to lead, help others grow, and be a mentor. That’s something you only experience in a small environment with rapid growth.

‍What would you tell another MIT student considering Commure today?‍

Allison: Commure is an amazing place if you’re looking to work with really smart and hardworking people in a space where you can see your work come to life and be used in real-world applications.

Lily: I would tell another MIT student that Commure is a place that’s great for people who enjoy working hard to make a positive impact in the world. This is a place where everyone collaborates to build products that allow healthcare providers to focus on providing great patient care, which this country desperately needs more of. You will be constantly challenged with new problems to solve since the healthcare world is constantly changing. You will learn a lot, but also be rewarded and recognized for your hard work and accomplishments.

Dhruv: I would tell them there are very few places where you can do valuable, meaningful work that you’ll be able to look back on with pride. I think Commure is one of those places. Hopefully you will be able to tell your friends and family that you’ve made hugely significant contributions to the state of healthcare in the country. Beyond that, it’s a fun, exciting place, and it’s brimming with creativity and passion. Come join!

Ready to take the next step and start transforming healthcare? We’d love to learn about your background and share more about Commure.
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Explore Career Opportunities

Artificial intelligence in healthcare is rapidly evolving beyond basic automation tasks like scheduling reminders or sending notifications. In a recent webinar, "Beyond Automation: How Agentic AI is Redefining Healthcare Workflows," Bryan Nairn, VP of Marketing at Commure led a discussion with Ujjwal Ratan, Leader, ML and Data Science, Healthcare and Life Sciences at Amazon Web Services (AWS) and Prachi Shah, Head of Product at Commure, exploring how proactive, adaptive, and dynamic AI agents—known as Agentic AI—are fundamentally transforming clinical and administrative processes. Watch the full on-demand webinar here.

What is Agentic AI?

Agentic AI represents the next stage in the evolution of artificial intelligence, moving past traditional automation by proactively orchestrating tasks and dynamically adapting to real-time conditions.

According to Ujjwal Ratan from AWS, “Agents is a concept that actually has three different components combined with a large language model...First is the data. We are not reliant on the large language model’s fundamental training dataset—we're actually reliant on more of the external datasets that are provided to the large language model at runtime...Second is memory. Memory is a very important concept in agents because it allows you to retain conversational elements in whatever the agent is trying to do. It also remembers context, which is extremely important...And finally, there are tools. Tools are what the large language model uses to access external information. It basically has a dictionary of tools that it can go fetch information from.”

Ujjwal further distinguished workflows managed by Agentic AI as deterministic (structured, predictable processes) and non-deterministic (requiring flexible, adaptive reasoning), noting agents are particularly beneficial in the latter scenario due to their inherent adaptability.

Together, these components make Agentic AI uniquely suited to power more intuitive, responsive, and high-impact healthcare workflows that mirror the complexities and pace of real-world clinical and administrative environments.

Key Benefits of Agentic AI in Healthcare

One of the main advantages highlighted in the webinar is the significant reduction of cognitive load on healthcare workers. Agents automate routine and repetitive tasks, freeing clinicians and administrative staff to focus on more human, patient-facing responsibilities. Commure’s Head of Product, Prachi Shah, highlighted this saying, “If a human can do it and it's relatively repeatable, an agent can likely do it as well.”

Another major benefit is improved patient experiences. By employing agents for patient interactions, such as scheduling, follow-ups, and reminders, healthcare providers ensure consistency and reliability, enhancing patient satisfaction.

Cost reduction is also a key outcome of adopting Agentic AI. Prachi emphasized, "These agents are essentially doing these repetitive or complex tasks that humans are doing, but at one one-hundredth of the cost and effort that's required to get that done."

Another factor driving these benefits is that Commure’s agents are not standalone tools. As Prachi explained, "Agents are fully embedded in your workflow. They are not standalone. They're fully embedded in the day-to-day workflows of your providers." This level of integration ensures that agents can work alongside staff seamlessly, driving measurable efficiency gains without disrupting existing systems or routines.

While this may seem like a mystical sci-fi movie, these benefits aren’t just theoretical—they’re already driving results across real-world healthcare environments.

Where Agents Are Already Making a Difference

Below are some real-world applications highlighted by Commure in the webinar to demonstrate the practicality and effectiveness of Agentic AI. Watch the on-demand webinar to see these agents in action for yourself.

• Voice-based scheduling agents streamline patient scheduling processes by dynamically integrating with EMRs. Prachi showcased a scenario where the agent seamlessly managed scheduling complexities and real-time insurance verification.
  
  
• Outbound agents for patient follow-ups proactively manage recovery check-ins, medication adherence, and other touchpoints along the care journey, promptly escalating concerns to human clinicians when necessary.
  
  
• Text-based patient intake agents automate pre-appointment preparations, gathering essential patient information through interactive texting workflows.
  
  
• Web-based agents autonomously navigate payer portals to obtain documents such as Explanation of Benefits (EOB) forms, significantly streamlining revenue cycle operations.
  
  
• Voice-based payer interaction agents reduce lengthy human wait times by autonomously managing phone calls with insurance providers, resolving issues quickly and efficiently.
  
  
• Denials co-pilot agents help resolve claim denials at scale by analyzing denial details, identifying the best course of action, and auto-generating appeals letters. Prachi explained how these agents allow health systems to resubmit over half of denied claims automatically, significantly improving revenue recovery.

Commure’s Approach to Innovative AI Agents

Agentic AI is a very powerful tool for health systems, but without proper implementation, it can be very difficult to realize the benefits and utilize it to its fullest potential. Bryan Nairn, VP of Marketing at Commure, highlighted the strategic advantage of Commure’s forward-deployed engineering model: "We embed engineers with customers to integrate our product into their existing workflows and to fine-tune those integrations."

This model enables Commure to deeply understand specific customer workflows by embedding engineers directly within provider organizations. As Bryan described, this allows engineers to "work in a customer's environment," collaborating closely with IT and operations teams to observe real-world processes, uncover latent needs, and apply first principles thinking to arrive at high-impact outcomes for customers. 

This isn't just about feature requests or support tickets—it's about co-developing practical solutions that fit seamlessly into existing environments. For example, embedded engineers have helped fine-tune patient engagement workflows, leading to substantial reductions in no-shows and improved compliance adherance. The insights gained from these collaborations are then rolled into improvements that benefit all customers, creating a flywheel of continuous innovation grounded in real-world experience.

Ready to Transform Healthcare?

The transformative impact of Commure’s Agentic AI on healthcare workflows is clear and significant. By reducing burdens, enhancing patient interactions, and cutting costs dramatically, Commure is setting a new standard for healthcare innovation.

View the full on-demand webinar to see all of the real-world applications in action and hear more technical details from AWS on what the future of Agentic AI will look like.

Watch the Webinar

Agentic AI is already changing the way we live and work. In fact, by 2025, 85% of enterprises plan to implement AI agents into their business operations. From helping people schedule events to answering live customer questions, they are quickly becoming indispensable.

But when it comes to healthcare, the stakes are higher—and so is the opportunity. AI healthcare agents are poised to transform how health systems operate, engage with patients, and deliver care.
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What Is Healthcare Agentic AI?

Healthcare Agentic AI refers to intelligent software tools purpose-built to autonomously perform complex tasks across a health system, in coordination with humans and each other. Unlike traditional AI assistants that follow scripts or handle narrow tasks, AI agents operate with greater autonomy, contextual understanding, and adaptability.

These agents are embedded into clinical and operational workflows—not bolted on—enabling them to not only provide information but also take meaningful actions. In healthcare, this means they can proactively streamline patient intake, manage claims, resolve billing issues, generate personalized discharge instructions, coordinate care across departments, and much more.

Commure’s Agentic AI platform is designed specifically for the complexities of healthcare, equipping health systems with scalable, secure, and collaborative agents that continuously learn and improve over time.
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How Agentic AI Differs from Legacy AI

Legacy healthcare AI systems often rely on rigid rule sets, scripted responses, and limited interoperability. They may work in isolated use cases but quickly break down when faced with the vast scale of modern health systems.

Modern AI healthcare agents, like those powered by Commure, represent a new generation of AI solutions. These agents are proactive, adaptable, and deeply embedded in the tools healthcare teams already use. They can:

• Understand and act on patient data, gaining context from the EHR and documentation from prior visits.
  
  
• Integrate with RCM software, documentation tools, EHRs, and other core hospital systems.
  
  
• Learn over time, improving responses and automating increasingly complex tasks.
  
  
• Operate across departments to coordinate tasks like patient intake, follow-ups, and billing without handoffs or dropped threads.
  
  
• Surface relevant information proactively, reducing the time spent searching through EHRs or waiting on callbacks.
  
  
• Adapt to changing workflows, policies, and clinical environments without needing reprogramming or retraining from scratch.

This leap from one-off AI tools to collaborative agents will reshape how providers work and care for patients.
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Where Agentic AI Has the Greatest Impact in Healthcare

AI agents in healthcare bring tangible value across a wide range of operational and clinical domains:

Patient Access & Engagement

• Proactively reduce no-shows and same-day cancellations.
• Automate appointment scheduling, confirmations, and follow-ups.
• Respond instantly to patient inquiries, improving satisfaction and trust.

Clinical & Operational Efficiency

• Automate intake, documentation, and routine communication.
• Coordinate care more effectively by connecting staff with real-time data.
• Reduce clinician burnout by taking repetitive work off their plates.
• Improve staff safety by integrating real-time location-aware duress alerts with coordinated incident response protocols

Revenue Cycle & Billing

• Handle billing questions automatically.
• Help patients understand and resolve balances.
• Submit, track, and reconcile insurance claims, identifying inefficiencies and suggesting improvements.

Commure’s Agentic AI offerings are designed to optimize all these areas by deploying tailored solutions across the entire health system.
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Choosing the Right AI Partner for Healthcare

As AI adoption accelerates, health systems must be strategic about choosing partners. Not all AI agents are built to handle the complexity of healthcare.

Here’s what to look for:

• Focused on healthcare: Deep domain expertise matters. General agentic AI solutions often miss critical nuances.
  
  
• Systemic integration: Agents must work within your existing ecosystem—EHRs, call centers, RCM tools, and beyond.
  
  
• Forward-deployed engineering: Successful AI deployments require the right configuration from the start. Look for a partner that provides forward-deployed engineers to configure, optimize, and support your deployment from day one.
  
  
• Compliance and trust: HIPAA compliance, data security, and patient privacy must be built into the core of the platform.

Choosing the right partner ensures that your AI strategy evolves with your organization’s needs—not around them.
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The Future Is Agentic

AI agents in healthcare are no longer experimental. They’re solving real problems by increasing access to care, reducing burdens on providers, and accelerating revenue.

Commure’s Agentic AI platform represents a new era of healthcare innovation: one where intelligent AI acts as a collaborative teammate across the entire health system.

Ready to see it in action? View the on-demand webianr with Commure for a deep dive into what sets agentic AI apart, key insights on future-proofing healthcare operations, and a live demo showcasing real-world agentic AI applications.

View Webinar

Healthcare documentation has long been a necessary but burdensome task, historically eased by medical dictation software or hiring a human scribe. But even with these tools at their disposal, 62% of physicians still report "excessive documentation" as their leading cause of burnout, according to Athenahealth.

Traditional medical dictation software can no longer effectively keep up with the requirements of modern healthcare due to increasing complexity in clinical workflows (increased documentation demands from insurers, ever-increasing complexity in coding requirements, siloed tech tools throughout health systems, staffing shortages, etc.) and the critical need for accurate, timely patient records.

Smarter, AI-powered solutions that integrate directly with EHRs surfacing patient information and offering clinical insights before, during, and after the visit are a necessity to bring healthcare into the modern age.

The Problem with Medical Dictation Software?

Medical dictation software is a tool that captures spoken clinical notes and converts them into text in the EHR, helping providers document patient encounters more efficiently than typing.

While legacy dictation tools aim to make physicians more present, many still end up back at their desks hours later, trying to reconstruct conversations from memory or clean up disjointed notes captured mid-visit. The result is added cognitive load, inconsistent documentation fraught with errors, and a process that still pulls focus away from patient care.

The healthcare industry must shift towards smarter solutions that don’t just transcribe but truly understand and support the clinician’s workflow in real time. That's where Ambient AI comes in.

How Ambient AI Is Transforming Medical Dictation Software

Ambient AI is redefining clinical documentation by addressing the root causes of inefficiency in traditional dictation software. Instead of requiring clinicians to dictate notes after the fact, it passively listens to patient encounters, extracts key medical details, and generates structured, accurate notes in real time.

Here’s how it works:

• Passive listening: Ambient AI captures natural conversations between clinicians and patients as the visit happens.
  
  
• Contextual understanding: It identifies clinically relevant details, filters out small talk, and interprets the intent behind what’s said. Ambient AI also supports multi-party conversations and is able to differentiate between speakers.
  
  
• Real-time clinical insights: During the visit, it pulls in relevant EHR data (like labs or medication history) to support decision-making without interruption. This also optimizes charge capture buy helping guide clinical decision making with differential diagnoses and alternative care plans.
  
  
• Structured documentation: Extracted information is organized into accurate, compliant notes—reducing the need for manual edits or rework.
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• EHR Integration: Ambient AI connects directly to existing EHR systems, ensuring documentation flows seamlessly into the medical record without disrupting existing workflows.

Benefits of Ambient AI

Ambient AI doesn't just reduce documentation time—it transforms the entire clinical workflow. 

Here’s how:

• Reduced clinician burnout: By automatically generating real-time notes during the visit, Ambient AI drastically reduces the need for after-hours charting. This gives clinicians more time to recharge and spend time with their families after hours.
  
  
• More face time with patients: Ambient AI captures and structures documentation in the background, allowing providers to engage more meaningfully during visits—no more frantically typing out notes or running to their office after a visit to dictate.
  
  
• Improved accuracy and compliance: By understanding medical terminology, context, and clinical nuances, Ambient AI creates consistently structured notes that meet documentation standards and reduce the risk of omissions or errors.
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• Reduced system complexity: Effective Ambient AI tools integrate directly with EHRs and existing workflows, eliminating the need for disparate point solutions and added IT support.

Leading Health Systems Are Moving Beyond Dictation

Innovative health systems are recognizing the limitations of traditional medical dictation software and actively investing in more holistic Ambient AI solutions that transform workflows.

North East Medical Services (NEMS), one of the largest community health centers in the U.S., adopted Ambient AI to alleviate the administrative burden on its clinicians. By automating documentation and embedding it directly into clinical workflows, NEMS saw an average of 5.2 minutes saved per patient encounter—a 30% improvement in efficiency. Furthermore, 94% of providers expressed a desire to continue using Ambient AI after the pilot program. As NEMS prepares for an enterprise-wide rollout, overall satisfaction remains high, with clinicians reporting they feel more present during patient encounters and less overwhelmed by paperwork.

Dignity Health, the fifth-largest hospital system in the U.S. and the largest not-for-profit hospital provider in California, turned to Ambient AI to reduce documentation time and reclaim time for patient care. After implementation, Dr. Neel Palakurthy, an internal medicine specialist based in Santa Cruz, cut charting time by 41%—saving an estimated 350 hours annually. The result: more time with patients, less after-hours work, and a more sustainable pace of care.

As these forward-looking health systems show, Ambient AI isn’t just a replacement for medical dictation software—it’s a smarter, integrated approach to clinical documentation.

Ready to take the next step? Explore why leading health systems like HCA and Tenet are switching to Commure Ambient AI and how your organization modernize documentation without adding complexity.

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