Commure and Amelia Automate Intelligent Patient Journeys Across the Care Continuum

11
Mar

Evidence-Based Clinical Care Coordination Enhanced by Conversational AI Helps Scale High-Quality Digital Health and Experiences

MOUNTAIN VIEW, CA, March 11, 2024 — Since the pandemic abruptly demanded that healthcare adopt telemedicine, digital health modalities of all types are a continued and growing mainstay of healthcare delivery today. According to Rock Health analysts, while video visits remained steady, patient usage of audio-only and asynchronous modalities of telemedicine is surging1. To scale high-quality digital experiences and care, Commure and Amelia are offering a joint solution that enables providers and payers to automate intelligent, human-centric care journeys across the care continuum for countless health conditions and diagnoses.

One of Commure’s modular solutions, Commure Engage, is a clinical care coordination platform with more than 500 fully automated digital care navigation pathways with evidence-based clinical content and digital therapeutics. Amelia is an enterprise Conversational AI platform that provides patients and members with a 24/7, personalized point of contact for answering questions and automating requests. Commure Engage and Amelia –– already trusted by leading health systems across the U.S. –– will enable healthcare organizations to automatically engage and guide patients and members along digital care journeys to achieve better outcomes while reducing costs.

“Amelia’s Conversational AI speaks in language that patients can understand and remember — differentiating and enhancing the patient experience,” according to Rick Strobridge, VP of Commure and experienced healthtech innovator. “Pair that with Commure Engage’s vast library of evidence-based digital journeys and the potential is powerful: Healthcare organizations can meaningfully transform how they engage with patients to advance their clinical and business outcomes.” 

“Managing health conditions and diagnoses is stressful enough for patients and members, and navigating care often adds to the complexity,” says Brian Anderson, VP of Healthcare at Amelia. “We are proud to be partnering with Commure to address this challenge head on. The combined impact of Commure’s clinical expertise and Amelia’s proven Conversational AI platform enables healthcare organizations to streamline and personalize patient journeys across the care continuum.”

NTT DATA, a global digital business and IT services leader, will deploy the Commure Engage and Amelia platforms to drive AI-enabled health outcomes through its healthcare clinical IT and generative AI expertise. 

John Frownfelter, MD, FACP; Industry Consulting Director for NTT DATA stated “We are excited to be at the forefront of healthcare innovation. With these advanced technologies, we can unlock true care transformation and write the new story for patient-centric care.”

Leveraging this collaboration, healthcare organizations can efficiently:

  • Exceed patient and member expectations for always-on convenience and personalization with an omni-channel digital front door approach
  • Optimize the patient experience with conversational appointment reminders, preparation, and follow up, including patient intake and e-check-in, multimedia patient education, and bill pay 
  • Improve outcomes by increasing patient care plan adherence and answering patient questions in real time with Conversational AI or live chat with clinicians and care teams
  • Enhance the healthcare workforce experience by triaging patient and member requests, auto-prescribing digital therapeutics, and reducing volume in call centers
  • Streamline patient appointment management, including scheduling care, confirming, canceling and rescheduling appointments, and enabling waitlist notification to refill empty slots

The digital age of healthcare is here to stay. Digital health tools play a critical role in activating, engaging, and monitoring patients along their care journeys to drive better results for individuals and patient populations. By infusing human-centric, Conversational AI experiences from Amelia into evidence-based, automated clinical care coordination from Commure Engage, the result is an enterprise-grade solution to automate intelligent patient care journeys at scale.

Supporting resources

About Amelia

Amelia is one of the world’s largest privately held AI software companies and a global leader in Enterprise Conversational AI. The company’s technology is trusted by organizations across an array of industries to automate operations, improve customer experience and optimize business outcomes. Amelia’s platform develops and deploys AI tools that manage critical tasks and processes, enabling employees to be more productive and deliver better results while reducing operational costs. Consistently recognized by third-party analyst firms including Gartner’s Magic Quadrant 2023 as a market leader, Amelia has powered the voice operations of global Fortune 500 leaders including Telefónica, BBVa and BNP Paribas. Backed by strategic investments from the Build Group and Monroe Capital, Amelia is headquartered in New York City and serves customers globally.

Media contact
media@amelia.ai

About Commure

Commure acquired Rx.Health and merged with Athelas in October 2023 to form healthcare’s most unique product portfolio to drive powerful transformation. Today, the newly combined Commure offers AI-powered solutions and applications to help healthcare organizations save lives, time, and money — all while empowering the healthcare workforce to do their most important work. Commure’s modular, data-driven, and human-centric solutions power an elevated patient experience, financial and operational performance, and clinical excellence. Currently, Commure supports more than 250,000 clinicians and staff across hundreds of care facilities and hundreds of thousands of patients across its national network. Visit commure.com or LinkedIn to learn more.

Media contact
media@commure.com

Sales Contact
solutions@commure.com

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of IT and business services. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success and combine global reach with local client service in over 80 countries. Visit nttdata.com or LinkedIn to learn more.  

1 Knowles, M., Krasiansky, A., & Nagappan, A. (2023b, April 11). Consumer adoption of Digital Health in 2022: Moving at the speed of trust: Rock Health. Rock Health. https://rockhealth.com/insights/consumer-adoption-of-digital-health-in-2022-moving-at-the-speed-of-trust

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Commure Team