From referral received to patient admitted, automated end-to-end.

75% of home health organizations rely on fax for referrals. The average home health referral requires an estimated 13 hours spent inside intake processes alone. Only 65% of those referrals convert on average.

Commure Orchestrator is the AI-native referral management that automates home health referral intake, from first fax to admitted patient – eliminating the manual handoffs that cost agencies referrals, revenue, and staff time.

Request a demo

Referral management dashboard for digital patient intake and referrals.

AI-Powered Referral Intake for Home Health

Eliminate manual coordination and bottlenecks – five steps, zero manual handoffs.

AI scanning and extracting patient referral data from a fax.

STEP 1

Unstructured Data Ingestion

Captures referrals the moment they arrive, from every source: fax, portal, EHR, hospital discharge planners, and email.

STEP 2

Structured Data Extraction

Structures patient demographics instantly, including clinical notes, payer info, diagnosis codes, and physician orders, so the data is ready to act on.

AI extracting and reviewing patient referral information from a fax.

AI routing referrals with coding recommendations and workflow automation.

STEP 3

Business Rules Validation

Runs every business rule automatically before anything moves forward, including service area, acuity, payer, homebound status, and eligibility rules.

STEP 4

Unified Coordination

Centralizes communication in one queue for every team, with no phone tag, no spreadsheets, and no dropped handoffs between hospital and home.

Referral queue dashboard with patient list and status overview.

AI generating progress notes from referral data.

STEP 5

EHR Writeback

Accepted referrals write directly to your EHR with no manual entry, a full audit trail, and the loop closed before the first visit is scheduled.

BENEFITS OF AI REFERRAL INTAKE

One workflow. Impact across the entire organization.

Reduce Referral Leakage

Every referral gets tracked, routed, validated, and confirmed. Nothing sits in a queue unread or gets lost between a fax and a phone call.

Speed Time-to-first Visit

Improve the patient experience and fill your capacity; Automated routing and real-time eligibility checks cut the time between referral received and first visit

Increase Team Efficiency and Capacity

Re-keying referrals, chasing authorizations, confirming payer coverage — Orchestrator handles it. Your team focuses on patients, not paperwork.

Maintain Transparent Referral Data

Every referral is automatically logged end-to-end, so when a payer disputes or an outcome is questioned, the record is already there.

INTEGRATE WITH AI AGENTS

Referral approval is just the beginning.

Orchestrator connects the full referral-to-visit handoff without gaps, including scheduling and digital intake. Every step is connected and every handoff is closed.

Campaign review with SMS, AI voice calls, and a Launch Campaign button.

AI Call Center Agents

The moment a referral is accepted, visits get scheduled. AI agents handle outreach, scheduling confirmation, authorization follow-up, and patient communication automatically.

Patient intake questionnaire delivered by text message.

Digital Patient Intake

A mobile-optimized pre-visit workflow sent via SMS or email collects everything your team needs before the clinician arrives: demographics, consents, insurance, and clinical history.