More time for patients: Ontada and Commure bring advanced AI into iKnowMed

Commure has entered a strategic collaboration with Ontada®, a McKesson business dedicated to transforming community oncology through technology, data, and insights. The collaboration brings our clinical AI platform into iKnowMed®, Ontada’s oncology-specific EHR. We're now rolling out a growing suite of oncology-native AI tools to iKnowMed customers, including practices in The US Oncology Network and independent practices across the country. Together, there are over 3,300 oncology providers using iKnowMed. Read the full press release.

The collaboration pairs our enterprise-grade AI platform with Ontada’s oncology expertise, delivering ambient documentation, chart and visit summaries, smart coding, an AI Practice Assistant, and dictation inside the iKnowMed environment clinicians already use. Because the AI works inside the chart, its documentation reflects each patient’s longitudinal history, active treatment, and prior encounters across their cancer journey. For providers, that means less time on administrative work and more time with patients.

A relationship rooted in oncology

Oncology is one of the most demanding specialties in medicine, and documentation must keep pace with complex treatment histories. Our work with iKnowMed goes back nearly a decade, to when Augmedix (acquired by Commure) began bringing the earliest versions of ambient documentation into oncology. That early work relied on human-in-the-loop support: our Medical Documentation Specialists reviewed and refined notes alongside oncologists through some of the most emotionally heavy conversations in care.

Today’s platform builds on that experience. Advances in AI now help us deliver oncology expertise through software, built into the iKnowMed workflow. The AI does the drafting, and clinicians keep final decision making and review of every note and code before it enters the chart.

What practices can adopt today

Practices can now adopt these AI features unified directly into iKnowMed. The tools support each stage of the clinician’s day, from visit prep through coding. They work as one connected system, carrying context from step to step, so clinicians never have to juggle separate point solutions.

Before the visit, the Pre-Visit Summary pulls together iKnowMed data and outside records, including scanned labs, imaging, and pathology reports, with every item citing its source. Pre-Charting then turns that summary and prior notes into an editable draft note and selects the right template based on appointment type.

During the encounter, providers record from a computer or mobile device, and the AI generates an oncology-specific note mapped to their iKnowMed template. New information from the visit takes precedence over the pre-charted draft.

After the visit, providers review drafts alongside the patient chart and refine them with AI actions or the AI Practice Assistant before finalizing the note in iKnowMed. MAs, nurses, and other care team members can also use the Assistant to search the chart, get answers to clinical questions grounded in peer-reviewed literature, and generate patient-specific documents like letters of medical necessity. Cursor-based dictation lets everyone in the clinic work at the speed of voice across notes, orders, referrals, flowsheets, inbox messages, and emails.

For coding and billing workflows, the platform suggests ICD-10, E&M, and HCC codes from the encounter and shows the evidence behind each one. Ambient nudges surface open care gaps and spots where the documentation needs more detail, as the visit happens.

Built with community oncologists

We’re developing these tools alongside community oncology practices and a cohort of provider early adopters, whose feedback shapes each release, from visit preparation to note structure. So far, early adopters are using the tools in more than 80% of their scheduled visits, and other metrics, including note retention and coding accuracy, are meeting or exceeding program targets.

Practices that join early access use these tools on regular clinic days, with physicians, APPs, and care team members onboarding together, and they receive new capabilities as they’re released.

Where the collaboration goes from here

We’ll keep shipping new features with Ontada as we work toward an increasingly integrated experience inside the EHR. Over time, Ontada’s work will move iKnowMed from a traditional system of record into a system of intelligence and action for patient care.

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