Campus to Commure: University of Chicago

Tens of thousands of patients undergo surgical procedures every day in the United States. Successful outcomes depend on both a well-executed surgery as well as the ability of the patient to follow a post-operative care plan at home. Even with thorough discharge instructions and after-visit summaries, key details often get lost in the transition from hospital to home. One survey found 66% of patients leave their appointments without asking important questions, leading to confusion, complications, or missed steps in recovery.

The reality of healing at home often brings unexpected challenges including new medications and unexpected symptoms that can overwhelm even those familiar with the process.

But that’s starting to change. AI is helping patients navigate recovery more confidently while giving care teams new ways to extend support beyond the hospital stay.

‍The Challenges of Post-Surgery Care Management

Surgery may be the turning point in a patient’s treatment, but what happens afterward often presents its own set of complications. Without steady support, the following challenges can slow progress and increase the risk of complications.

Managing Medications

Medication management after surgery is rarely straightforward. While prescriptions are a standard part of most recovery plans, following them precisely requires more effort than many realize. Instructions can be complex, especially when they involve multiple drugs with different timing, dosages, and side effect profiles.

Roughly half of patients are prescribed medications after surgery, but adherence isn't just a matter of remembering. Some struggle to get to the pharmacy. Others second-guess whether a symptom is normal or cause for concern. And when confusion sets in, it’s not always clear where to turn for answers.

Missed or mismanaged medications can delay healing, trigger avoidable complications, and undermine the hard work of the surgical team. For something as routine as a prescription, the margin for error is surprisingly thin.

Communication Gaps

Clear, timely communication is one of the most important factors in post-surgical recovery. Patients often leave the hospital with lingering questions, unsure of what symptoms to expect or when to ask for help.

The consequences of this disconnect are well-documented. A multi-study analysis found that patients who received thorough education before abdominal surgery had fewer complications, shorter hospital stays, and better psychological outcomes. When patients understand what’s ahead, they’re more prepared to manage it.

Transportation and Accessibility

Mobility challenges are common after surgery, which makes access to transportation a critical part of recovery. Follow-up visits, physical therapy, and prescription pickups all require patients to leave home, often before they feel ready.

Yet for many, getting there isn’t simple. An estimated 3.6 million Americans miss medical care each year because they don’t have reliable transportation. That barrier is even more pronounced for patients recovering from surgery, especially those living in rural areas or managing care on their own.

Unexpected Symptoms or Side Effects

No matter how well providers prepare patients for recovery, surprises are almost inevitable. New symptoms can appear without warning, and even common side effects can feel alarming when they happen at home.

Take nausea for example. One study found that 20 to 40 percent of patients experience nausea or vomiting after surgery. For someone recovering alone, that can feel like a serious setback, and without clear guidance, it may prompt a return to the hospital that could have been avoided.

How Conversational AI Can Support Postsurgical Patients

Conversational AI is emerging as a practical way to reduce friction in the recovery process. By helping care teams deliver timely, personalized support, these tools can improve how patients recover after surgery. From reinforcing medication plans to spotting potential risks, here are a few ways AI-driven platforms are making recovery more manageable for everyone involved.

Supports Medication Adherence

Patients who don’t clearly understand their instructions are less likely to follow them. Phone check-ins aren’t scalable, and many patients fall through the cracks.

Conversational AI helps close that gap. These tools remind patients when to take medications, explain how each one fits into their recovery, and respond to common questions about treatment. They also check whether doses were taken and ask patients to share reasons if they weren’t. That information is recorded in a clinician-facing dashboard, giving care teams a clearer picture of who may need follow-up and why.

‍Answers Common Recovery Questions

After surgery, it’s normal for patients to have questions about symptoms, side effects, and when something might signal a more serious issue. But with limited access to providers, many end up calling or showing up in person for reassurance.

Messaging tools have tried to help, but often just shift the burden. Inboxes fill up, response times slow down, and clinicians lose time they don’t have.

Conversational AI offers a more scalable option. By using natural language processing to understand patient concerns, these tools can deliver accurate answers based on clinical guidance.

Surfaces Barriers to Recovery

Recovery plans often assume patients can access what they need; a ride to the pharmacy, a stable place to rest, or the means to follow up. But that’s not always the case. Challenges tied to social determinants of health, like housing, food security, or transportation, can easily disrupt care.

The American College of Surgeons emphasizes the importance of identifying these risks early. Conversational AI makes that possible by prompting patients to share obstacles they’re facing. That information is logged for care teams and can trigger tailored support, like transportation help or financial resources, to keep recovery on track.

Routes Urgent Issues to the Right Provider

Most patient questions after surgery are routine, but some signal something more serious. In a hospital, a nurse or doctor is just steps away. At home, patients often don’t know who to contact, or whether they need to.

Conversational AI helps make sure nothing serious gets overlooked. When a patient flags a concern, the system can detect urgency and alert the right provider to step in. It also makes it easier to coordinate across specialties, so the patient gets the right support without unnecessary delays or missed signals.

Bringing Recovery Into Reach

The days and weeks after surgery are just as critical as the procedure itself. With the right digital tools, health systems can give patients the support they need to recover safely, ask better questions, and avoid preventable setbacks.

Commure Engage makes this kind of support possible. Built with clinical input and proven in the field, it helps care teams extend their reach without adding more to their workload.
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See AI Patient Engagement In Action

Today, nearly 129 million Americans live with at least one chronic condition. These long-term illnesses (such as diabetes, heart disease, and kidney disease) now account for a staggering 90% of the nation’s $4.5 trillion in annual healthcare spending. Unlike other care journeys, chronic conditions require continuous care, personalized monitoring, and long-term treatment strategies, placing a growing burden on already-stretched clinical teams.

With the number of patients diagnosed with chronic conditions expected to rise sharply over the next decade (driven in large part by an aging population), health systems must act now to equip their care teams with the tools and support they need.

In this article, we explore the key challenges of chronic care management and how AI-powered solutions like Commure Engage are helping providers meet those challenges head-on.

What Makes Chronic Care Management So Challenging?

Chronic care management (CCM) is designed to help patients with long-term conditions (such as diabetes, heart disease, cancer, and chronic kidney disease) stay on track with their health goals and improve their overall quality of life. But delivering consistent, effective chronic care at scale is no small feat, especially because these conditions are complex and require collaboration across multiple stakeholders. Providers face a range of structural, clinical, and social barriers, including:

Low patient engagement and adherence: Many patients struggle to follow treatment plans once they leave the clinic. Medication routines, lifestyle adjustments, and regular check-ins can feel overwhelming, especially for individuals who don’t fully understand their diagnosis or why these steps matter. At the same time, care teams spend two hours on administrative work for every hour of engagement with patients, making it nearly impossible for care teams to be available to respond in real-time whenever someone has a question or concern during their care journey.

Gaps in access and workforce capacity: Patients in rural or underserved areas often lack access to specialists, resources, or even basic healthcare services, in fact as of September 2024, 66.33% of Primary Care Health Professional Shortage Areas (HPSAs) were located in rural areas. Meanwhile, the healthcare workforce is increasingly stretched thin, leaving little time to proactively manage chronic conditions manually.

Fragmented care coordination: When providers across primary, specialty, and community care settings operate in silos, it can lead to communication breakdowns, duplicated work, and inconsistent care. Poorly managed care transitions in critical moments, such as hospital discharges, often result in confusion and missed follow-ups, putting patients at risk.

Outdated tools and disjointed data: Many care teams still rely on manual workflows, disconnected EHRs, and legacy systems that make it difficult to track patient progress, share information across teams, and manage long-term care plans effectively.

Social and behavioral health factors: Social determinants of health (SDOH) (including income level, housing stability, access to transportation, and health literacy) play a major role in a patient’s ability to manage their condition. Coexisting mental health challenges, such as depression or anxiety, can further complicate care and increase the need for support.

How AI Helps Relieve the Burden of Chronic Care Management

Chronic care management places a heavy burden on both patients and care teams. For patients, managing symptoms, treatment plans, and follow-ups outside the clinic can be confusing and isolating. For providers, fragmented systems and manual workflows make it hard to deliver consistent, coordinated care. AI can help on both fronts, giving patients timely, personalized support while reducing the administrative load on clinical staff.

Here’s how solutions like Commure Engage are helping:

1. Smarter Symptom and Side Effect Support

Managing chronic illness at home can be unpredictable. Patients often face flare-ups or medication side effects that cause concern and disrupt their care plans. Even when these issues are minor, they can lead to patient anxiety, a surge in messages to care teams who are already operating at capacity, and even unnecessary hospital visits.

Commure Engage helps alleviate this pressure. The platform uses AI and natural language processing (NLP) to respond to most symptom-related questions instantly, with answers tailored to each patient’s care journey. The guidance is pulled from a trusted, clinician-curated knowledge base, ensuring patients receive accurate, relevant information. This allows care teams to focus their time where it matters most, while patients stay informed, on course, and out of the hospital.

2. Better Data Collection and Clinical Visibility

Effective chronic care depends on data, but turning that data into meaningful insights has traditionally relied on time-consuming, manual work from clinicians.

Commure Engage helps streamline this process. The platform automatically collects patient data through SMS check-ins and connected monitoring devices, tracking changes in key indicators like blood pressure, blood glucose, and weight. All of this information appears in a clinician-facing dashboard integrated with the EHR, making trends easy to view and act on. Care teams get the insights they need, right when they need them, without the burden of manual data entry.

3. Stronger Support for Social Determinants of Health (SDOH)

Social factors like food insecurity, unreliable transportation, and limited health literacy can create major challenges for patients managing chronic conditions. These issues often occur outside the clinical setting, but the responsibility to address them frequently falls to care teams.

Commure Engage helps lighten that load. The platform checks in with patients through SMS-based conversations and automated assessments, using targeted questions to uncover common SDOH challenges like food insecurity, transportation issues, and limited health literacy. This gives care teams a clearer picture of the external factors affecting each patient’s ability to manage their condition. Based on those insights, the platform surfaces relevant resources such as nutrition support, ride services, or pharmacy access so patients can get help without adding more work for clinical staff.

4. Scalable Provider Communication and Care Coordination

Chronic conditions often require patients to interact with multiple specialists and providers. Managing these relationships can be overwhelming for patients and creates added complexity for care teams trying to coordinate treatment plans across roles.

Commure Engage helps simplify this process. The platform enables providers to collaborate in a shared communication thread, tagging one another to streamline coordination. It also uses AI to route patient concerns to the appropriate team members, helping ensure timely, personalized follow-up without adding friction to the care workflow.

The Future of Chronic Care Management Is AI-Enabled

Supporting patients with chronic conditions is a complex and resource-intensive task, but AI is making it more manageable. Platforms like Commure Engage are already transforming how health systems deliver chronic care by reducing manual workload, improving care coordination, and helping patients stay engaged between visits.

As AI continues to evolve, providers will be even better equipped to deliver proactive, personalized support at scale. The path to more effective chronic care is no longer a distant goal. It’s already taking shape.

Ready to see what AI-enabled patient engagement looks like in action?

Speak to an AI Expert

Clinical teams are overwhelmed by the bloated tech stacks meant to support them. A 2023 survey of health system clinicians and CIOs found that 55% of respondents use between 50 and 500+ software solutions to run their healthcare operations. Innovations in healthcare tech that were supposed to streamline care have instead turned into a fragmented maze of point solutions, each solving a narrow problem while creating broader inefficiencies across the health system.

At the May 2025 Commure Nexus event, Ian Shakil (Chief Strategy Officer at Commure, and former Founder of Augmedix) explored how health systems can break free from this cycle and adopt a platform-based strategy for AI healthcare innovation.

“There are far too many point solutions degrading the digital health revolution, and now is the time to consolidate rationally to platform partners.” - Ian Shakil

The Problem with Point Solutions

The current market is oversaturated with narrow tools that address individual sections of clinician needs, including documentation, coding, order entry, RCM, prescriptions, and more. But for healthcare organizations, layering multiple vendors means stacking logins, integrations, and risks. This creates a massive work tax by disrupting workflows, takes attention away from patient care, and can also have huge financial implications. Ian Shakil captured the absurdity of this approach when he asked: 

“Can you imagine stacking all those per-user-per-month fees and what that would come to? I don't even know how you calculate it.”

Beyond user experience and cost, the burden of oversight is unsustainable for health systems. “I'm very familiar with health systems and their security reviews, compliance reviews, and responsibility committees,” Shakil continued. “I'm not sure there are enough people in the world to do all these committees for all of these different solutions.”

Fragmented digital systems can also create frustrating, disjointed experiences for patients, including missed follow-ups, redundant questions, delayed diagnoses, and difficulty accessing care.

What it Takes to Implement an AI Platform

Co-Development with Health Systems

Implementation requires deep collaboration and flexibility.

Commure’s approach centers on a Forward-Deployed Engineering (FDE) model (embedding product and engineering teams directly alongside health system partners). This allows for faster iterations, tailored customizations, and deeper alignment with clinical and operational workflows. Whether deploying across multiple EHRs at a system like HCA or optimizing for multilingual care at NEMS, Commure’s teams operate as an extension of the health system, not an external vendor.

A Headless EHR Approach to Healthcare Transformation

Health systems today face a strategic inflection point: consolidate around a single EHR, gamble on emerging point solutions, or invest in a flexible platform. Ian Shakil warned that relying solely on a singular EHR is shortsighted:

“To be all in on [your EHR] and perceive that as your strategy and to be beholden to it and its pacing and its tech debt… can sometimes be dangerous."

Ian then pointed to the emerging concept of the “headless EHR”, an open, intelligent layer that interacts with existing systems without being limited by them. This concept is core to Commure’s approach: by operating above/around the EHR layer, Commure enables health systems to innovate rapidly, deploy AI capabilities without being bottlenecked by vendor roadmaps, and unify workflows across fragmented systems.

Platform-Powered Agentic AI

“We're moving from documentation assistants to workflow orchestration agents, enabling autonomous care actions.” These AI agents are designed from the ground up to jump in, take on routine tasks, and help clinicians move smoothly from one step to the next.

Combining agentic AI with Ambient AI is where it starts to feel like a real teammate. Shakil described it as “this super resident being able to go so much further beyond the note… teeing up ambient nudges to help you with CDI, CDS, patient safety.” Whether it’s pulling together a post-visit summary, catching a missed diagnosis code, or teeing up a care plan handoff, agents work quietly in the background without slowing anything down.

Commure is building for flexibility, with modular agents that plug into real-world care settings. It’s all about creating value fast and making sure AI works for the clinician, not the other way around.

Point solutions are dead. Platform thinking is the path forward.

Curious how health systems like HCA and NEMS are putting these strategies into practice today?

Speak With an AI Expert

You likely had several options — why did you choose Commure?
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Hirshik Rajendra, Senior Software Engineer (Computer Science ‘23): I wanted to join a place which would push me to the limit and allow me to gain ownership of products and code-flows right out of college. Commure prides itself on being a very engineering-forward company and that made me strongly consider it when I was deciding where to go. Also, the startup hierarchy and fast paced environment intrigued me as it would allow for a larger opportunity to grow my career.

Rachana Chaudhari, Software Engineer (Computer Science ‘23): Previously, I had worked in the healthcare industry, but my scope was limited. When my friend at Commure told me about a fast-paced, rapidly growing company that offers opportunities to build products and directly impact the lives of healthcare providers, I knew I wanted to join. Also what drew me in were the testimonials on the website and the Strongline product, which provides safety to healthcare providers across the country. It was an absolute no-brainer to put my skills to good use.

Amon Sthapit, Software Engineer (Computer Science ‘24): I wanted to try something different after grad school, as I had previously worked in the video game industry. Healthcare tech seemed a lot more interesting and impactful than other options. Commure is building some pretty cool stuff and everyone I talked to seemed really excited about what they were working on.

How have you grown and what are you proud of accomplishing?

Hrishik: I was promoted to Senior Software Engineer within a year and I now lead a pod of 5 engineers. I’ve been given more autonomy about how I approach problems and have also gained a lot of leadership experience. My proudest accomplishment was when I worked directly with the CTO during a significant outage of our external clearinghouse. I built the infrastructure required to adapt our processes to work with two other clearinghouses in a span of less than a week. This helped us continue to submit claims for our clients. I don’t think that I would have had the opportunity to do something like this at another company and it was surreal seeing the real impact of my changes.

Rachana: In the past few months, I’ve been lucky enough to visit the client site’s and get a feel for their needs. I’ve also been working on some projects that directly impact the central supply’s daily operations. From dismissing questions about my work because there was nothing interesting to share, I have now come a long way where I can’t stop talking about it.

Amon: I’m really proud of building the analytics graphs for Ambient AI’s admin dashboard feature that’s being used by site administrators at some of the biggest hospitals. Calculating several weeks of metrics for hundreds of providers in a site, making sure that it’s still fast, and then building the UI to showcase those metrics was overall a very fun project.

What’s something you love about your team that has nothing to do with work?

Hrishik: I love how close my team is and that everyone is willing to support each other in and out of the workplace. We consistently go out to grab meals, go on drives, and get boba at work, which makes working with my team a great experience.

Rachana: My team has been the greatest contributing factor in loving my work. We have gym streaks, and we plan and execute a lot of fun hikes on weekends. Our lunch conversations in the office range from which soccer team won, to politics, to how we can improve our badminton game (and a little bit of work).

Amon: I like how everyone on my team is super friendly and I can just go talk to them about random things at any time.

What would you tell another Cornell student considering Commure today?

Hrishik: “Why did you wait so long to apply?” In all seriousness, my decision to work at Commure out of college has been one of the best decisions I’ve made. I’ve learnt so much in the course of the last two years, and we’re just getting started. I look forward to what the future holds, and I strongly urge you to be a part of it!

Rachana: I know it sounds awesome to join a big tech company after college, but it’s not all sunshine and rainbows. You might get a super exciting project to work on or a team that thinks outside the box. It’s a bit of a gamble. However, with Commure, it’s a sure thing! This might sound a bit cheesy, but there’s growth and inspiration everywhere you look.

Amon: Commure is in an exciting spot in the current healthcare tech landscape, working on meaningful products for healthcare providers at the best hospitals, and everyone here is very smart and hardworking.

SAN FRANCISCO – July 10, 2025 – Canopy, a leader in wearable safety and real-time location systems (RTLS) for healthcare, and Commure, the company behind next-generation AI infrastructure for health systems, today announced a strategic partnership to enhance support for Commure Strongline customers and ensure continued innovation in staff safety.

As part of the partnership, Canopy will assume a central role in the management and support of Commure Strongline customers going forward. A combined network of more than 300,000 caregivers, paired with Canopy’s deep domain expertise in staff safety technology, creates a category-defining leader focused on innovation, continuity, and long-term impact in healthcare safety.

The partnership is designed to ensure a seamless experience for customers, who will be able to continue using the staff safety system they know and trust with zero disruption. It reflects a shared commitment to advancing healthcare safety while allowing each company to focus on its core strengths: Canopy in RTLS-powered safety and Commure in AI infrastructure that transforms workflows.

“This partnership is all about ensuring a seamless and positive future for Strongline customers,” said Shan Sinha, CEO of Canopy. “We are honored to bring our dedicated focus on healthcare safety to support them. This collaboration is a powerful way to deliver on our shared promise to protect healthcare staff.”

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“Strongline customers will continue to be supported by an industry leader, while enabling Commure to focus on its core business of advancing next-generation AI infrastructure for health systems,” said Dan Warner, SVP & General Manager of Commure. “We’re excited about the potential of our partnership and our shared commitment to supporting health systems.”

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The partnership marks a new chapter in Commure’s collaboration with Canopy, resolving all disputes between the companies.

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About Canopy
Canopy’s vision is to create technology that transforms how healthcare organizations support and protect their staff—fostering safer, more empowering environments where caregivers feel valued and equipped to deliver exceptional care. The company’s mission is to enhance healthcare worker safety and well-being through reliable, innovative, and ubiquitously connected technology solutions, delivered as a comprehensive, partnership-driven service.

About Commure
Commure delivers next-generation AI infrastructure for enterprise health systems, integrating ambient intelligence, agentic AI, and revenue cycle automation on a single platform. Its Forward Deployed Engineering teams work directly with clinicians and administrators to boost margins, reduce burden, and improve patient engagement. Commure integrates with 60+ EHRs and powers millions of encounters, hundreds of millions of interactions, and tens of billions in annual claims. Learn more at Commure.com

Media Contacts 
Canopy:
Jason Fass
press@canopyworks.com 

Commure:
Dan Warner
pr@commure.com

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Read the press release

When you’re building for one of the most complex and consequential industries in the country, you need more than just smart people and a good product roadmap. According to Commure’s Chief Operating Officer, Deepika Bodapati, you need clarity on your culture. You need a team that moves fast, works shoulder-to-shoulder with customers, and takes pride in taking on tough challenges to make an enduring impact.

At Commure, we aim to bring mastery of craft and quality solutions to healthcare’s center to make the day better for providers, patients, and administrators. That mission fuels the kind of high-ownership, high-output culture that connects strategy and vision to real-world execution. 

Watch the full interview with Deepika Bodapati below to hear how Commure’s culture enables us to rapidly shape the future of healthcare, alongside healthcare.

Why Culture Is Important to Successful M&A

Commure’s growth has always been grounded in speed and focus, but we also believe in using every tool available to drive real innovation. That includes M&A. As Deepika explains, “we believe in using M&A as a powerful tool. There are exceptional companies that have done that, and we look to emulate them in that regard.

How you integrate is as important as who you integrate with, according to Deepika. Culture must lead the way. 

“At Commure, everyone has a crystal clear understanding of our company values, how we do things, and how we don’t do things. For us, speed is above all else. There are a lot of folks who say that, but we try to live that, every single day. It’s something we are constantly pushing on.”

Whether integrating new companies or hiring new talent, ensuring deep alignment with Commure’s mission is essential according to Deepika: “Finding fit, culture fits, and people who are willing to take on the Commure ethos is something that is super important.” 

Commure’s acquisitions in 2024 of Augmedix, a pioneering clinical documentation company, and Memora Health, a patient engagement platform, were just that: “The companies we’ve partnered with in the past year have been excellent mirrors of what the Commure ethos stands for, and we’re proud to partner with all of them.”

Enabling Rapid Collaboration at Commure Nexus

Commure Nexus is another example where this culture of speed comes to life. The event brings together leading healthcare executives with Commure’s top engineers and senior leaders for focused, hands-on collaboration to solve longstanding challenges. As Deepika explained of the inaugural Commure Nexus, “We are going on a listening tour of the real-world problems these health executives are seeing every day, decades into their careers.”

What comes next is rapidly turning these real-world insights into tangible solutions. Commure’s team of engineers jumps into hackathons to build solutions based on customer feedback: 

“That’s what is so special about Nexus. The people here are the ones who actually build the change, and the people who are going to enact the change.”

Putting Top Talent on Healthcare’s Hardest Problems

We believe the brightest engineers should tackle healthcare’s hardest problems. The ones that disproportionately affect care quality, costs, and clinician burnout, from shifting insurance requirements to rising administrative burdens.

Deepika recognizes that it’s not necessarily glamorous work, but it’s important: “You don’t often see the engineers graduating saying I need to work with billing teams! These people are the ones that are bearing some of the toughest burdens in healthcare and they don’t get the help that they need.”

“We put engineers alongside these people, and build solutions to actually make their lives easier and lighten the load. Which also ends up impacting the bottom line.”

It’s tied to the critical need to shore up the workforce shortage in healthcare, shared Deepika. “It ends up impacting retention for health systems, it ends up impacting the number of physicians you can hire the next year, and it ends up impacting patient care.”

Join Us

We’re building for the future of healthcare, one where the best minds in technology work hand-in-hand with the people carrying the system forward. As Dhruv Parathaskary, our Chief Technology Officer, shared: every healthcare company will be a technology company in the future. At Commure, we’re enabling that transition alongside healthcare organizations for the sake of a better, more simple healthcare system for all.

If you’re an engineer, builder, or healthcare innovator who wants to move fast, exercise extreme ownership, and make a real impact, explore our job openings and come talk to us. We’re just getting started.

No one becomes a doctor to spend their evenings in the EHR. But that's still the norm across most health systems. In fact, 62% of physicians say documentation is the number one driver of burnout.

AI medical transcription promises to fix that. But not every tool delivers on the hype of artificial intelligence. With over 50 solutions crowding the market, knowing what actually works (and what doesn’t) matters.

Here’s what AI medical transcription looks like when it delivers real impact, both from a clinical and financial standpoint.

Redefining Medical Transcription with AI

AI medical transcription uses speech recognition and natural language processing to turn live clinical conversations into structured documentation. These tools work in the background during patient visits, capturing what’s said, applying clinical context, and generating notes that go directly into the EHR.

But the best platforms don’t stop there. They pull in relevant history before the visit, help organize information as it’s discussed, and structure the output so it flows downstream into workflows like billing, reporting, and analytics. While less after-hours documentation is the carrot on the stick, what more and more health systems are beginning to realise is that fully-featured AI medical transcription tools can positively affect the entire healthcare workflow.

What to Expect When It Works

Less Time on the Clock
When documentation happens during the visit, not after, clinicians leave on time. That change alone improves provider satisfaction and helps prevent burnout from compounding day after day.

Documentation That Supports Revenue
When notes are complete, timely, and structured properly, claims are more likely to be accepted the first time. That leads to fewer denials, faster reimbursement, and less strain on billing teams.

Leverage Actionable, Trusted Data

Every clinical conversation holds insights that go beyond the visit. When transcription tools generate structured outputs, that information becomes usable across the organization for quality reporting, population health, and even future AI-driven workflows.

Reduces Workflow Bottlenecks

When documentation slows down, so does everything else, including room turnover, team coordination, and even discharge planning. Real-time transcription keeps visits moving and makes it easier for clinicians to stay focused on care, not catching up.

Scales Without Compromising the Workflow

The most effective transcription tools adapt to clinical reality, supporting different specialties, visit types, and documentation styles. Commure’s Forward Deployed Engineering model helps make that possible, tailoring implementation to fit existing workflows while raising quality across the system.

Real-World Impact

Commure Ambient AI is already live across a range of care settings, reducing documentation time, easing burnout, and helping clinicians focus on what matters most.

At North East Medical Services (NEMS), a multilingual community health center, providers saved more than five minutes per visit. With real-time, multilingual note capture in English, Spanish, and Chinese, many clinicians reported heading home one to two hours earlier each day.

Dignity Health saw similar gains after switching from another vendor. Some providers reclaimed up to three hours daily, plus four more on weekends. That meant more face time with patients and fewer late nights spent catching up on charts.

At A&A Women’s Health, clinicians now complete documentation the same day. Workload dropped by 20 to 25 percent, and evenings are no longer consumed by unfinished notes. One provider shared that, for the first time in years, he got through a holiday without needing to open his laptop.

The outcomes speak for themselves: better notes, less burnout, and a clearer path forward for teams stretched thin.

Want to see how Commure Ambient AI can work for your team?

Speak With an Expert

Tell us a little bit about yourself—what do you like to do outside of work?

Outside of work, I enjoy staying active with my wife and our two rambunctious boys, ages 3.5 and 15 months. They definitely keep us on our toes! We love exploring new parks, playgrounds, and family-friendly activities around the South Bay—anything that lets us be outdoors and burn off some energy together.

As a kid, what did you want to be when you grew up?

As a kid, I wanted to be either a scientist or a hardware engineer. I grew up surrounded by computers and hardware thanks to my dad, which sparked my early interest in engineering. But as I got older, I found myself drawn to chemistry and biology. At one point, my dream was to cure cancer, and that passion for impactful work in science and healthcare has always stayed with me. Eventually, I pivoted into recruiting, where I discovered an affinity for building meaningful connections and helping companies scale by hiring exceptional talent. 

Describe a day in the life of your role.

As the leader of our global People and Talent functions, my day is a mix of strategy and support. I work closely with both teams to ensure we're attracting, hiring, and retaining the best talent to help Commure deliver on its mission of improving care for people around the world. This includes everything from refining our hiring plans and people programs to partnering with leaders across the business on org design, performance, and culture. Every day is different, but it’s always focused on building a strong, values-driven company where great people can do their best work.

What made you decide to join Commure?

Healthcare has always been deeply personal to me. I’ve lived with diabetes for over a decade, and I’ve also experienced the pain of losing my dad to cancer. Those experiences shaped my perspective and made it clear that I wanted to dedicate my work to improving healthcare on a broader scale. I joined Commure because I believe in its mission to fix what's broken in the healthcare system. Healthcare touches everyone at some point in their lives, and the urgency for real, meaningful change is something I feel every day. Joining a team that's building solutions with the potential for global impact made it an easy decision.

How would you describe the Commure company culture?

I’ve gravitated towards start-ups throughout my career, but Commure stands out for the sheer velocity of its growth. It’s an incredibly fast-paced environment where everyone is driven by a strong sense of purpose—we’re all focused on shipping quickly and delivering exceptional products and experiences for our customers. There’s a real culture of execution here, which has led to high-quality outcomes and meaningful progress. What’s been most rewarding, though, is working alongside such a talented, mission-driven team. Everyone here shares a deep passion for improving healthcare, and that collective energy is extremely motivating.

What advice would you give someone on their first day at Commure?

Be ready to make an impact from Day 1. Commure moves fast, faster than anywhere I’ve worked before, which means there are constant opportunities to learn, grow, and stretch yourself. Take ownership, lean into challenges, and think about how you can help build not just for today, but for the future of the company. Take it one step at a time, and enjoy seeing the company grow with a great team. 

What has been your greatest accomplishment so far at Commure?

Since joining Commure nearly a year ago, one of my greatest accomplishments has been helping lead through an incredible phase of growth. In that time, we’ve completed four acquisitions and scaled our workforce to over 3,000 employees globally. It’s been fast-paced and complex, but incredibly rewarding to see how far we’ve come in such a short time. What’s most exciting is that we’re just getting started—we have strong momentum and ambitious plans for the second half of the year as we continue to grow and expand our impact in healthcare.

Interested in a career building the next generation of healthcare technology powered by AI? We are always looking for talented people across our departments.

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