Commure and HealthTap Join Forces to Unify In-Person and Virtual Care—Now with Turnkey Clinician Services and After-Hour Coverage

Commure Team
 | 
April 29, 2025

Commure and HealthTap have joined forces to unify in-person and virtual care with turnkey clinician services, after-hours coverage, deep EHR integration, AI-powered tools, and streamlined operations

Commure and HealthTap have officially joined forces to offer a unified approach to both in-person and virtual care. By bringing together each organization’s strengths—from virtual primary care with on-demand doctors to agentic AI, revenue cycle management (RCM) and streamlined billing—this partnership will expand access for patients, simplify workflows for clinicians, and improve efficiency for providers of all sizes.

Extending Beyond Technology: A Complete Care Offering

A key differentiator of this partnership is that Commure now extends its suite of services beyond technology platforms to include clinician services. By bundling HealthTap’s doctor group with Commure’s technology (deep EHR integrations, advanced workflows, and robust care coordination), practices and health systems can focus on their core business while seamlessly offering new services or after-hours coverage without having to build or staff them from scratch.

The Details of the Partnership

This partnership is about integrating Commure’s platform—known for its extensive EHR (electronic health record) integrations and focus on care coordination—with HealthTap’s virtual care solutions. The goal? To create a seamless experience that bridges the gap between remote and onsite care. Now, providers can effortlessly “turn on” a more comprehensive and agentic healthcare experience that covers everything from routine checkups (virtual or in-person) to urgent care needs—all with the simplicity of a unified solution.

Our collaboration focuses on several key integration points that help bridge the gap between remote and onsite care:

  • Seamless EHR Integration: HealthTap’s virtual care platform will integrate directly with Commure’s systems, providing complete patient records across both in-person and virtual encounters. This unified view not only improves care coordination but also makes it effortless for patients to find and book specialty care near them when referred by their virtual PCP—a major revenue driver for large health systems.
  • Streamlined Revenue Cycle Management: Joint RCM services allow practices and health systems to maintain existing payer relationships and contracted rates while outsourcing virtual primary care at a fraction of typical operational costs. Each visit serviced virtually can still be attributed to the originating practice or health system, ensuring guaranteed contribution margin without administrative headaches.
  • AI-Powered Clinical Tools: Advanced ambient AI, or scribes, will ease administrative burdens, while agentic AI capabilities will support better clinical decisions. This means faster, more accurate charting and triaging across every patient interaction.
  • Remote Patient Monitoring: RPM programs that integrate seamlessly with both Commure’s and HealthTap’s platforms enable continuous patient engagement for chronic care management, postoperative follow-ups, and more.

Benefits Across the Healthcare Ecosystem

  • Providers benefit from simplified operations, lower costs, and higher margins thanks to streamlined RCM and billing. The ability to bundle in HealthTap’s doctors—whether for after-hours support or new service lines—removes staffing barriers and reduces overhead, letting organizations focus on the aspects of care and patient engagement that matter most.
  • Clinicians can spend more time on patient care and less on administrative tasks. Integrated AI-driven triage, scribing, and referral management reduce administrative burdens while ensuring consistent, evidence-based medical care. The improved care coordination across in-person and virtual settings also enhances job satisfaction, and by adding access to HealthTap virtual visits, it frees up clinicians’ time to prioritize more cases that require in-person care. 
  • Patients gain more control, convenience, and confidence in their healthcare journey. From scheduling and triage to follow-up and ongoing monitoring, every aspect of care is coordinated in one unified ecosystem. This leads to better outcomes and higher satisfaction. 

Join Us in Transforming Healthcare

It’s time to bring your healthcare delivery into the future. Whether you're a large health system seeking to expand primary and urgent care access cost-efficiently or a growing practice developing new care offerings, Commure and HealthTap are here to help you simplify operations, supercharge patient engagement, and offer a more comprehensive care experience.

Ready to learn more? Visit our websites (commure.com and healthtap.com) or contact us today to see how this partnership can transform your organization. Together, we can deliver the best of both in-person and virtual care—because every patient deserves seamless, efficient, and high-quality healthcare. Let’s make it happen!

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