Inside Summa Health's 96% Ambient AI Adoption
How Summa Health reached 96% provider adoption and returned 1,929 hours in September.
10,000+
visits scribed weekly
96%
eligible providers active
80%
appointment utilization
About the Organization
Summa Health is an integrated health system serving Greater Akron, Ohio, with two hospitals, twenty health centers, 870+ inpatient beds, 8,000+ employees, and 1.6M+ patient encounters annually. Together with General Catalyst and HATCo, Summa Health is building a proactive, community-based model of care in Greater Akron. Commure Ambient AI is the documentation layer of that model.
Executive Summary
Summa Health scaled Commure Ambient AI from 50 providers in January to more than 600 activated by September, including residents. Active use among eligible providers climbed from 44% in April to 96% in September. More than 10,000 patient visits a week are now scribed automatically, returning 1,929 provider hours to the organization in September alone.
Documentation time per note dropped 44% for providers using Ambient AI on 80% or more of their visits, and 25% for those using it between 60% and 80% of the time. The return concentrates in that top band, where 74% of providers now sit. That is why Summa's leadership managed utilization as the number that mattered.
Building on this foundation of automation, Summa is now planning to pilot Autonomous Coding in Cardiology and other specialty areas, extending the same platform to suggest ICD-10, CPT, and E/M codes directly from the note. Commure’s Autonomous Coding has 93%+ human-audited accuracy when deployed at other clients.
The Transformation: Before vs. After
Impact by the Numbers
As of September 2026, Summa Health has seen:
Key Success Drivers
Extending Into Platform
Summa is now taking the same adoption playbook beyond ambulatory care. The next phase extends Ambient AI to hundreds of providers in the Emergency Department, inpatient settings, and ancillary groups such as outpatient therapy. Summa will use the levers that drove ambulatory adoption: clinical and administrative leadership, structured on-site support, specialty champions, and a clear utilization goal.
With documentation in place, Summa is building coding on top of it by planning an Autonomous Coding pilot. Summa and Commure also plan to explore further opportunities upstream in referral optimization and downstream in revenue cycle management.
Voices from the Frontline
"One of our providers, who is typically cautious about adopting new technology, shared that ambient listening was helpful from day one. They told me it is saving them time and generating high-quality notes."
"It’s hard to overstate how game changing the Commure Ambient technology has been for my practice in a positive way. Not only has our documentation become more streamlined, more accurate, more timely and more complete — it has reinvigorated my joy of seeing and evaluating patients in the busy office setting. It has completely transformed my workflow from one of being glued to the computer and typing, to now be 'present' and more deeply engaged with patients and their family members. This is a big satisfier for patients, but on a personal level has allowed me to reclaim multiple hours of my time during the week. Physicians tend to be somewhat resistant to new technology especially once we have created a workflow that we feel works well for our practice. I've discovered a passion in helping guide my fellow colleagues into adopting the technology and seeing them unlock the value in their own practice. One colleague in particular, recently stated that this is the most transformative technology that he has ever used in his entire 20 year career — I couldn't agree more!"
"Ambient listening has allowed me to better focus on the patient in front of me, instead of needlessly typing away during their visit. This has helped to bring back the human connection to my practice, and reinforces the fact that I am listening, and that I care."
"Commure ambient listening technology has improved my documentation efficiency, saving on average an hour a day for a full office day. More importantly, it has shifted my time from reviewing and documenting to direct patient interactions. Additionally, it more effectively captures the complexity of my visits to accurately represent the discussion and time spent with my patients. An interesting note is that patients are interested and supportive of the technology, specifically stating that they are 'in favor of anything that makes my job easier' and more completely documents 'the details.'"