How AI Medical Transcription Drives Clinical and Financial Impact
Commure Team
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July 8, 2025
No one becomes a doctor to spend their evenings in the EHR. But that's still the norm across most health systems. In fact, 62% of physicians say documentation is the number one driver of burnout.
AI medical transcription promises to fix that. But not every tool delivers on the hype of artificial intelligence. With over 50 solutions crowding the market, knowing what actually works (and what doesn’t) matters.
Here’s what AI medical transcription looks like when it delivers real impact, both from a clinical and financial standpoint.
Redefining Medical Transcription with AI
AI medical transcription uses speech recognition and natural language processing to turn live clinical conversations into structured documentation. These tools work in the background during patient visits, capturing what’s said, applying clinical context, and generating notes that go directly into the EHR.
But the best platforms don’t stop there. They pull in relevant history before the visit, help organize information as it’s discussed, and structure the output so it flows downstream into workflows like billing, reporting, and analytics. While less after-hours documentation is the carrot on the stick, what more and more health systems are beginning to realise is that fully-featured AI medical transcription tools can positively affect the entire healthcare workflow.
What to Expect When It Works
Less Time on the Clock When documentation happens during the visit, not after, clinicians leave on time. That change alone improves provider satisfaction and helps prevent burnout from compounding day after day.
Documentation That Supports Revenue When notes are complete, timely, and structured properly, claims are more likely to be accepted the first time. That leads to fewer denials, faster reimbursement, and less strain on billing teams.
Leverage Actionable, Trusted Data
Every clinical conversation holds insights that go beyond the visit. When transcription tools generate structured outputs, that information becomes usable across the organization for quality reporting, population health, and even future AI-driven workflows.
Reduces Workflow Bottlenecks
When documentation slows down, so does everything else, including room turnover, team coordination, and even discharge planning. Real-time transcription keeps visits moving and makes it easier for clinicians to stay focused on care, not catching up.
Scales Without Compromising the Workflow
The most effective transcription tools adapt to clinical reality, supporting different specialties, visit types, and documentation styles. Commure’s Forward Deployed Engineering model helps make that possible, tailoring implementation to fit existing workflows while raising quality across the system.
Real-World Impact
Commure Ambient AI is already live across a range of care settings, reducing documentation time, easing burnout, and helping clinicians focus on what matters most.
At North East Medical Services (NEMS), a multilingual community health center, providers saved more than five minutes per visit. With real-time, multilingual note capture in English, Spanish, and Chinese, many clinicians reported heading home one to two hours earlier each day.
Dignity Health saw similar gains after switching from another vendor. Some providers reclaimed up to three hours daily, plus four more on weekends. That meant more face time with patients and fewer late nights spent catching up on charts.
At A&A Women’s Health, clinicians now complete documentation the same day. Workload dropped by 20 to 25 percent, and evenings are no longer consumed by unfinished notes. One provider shared that, for the first time in years, he got through a holiday without needing to open his laptop.
The outcomes speak for themselves: better notes, less burnout, and a clearer path forward for teams stretched thin.
Want to see how Commure Ambient AI can work for your team?
You likely had several options — why did you choose Commure?
Hirshik Rajendra, Senior Software Engineer (Computer Science ‘23): I wanted to join a place which would push me to the limit and allow me to gain ownership of products and code-flows right out of college. Commure prides itself on being a very engineering-forward company and that made me strongly consider it when I was deciding where to go. Also, the startup hierarchy and fast paced environment intrigued me as it would allow for a larger opportunity to grow my career.
Rachana Chaudhari, Software Engineer (Computer Science ‘23): Previously, I had worked in the healthcare industry, but my scope was limited. When my friend at Commure told me about a fast-paced, rapidly growing company that offers opportunities to build products and directly impact the lives of healthcare providers, I knew I wanted to join. Also what drew me in were the testimonials on the website and the Strongline product, which provides safety to healthcare providers across the country. It was an absolute no-brainer to put my skills to good use.
Amon Sthapit, Software Engineer (Computer Science ‘24): I wanted to try something different after grad school, as I had previously worked in the video game industry. Healthcare tech seemed a lot more interesting and impactful than other options. Commure is building some pretty cool stuff and everyone I talked to seemed really excited about what they were working on.
How have you grown and what are you proud of accomplishing?
Hrishik: I was promoted to Senior Software Engineer within a year and I now lead a pod of 5 engineers. I’ve been given more autonomy about how I approach problems and have also gained a lot of leadership experience. My proudest accomplishment was when I worked directly with the CTO during a significant outage of our external clearinghouse. I built the infrastructure required to adapt our processes to work with two other clearinghouses in a span of less than a week. This helped us continue to submit claims for our clients. I don’t think that I would have had the opportunity to do something like this at another company and it was surreal seeing the real impact of my changes.
Rachana: In the past few months, I’ve been lucky enough to visit the client site’s and get a feel for their needs. I’ve also been working on some projects that directly impact the central supply’s daily operations. From dismissing questions about my work because there was nothing interesting to share, I have now come a long way where I can’t stop talking about it.
Amon: I’m really proud of building the analytics graphs for Ambient AI’s admin dashboard feature that’s being used by site administrators at some of the biggest hospitals. Calculating several weeks of metrics for hundreds of providers in a site, making sure that it’s still fast, and then building the UI to showcase those metrics was overall a very fun project.
What’s something you love about your team that has nothing to do with work?
Hrishik: I love how close my team is and that everyone is willing to support each other in and out of the workplace. We consistently go out to grab meals, go on drives, and get boba at work, which makes working with my team a great experience.
Rachana: My team has been the greatest contributing factor in loving my work. We have gym streaks, and we plan and execute a lot of fun hikes on weekends. Our lunch conversations in the office range from which soccer team won, to politics, to how we can improve our badminton game (and a little bit of work).
Amon: I like how everyone on my team is super friendly and I can just go talk to them about random things at any time.
What would you tell another Cornell student considering Commure today?
Hrishik: “Why did you wait so long to apply?” In all seriousness, my decision to work at Commure out of college has been one of the best decisions I’ve made. I’ve learnt so much in the course of the last two years, and we’re just getting started. I look forward to what the future holds, and I strongly urge you to be a part of it!
Rachana: I know it sounds awesome to join a big tech company after college, but it’s not all sunshine and rainbows. You might get a super exciting project to work on or a team that thinks outside the box. It’s a bit of a gamble. However, with Commure, it’s a sure thing! This might sound a bit cheesy, but there’s growth and inspiration everywhere you look.
Amon: Commure is in an exciting spot in the current healthcare tech landscape, working on meaningful products for healthcare providers at the best hospitals, and everyone here is very smart and hardworking.
SAN FRANCISCO – July 10, 2025 –Canopy, a leader in wearable safety and real-time location systems (RTLS) for healthcare, and Commure, the company behind next-generation AI infrastructure for health systems, today announced a strategic partnership to enhance support for Commure Strongline customers and ensure continued innovation in staff safety.
As part of the partnership, Canopy will assume a central role in the management and support of Commure Strongline customers going forward. A combined network of more than 300,000 caregivers, paired with Canopy’s deep domain expertise in staff safety technology, creates a category-defining leader focused on innovation, continuity, and long-term impact in healthcare safety.
The partnership is designed to ensure a seamless experience for customers, who will be able to continue using the staff safety system they know and trust with zero disruption. It reflects a shared commitment to advancing healthcare safety while allowing each company to focus on its core strengths: Canopy in RTLS-powered safety and Commure in AI infrastructure that transforms workflows.
“This partnership is all about ensuring a seamless and positive future for Strongline customers,” said Shan Sinha, CEO of Canopy. “We are honored to bring our dedicated focus on healthcare safety to support them. This collaboration is a powerful way to deliver on our shared promise to protect healthcare staff.”
“Strongline customers will continue to be supported by an industry leader, while enabling Commure to focus on its core business of advancing next-generation AI infrastructure for health systems,” said Dan Warner, SVP & General Manager of Commure. “We’re excited about the potential of our partnership and our shared commitment to supporting health systems.”
The partnership marks a new chapter in Commure’s collaboration with Canopy, resolving all disputes between the companies.
About Canopy Canopy’s vision is to create technology that transforms how healthcare organizations support and protect their staff—fostering safer, more empowering environments where caregivers feel valued and equipped to deliver exceptional care. The company’s mission is to enhance healthcare worker safety and well-being through reliable, innovative, and ubiquitously connected technology solutions, delivered as a comprehensive, partnership-driven service.
About Commure Commure delivers next-generation AI infrastructure for enterprise health systems, integrating ambient intelligence, agentic AI, and revenue cycle automation on a single platform. Its Forward Deployed Engineering teams work directly with clinicians and administrators to boost margins, reduce burden, and improve patient engagement. Commure integrates with 60+ EHRs and powers millions of encounters, hundreds of millions of interactions, and tens of billions in annual claims. Learn more at Commure.com
When you’re building for one of the most complex and consequential industries in the country, you need more than just smart people and a good product roadmap. According to Commure’s Chief Operating Officer, Deepika Bodapati, you need clarity on your culture. You need a team that moves fast, works shoulder-to-shoulder with customers, and takes pride in taking on tough challenges to make an enduring impact.
At Commure, we aim to bring mastery of craft and quality solutions to healthcare’s center to make the day better for providers, patients, and administrators. That mission fuels the kind of high-ownership, high-output culture that connects strategy and vision to real-world execution.
Watch the full interview with Deepika Bodapati below to hear how Commure’s culture enables us to rapidly shape the future of healthcare, alongside healthcare.
Why Culture Is Important to Successful M&A
Commure’s growth has always been grounded in speed and focus, but we also believe in using every tool available to drive real innovation. That includes M&A. As Deepika explains, “we believe in using M&A as a powerful tool. There are exceptional companies that have done that, and we look to emulate them in that regard.
How you integrate is as important as who you integrate with, according to Deepika. Culture must lead the way.
“At Commure, everyone has a crystal clear understanding of our company values, how we do things, and how we don’t do things. For us, speed is above all else. There are a lot of folks who say that, but we try to live that, every single day. It’s something we are constantly pushing on.”
Whether integrating new companies or hiring new talent, ensuring deep alignment with Commure’s mission is essential according to Deepika: “Finding fit, culture fits, and people who are willing to take on the Commure ethos is something that is super important.”
Commure’s acquisitions in 2024 of Augmedix, a pioneering clinical documentation company, and Memora Health, a patient engagement platform, were just that: “The companies we’ve partnered with in the past year have been excellent mirrors of what the Commure ethos stands for, and we’re proud to partner with all of them.”
Enabling Rapid Collaboration at Commure Nexus
Commure Nexus is another example where this culture of speed comes to life. The event brings together leading healthcare executives with Commure’s top engineers and senior leaders for focused, hands-on collaboration to solve longstanding challenges. As Deepika explained of the inaugural Commure Nexus, “We are going on a listening tour of the real-world problems these health executives are seeing every day, decades into their careers.”
What comes next is rapidly turning these real-world insights into tangible solutions. Commure’s team of engineers jumps into hackathons to build solutions based on customer feedback:
“That’s what is so special about Nexus. The people here are the ones who actually build the change, and the people who are going to enact the change.”
Putting Top Talent on Healthcare’s Hardest Problems
We believe the brightest engineers should tackle healthcare’s hardest problems. The ones that disproportionately affect care quality, costs, and clinician burnout, from shifting insurance requirements to rising administrative burdens.
Deepika recognizes that it’s not necessarily glamorous work, but it’s important: “You don’t often see the engineers graduating saying I need to work with billing teams! These people are the ones that are bearing some of the toughest burdens in healthcare and they don’t get the help that they need.”
“We put engineers alongside these people, and build solutions to actually make their lives easier and lighten the load. Which also ends up impacting the bottom line.”
It’s tied to the critical need to shore up the workforce shortage in healthcare, shared Deepika. “It ends up impacting retention for health systems, it ends up impacting the number of physicians you can hire the next year, and it ends up impacting patient care.”
Join Us
We’re building for the future of healthcare, one where the best minds in technology work hand-in-hand with the people carrying the system forward. As Dhruv Parathaskary, our Chief Technology Officer, shared: every healthcare company will be a technology company in the future. At Commure, we’re enabling that transition alongside healthcare organizations for the sake of a better, more simple healthcare system for all.
If you’re an engineer, builder, or healthcare innovator who wants to move fast, exercise extreme ownership, and make a real impact, explore our job openings and come talk to us. We’re just getting started.
Tell us a little bit about yourself—what do you like to do outside of work?
Outside of work, I enjoy staying active with my wife and our two rambunctious boys, ages 3.5 and 15 months. They definitely keep us on our toes! We love exploring new parks, playgrounds, and family-friendly activities around the South Bay—anything that lets us be outdoors and burn off some energy together.
As a kid, what did you want to be when you grew up?
As a kid, I wanted to be either a scientist or a hardware engineer. I grew up surrounded by computers and hardware thanks to my dad, which sparked my early interest in engineering. But as I got older, I found myself drawn to chemistry and biology. At one point, my dream was to cure cancer, and that passion for impactful work in science and healthcare has always stayed with me. Eventually, I pivoted into recruiting, where I discovered an affinity for building meaningful connections and helping companies scale by hiring exceptional talent.
Describe a day in the life of your role.
As the leader of our global People and Talent functions, my day is a mix of strategy and support. I work closely with both teams to ensure we're attracting, hiring, and retaining the best talent to help Commure deliver on its mission of improving care for people around the world. This includes everything from refining our hiring plans and people programs to partnering with leaders across the business on org design, performance, and culture. Every day is different, but it’s always focused on building a strong, values-driven company where great people can do their best work.
What made you decide to join Commure?
Healthcare has always been deeply personal to me. I’ve lived with diabetes for over a decade, and I’ve also experienced the pain of losing my dad to cancer. Those experiences shaped my perspective and made it clear that I wanted to dedicate my work to improving healthcare on a broader scale. I joined Commure because I believe in its mission to fix what's broken in the healthcare system. Healthcare touches everyone at some point in their lives, and the urgency for real, meaningful change is something I feel every day. Joining a team that's building solutions with the potential for global impact made it an easy decision.
How would you describe the Commure company culture?
I’ve gravitated towards start-ups throughout my career, but Commure stands out for the sheer velocity of its growth. It’s an incredibly fast-paced environment where everyone is driven by a strong sense of purpose—we’re all focused on shipping quickly and delivering exceptional products and experiences for our customers. There’s a real culture of execution here, which has led to high-quality outcomes and meaningful progress. What’s been most rewarding, though, is working alongside such a talented, mission-driven team. Everyone here shares a deep passion for improving healthcare, and that collective energy is extremely motivating.
What advice would you give someone on their first day at Commure?
Be ready to make an impact from Day 1. Commure moves fast, faster than anywhere I’ve worked before, which means there are constant opportunities to learn, grow, and stretch yourself. Take ownership, lean into challenges, and think about how you can help build not just for today, but for the future of the company. Take it one step at a time, and enjoy seeing the company grow with a great team.
What has been your greatest accomplishment so far at Commure?
Since joining Commure nearly a year ago, one of my greatest accomplishments has been helping lead through an incredible phase of growth. In that time, we’ve completed four acquisitions and scaled our workforce to over 3,000 employees globally. It’s been fast-paced and complex, but incredibly rewarding to see how far we’ve come in such a short time. What’s most exciting is that we’re just getting started—we have strong momentum and ambitious plans for the second half of the year as we continue to grow and expand our impact in healthcare.
Interested in a career building the next generation of healthcare technology powered by AI? We are always looking for talented people across our departments.
You likely had several options — why did you choose Commure?
Elliot Berdy, Software Engineer (Computer Science ‘23): I was always interested in careers in both medicine and engineering, however, by graduation, it was clear that software could let me improve healthcare at scale far quicker than medical school ever could. I set out to find a company where I could blend both passions and Commure stood out immediately. It was small enough that every engineer ships critical features, yet mature enough that I’d have seasoned mentors. I wanted to work on a product whose impact I could explain without caveats, and hearing physicians describe how Commure’s platform cuts time spent on administrative tasks and increases their revenue and ability to run their practices convinced me the software tangibly improves patient care. The combination of clear clinical benefit, real ownership, and an energizing, accountable team made the choice obvious.
Chaitanya Pedada, Software Engineer (Computer Science ‘20): Commure was the right fit for what I was looking for in an engineering challenge. The key factor in my decision was the vision of creating a healthcare industry where providers, nurses, and administration staff can truly focus on their patients’ health instead of the hours of burdensome paperwork and documentation and constant stress of surviving month to month on razor-thin margins. I saw an opportunity to contribute to disrupting the healthcare industry while being surrounded by passionate, driven teammates.
Harrison Chu, Senior Operations Manager (Cognitive Science ‘21): Right out of college, I joined Amazon as a P&L Vendor Manager. It was initially a valuable learning experience, but soon I found myself hitting a growth ceiling. When I discovered Athelas (pre-Commure merger), I was drawn to the fast-paced, mission-driven environment and the opportunity to work with ambitious peers focused on eliminating administrative burden in healthcare and rebuilding the system from the ground up. I was excited by the chance to work with a group of young, driven individuals from diverse backgrounds who all cared deeply about building great products for our customers. Big tech offered stability and a clear career ladder, but I knew I’d learn and grow much faster in an environment like Commure, where I’d have real ownership and impact from day one.
Benjamin Gilbert, Forward Deployed Engineer (Computer Science & Linguistics ‘23): My mom and girlfriend both work in healthcare, and hearing about their work gives me a good sense of the types of issues that medical professionals have - one of Commure’s goals is to identify those issues and solve them. Commure is on the good side of healthcare, in that the mission is to help make things easier for doctors and patients. Depending on your role, you may end up flying out to hospitals and collaborating with doctors in person. It’s fulfilling work!
How did UCLA prepare you for working at Commure?
Elliot: UCLA’s public-school environment trained me to be relentlessly proactive—office hours can fill up fast, research spots are scarce, and nobody hands you opportunities unless you chase them. That self-starter mindset maps perfectly to Commure, where engineers are encouraged to spot problems, claim ownership, and sprint after solutions. The quarter system reinforced that habit: with only ten weeks per class, you learn to absorb new concepts, ship projects, and iterate under tight deadlines—excellent rehearsal for a startup’s rapid release cadence.
Chaitanya: UCLA offered an excellent foundation through both classes and clubs for my career. Professor Eggert’s impossible exams (dumbfounded how he comes up with such difficult questions!) set the tone for the ambiguity that the problems in the real world pose and helped develop the critical thinking required. Also, some of the classes such as CS32 (shoutout to Professor Nachenberg) and CS130 developed useful skills I definitely still use in my day-to-day. Outside of classes, a club called DevX played a huge role in helping me discover my love for building and understanding the product lifecycle.
Harrison: UCLA is a massive public university where you quickly learn to advocate for yourself—resources are limited, and nothing is handed to you. That environment taught me to be a self-starter, own projects from start to finish, and push through complex challenges. Being surrounded by talented, driven peers also pushed me to improve every day—those experiences built the foundation I rely on at Commure.
Benjamin: Group collaborations are a big part of it, and those CS courses are amazing for honing your problem-solving skills. But there’s a lot that UCLA didn’t prepare me for: I had to learn web development almost entirely on my own. So get internships! You’ll need that real-world experience.
What is something you are really proud of accomplishing?
Elliot: I helped design and drive a complete rebuild of our payment-posting pipeline—the component that determines client revenue and patient charges. We migrated with zero downtime, and customer ticket volume for these issues has dropped significantly. Being able to deliver a better customer experience is something that I look back on proudly.
Chaitanya: I’m really proud of our team’s latest launch with Lattimore, our largest EHR customer to date. Our team put in an immense amount of effort and coordinated lock-in-step with our partners there to ensure a smooth transition that had zero downtime for Lattimore’s providers and staff - they were able to continue providing care to their patients without skipping a beat. We learned a lot from the experience, and I’m excited to iterate and perfect the process.
Harrison: I’m proud to be part of the team building our EHR. It’s a central tool for providers, nurses, MAs, and office staff – and unfortunately, most EHRs in the market today receive negative feedback. We're working to change that by seamlessly integrating clinical documentation and revenue workflows into a single, streamlined experience. I’ve spent time onsite with several soon-to-launch customers across different specialties, learning their workflows firsthand. It’s incredibly rewarding to build alongside our users and deliver something they’re genuinely excited to use.
Benjamin: Our team flew out to Cincinnati to work in-person with a children’s hospital. We got to shadow doctors and talk to executives in the healthcare industry. It was super cool!
What’s something you love about your team that has nothing to do with work?
Elliot: Our team feels more like a group of close friends rather than just coworkers—we’re young, energetic, and genuinely enjoy spending time together outside the office, whether that’s pickup basketball after work, spontaneous coffee runs, or weekend hikes. That camaraderie makes collaboration effortless and keeps the culture fun and supportive.
Chaitanya: My fondest memories with the team have been the ski trips. Nothing like getting away for a weekend to shred the slopes at Tahoe and end the day playing board games and sharing stories in a cabin.
Harrison: The friendships. I’ve built strong relationships with teammates across different functions, and we hang out often outside of work—whether it’s grabbing meals or playing sports like pickleball, volleyball, or golf. It’s a fun, tight-knit community.
Benjamin: Our company is on the younger side, so if you join us as a college grad, you’ll be working with others who are in the same boat. My team’s full of people who are easy to work with, and we know how to have fun.
What would you tell another UCLA student considering Commure today?
Elliot: If you want your first job to combine rapid technical growth with work that genuinely moves the healthcare needle, choose Commure. You’ll ship production code that clinicians rely on from day one, learn directly from senior engineers who’ve scaled systems before, and see your impact measured in hours saved for providers and better experiences for patients, not in vanity metrics. It’s the fastest way I know to build both your résumé and a career you’ll be proud to talk about.
Chaitanya: You’re in for an incredible journey surrounded by brilliant folks who truly care! You’ll have the opportunity to make an impact from Day 1 and grow at a tremendous speed.
Harrison: Commure is an amazing place for new grads to dive headfirst into building meaningful products in healthcare. You’ll get more ownership than you expect—maybe even more than you think you’re ready for—but that’s what makes it such a rare and valuable experience. You’ll grow fast, learn a ton, and make a real impact from day one.
Benjamin: Everyone here is very smart and hardworking, so if those are the type of people you want to work with, come join us!
North East Medical Services (NEMS) is one of the largest community health centers in the United States serving the medically underserved population offering linguistically competent and culturally sensitive healthcare services in many languages and dialects, but off the shelf AI technology couldn’t handle real-world conversations that switch languages, dialects, and even topics mid-sentence. To solve this, NEMS Chief Information Officer, Murali Athuluri, turned to Commure. What followed was a close partnership with Commure’s Forward Deployed Engineering (FDE) team to build a fully integrated Ambient AI solution, customized for their workflows, embedded within Epic, and built to support every voice in the room.
“What inspired me to work with Commure: Forward Deployed Engineering.” – Murali Athuluri, Chief Information Officer, NEMS
Watch the testimonial video below and read the article summarizing his keynote session at this year’s Commure Nexus to learn more about why they chose Commure, the experience working with Commure’s FDE team, and the impact of Ambient AI on clinician time.
Why NEMS Needed a Tailored Approach to Ambient AI
NEMS is dedicated to providing linguistically competent healthcare services in many languages and dialects including English, Cantonese, Mandarin, Spanish, Vietnamese, Burmese, Tagalog, and Hindi. Traditional off-the-shelf Ambient AI solutions couldn't meet their unique needs.
Murali framed the problem clearly: "Our mission is to provide culturally sensitive and linguistically competent care...Any AI solution must be able to serve the voice in the language of the patient."
What made this particularly challenging, Murali explained, was the need for "a personalized ambient solution for NEMS and for every provider that works for NEMS," that also integrated seamlessly with Epic. The solution had to work fluidly across encounters that often blend languages, switch dialects, and even topics mid-conversation:
"We're having patients having conversations in Chinglish i.e. Chinese and English at the same time. We're talking about baseball. We're talking about their children, their daycare issues, and we’re also talking about their knee pain or chronic blood pressure."
How Forward-Deployed Engineering Was a Game-Changer
Forward Deployed Engineering (FDE) is a software delivery model where engineers are embedded directly within organizations, working closely with frontline staff and IT teams. Unlike traditional software and IT approaches that rely heavily on distant project management, FDE emphasizes on-site collaboration, rapid prototyping, and iterative design.
Before selecting Commure, NEMS carefully evaluated multiple vendors. “Commure distinguished itself by deeply understanding and integrating into the real moments of care—where providers and patients connect. Their ability to deliver a truly seamless, compassionate solution at the point of care made them the clear choice.”
Murali recounted how Commure’s team didn’t just understand the challenge but integrated themselves fully into the solution: "Max Krueger [Head of Forward Deployed Engineering at Commure] and team would show up after 7 p.m. encounters, sit with the doctors along with the patient and figure out exactly how it needs to work." That level of commitment set a new bar for partnership. It wasn’t just about delivering software; it was about co-creating care experiences tailored specifically for NEMS.
Max Krueger, Head of FDE at Commure, highlighted the importance of the physical proximity of end users to the process, describing FDE as "a contact sport. It's being on the ground so that we're able to quickly understand the problems and quickly iterate a solution for these physicians, administrators, and patients."
Partnership in Action: FDE’s Impact at NEMS
Since beginning their partnership in October 2023, Commure’s engineers have continued to work closely alongside NEMS' clinicians, turning late nights spent with physicians and providers into early wins via custom-tailored high-impact solutions.
One major achievement was developing support for more than 20 sub dialects of Cantonese and handling real-time multi-language switching during patient encounters. Murali noted, "We were able to deliver ambient solutions eloquently in Cantonese, Mandarin, Vietnamese, Spanish, Tagalog, Hindi, and others."
The partnership has already yielded measurable results:
Over 13,000 ambient encounters documented across multiple languages.
More than 50 providers are actively using Commure Ambient AI daily.
An average of 5.2 minutes saved per patient encounter.
Significant improvement in provider-patient interactions and a marked reduction in documentation workload, achieving what NEMS refers to as 'keyboard liberation.'
Murali shared the transformative impact, saying, "Our doctors are spending more time looking into the eyes of the patient and delivering what they truly meant to deliver. Joy of Medicine!"
Commure’s Ambient AI Technology Now Integrated into Epic Toolbox, Enhancing Clinical Efficiency and Patient Care
Epic remains an essential system of record for NEMS with core workflows particularly for data safety and compliance. However, Commure Ambient AI is leveraged to extend the functionality of Epic to fulfill specific patient experience goals, particularly compassionate and linguistically competent ambient documentation.
Murali emphasized, "If there is a workflow optimization that we can achieve by going out to the external market, we will push the boundaries of Epic to make it happen."
What followed was a collaborative effort that extended the functionality of Epic. Commure’s engineering team worked closely with NEMS to integrate Ambient AI directly into Epic modules—including Haiku and custom flow sheet fields—enabling advanced documentation experiences without disrupting provider workflows.
In a decisive move to advance clinical innovation, Murali (Muralimohan) Athuluri, Chief Information Officer, directly engaged Epic leadership to champion the integration of Commure’s Ambient AI technology. “I spoke to Epic and said, ‘This is one partner—Commure—where the collaboration truly works for us, with proven results to show for it,’” said Athuluri.
That advocacy led to the development of productized integrations that embed Commure’s Ambient AI seamlessly into Epic’s infrastructure. As a result, Commure Ambient AI is now officially available in the Epic Toolbox under the Ambient Voice category.
This integration marks a significant milestone in the evolution of ambient clinical intelligence. By reducing documentation burden and streamlining workflows, it empowers clinicians to focus more fully on patient care—enhancing both provider satisfaction and patient outcomes.
Rather than working around Epic, NEMS and Commure worked through it, demonstrating that health systems don’t have to choose between compliance and innovation. With the right partner, they can have both.
Lessons for Health Systems: Scale, Strategy, and Mindset
The NEMS-Commure collaboration demonstrates the power and scalability of Forward Deployed Engineering. More than a technical strategy, FDE represents a shift in mindset, prioritizing provider and patient experiences and iteratively co-developing solutions.
Dhruv Parthasarathy, CTO at Commure, summarized this mindset clearly: "Customization is what we love. I get more customization over my coffee at Starbucks and my pizza at Domino's than software running my health system. That has to change."
EHRs like Epic, while critical, should serve as a robust foundation upon which innovation and differentiation are built. Health systems must define their strategic priorities clearly and partner with innovators who can co-create tailored solutions to enhance patient experience, provider satisfaction, and operational efficiency.
The partnership between NEMS and Commure proves what is possible when software is built with providers rather than just for them through true co-innovation. See how FDE can transform your health system.
Since ChatGPT became a household name in 2023, generative AI has made strides in re-shaping nearly every industry: healthcare is no exception. In just the last year, AI adoption among U.S. physicians has surged from 38% to 66% (up 78% from 2023), with health systems deploying AI to automate documentation, streamline operations, and proactively manage revenue. With generative AI gaining clear traction in healthcare, health systems must thoughtfully partner to adopt solutions that work with their systems and can drive measurable impact across clinical, financial, and operational workflows.
This post explores how forward-thinking healthcare organizations are deploying generative AI today, with examples across three high-impact areas: documentation, denials management, and Agentic AI.
What Is Generative AI in the Context of Healthcare?
Generative artificial intelligence (AI) refers to algorithms (often built on large language models (LLMs)) that can create new content such as text, code, audio, video, and more. In healthcare, generative AI powers a range of use cases: generating clinical notes from patient encounters, drafting patient instructions, summarizing medical histories, assisting with intake, generating appeal or referral letters, and helping revenue cycle teams identify and correct claims issues. These capabilities are transforming how work gets done across the entire healthcare ecosystem.
Unlike narrow automation tools, generative AI is flexible and adaptive. The key to success in healthcare isn’t generic capability; it’s domain-specific context. Generic models can introduce risk if they fail to understand medical terminology, misinterpret clinical nuance, or violate data standards. That’s why Commure builds AI specifically for healthcare, with native understanding of clinical language, healthcare data standards like HL7 and FHIR, and the operational realities of care delivery.
Healthcare Generative AI Use Cases
1. Reclaiming Time with Ambient AI
Clinical documentation is one of the most time-consuming burdens for providers, with physicians spending an average of 15.5 hours per week on paperwork and administrative tasks. Ambient AI helps solve this by passively listening to patient-provider conversations and generating structured medical notes in real time. No prompts, no typing, and no follow-up dictation required.
Commure Ambient AI integrates directly with leading EHRs, allowing clinicians to validate and finalize notes with just a few clicks. This eliminates after-hours documentation and reduces workflow disruptions from toggling between systems, two common causes of burnout. By streamlining this process, providers can focus fully on patient care and finish charting before the end of the day.
2. Fixing Denials Before They Happen
Denials are one of the most overlooked drivers of revenue leakage in healthcare, with more than 50% of denied claims never being reworked. The problem is rarely clinical; it's administrative. Poor documentation, coding inconsistencies, and missing attachments can all lead to delayed or denied payments.
Generative AI helps address the root causes of denials before they occur. Commure’s RCM product analyzes prior claim history, payer rules, and current documentation in real time to surface missing elements or inconsistencies before submission. It also learns from previous denials to proactively catch issues others would miss.
This approach transforms denials from a reactive cleanup problem into a preventative quality control process. The result: less rework, fewer delays, and millions saved. At one health system, Commure uncovered over $3.2 million in annual losses due to preventable denials—about 5% of total ARR. These savings were achieved not by cutting corners, but by tightening up workflows and reducing friction between clinical and billing systems.
3. Agents as the Glue Across Workflows
Commure Agents represent the next evolution of generative AI, with agentic AI. They move beyond passive LLM tools to become autonomous, goal-driven systems tailored specifically for healthcare. While traditional generative AI responds to user prompts, agentic AI takes it a step further: identifying tasks, orchestrating actions across systems, and executing complex workflows end-to-end.
These agents aren’t generic. Each one is purpose-built for a specific function, such as verifying insurance, scheduling patient appointments, or managing intake, and is configurable to align with each organization’s policies, EHR environment, and operational structure. They complete tasks faster and proactively anticipate what needs to happen next, based on real-time data and historical patterns.
By embedding agents across clinical, financial, and operational teams, Commure gives health systems a scalable way to automate intelligently without relying on fragmented, inflexible tools. The result is a more connected enterprise, where frontline teams are supported, not overwhelmed, and where automation adds precision instead of complexity.
Why Purpose-Built AI is a Necessity
Off-the-shelf generative AI tools may seem appealing, but they rarely hold up to the complexity of healthcare. Clinical nuance, regulatory requirements, and system interoperability demand more than just a general-purpose chatbot or note generator.
That’s why Commure takes a fundamentally different approach—pairing powerful AI models with Forward Deployed Engineering teams who work side by side with healthcare organizations. These teams dive deep into each customer’s workflows, systems, and pain points to configure, adapt, and optimize the AI for real-world use. The result isn’t a one-size-fits-all product; it’s a tailored solution built for the realities of care delivery, billing, and operations.
Generic models can hallucinate, introduce compliance risk, or fail to meet documentation standards. But Commure’s purpose-built AI systems are trained on healthcare-specific data, continuously improved in the field, and deployed with safeguards that ensure accuracy and clinical alignment.
Commure Agents aren’t layered on top of healthcare tools such as EHRs and other IT systems; they’re integrated into them and supported by hands-on engineering that ensures they perform across the entire healthcare enterprise.
Unlocking Efficiency at Scale with Generative AI
Generative AI isn’t just another tool—it’s a strategic foundation for scalable transformation. When embedded across clinical, financial, and operational workflows, it enables health systems to work faster, reduce administrative overhead, and extend the impact of every team. With purpose-built, agent-driven solutions, organizations can move beyond isolated automations toward a unified approach that improves care delivery, operational performance, and financial outcomes.
Explore how Commure is leading this shift across the full spectrum of healthcare operations.
Today we are excited to share that Commure has raised $200 million in growth financing from General Catalyst’s Customer Value Fund (CVF). The funding will be used to meet the surging demand for our full-stack AI platform, which spans revenue cycle management (RCM), Ambient AI clinical workflows, and practice management solutions. Our portfolio of solutions include:
Revenue Cycle Management (RCM): From eligibility checks to payment posting, we streamline the entire billing process with AI, to help make health systems more efficient and profitable.
Ambient Documentation and Workflows: Real-time note generation, autonomous coding, and clinical guidance to reduce after-hours charting (plus clinician burnout) and increase documentation quality.
Practice Management OS: A cloud-based operating system with AI agents that unify patient scheduling, engagement, and task orchestration across fragmented EHRs.
How are we using the investment?
CVF enables fast-growing companies that operate a proven, repeatable go-to-market approach. Our annual recurring revenue has doubled three years in a row, with one of the largest ambient AI rollouts in the country underway at HCA Healthcare.
We will use the investment to:
Product development to deliver more product innovations faster. We’ll focus on deepening automation and intelligence throughout our portfolio.
Go-to-market expansion to reach more providers, faster. We’ll speed up implementations to reduce time-to-value for our customers. And we’ll expand access to our platform across new health systems.
Customer onboarding and success to ensure every deployment achieves real outcomes. We want to drive measurable improvements in financial and clinical performance.
Ready to transform your health system?
Join more than 130 health systems, support hundreds of thousands of clinicians, and power billions of dollars in annual revenue cycle volume. Whether you're looking to boost revenue cycle efficiency, reduce documentation burden, or modernize practices management, let's talk!
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