Your patient access center is leaking revenue. Find out how much.
Six inputs, prefilled with health system benchmarks. See where scheduling revenue is escaping, and what you can recover.
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Built on your call volume
Results update instantly
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Annual recoverable revenue
$4,650,750
From 156,000 unanswered scheduling calls a year, Commure Agents recovers about 3,218 appointments you would otherwise lose.
Per missed call
$30
New patients recovered
1,463
Visits recovered
1,755
How the number is built
Each step narrows the pool. Bar width is proportional to annual call volume.
Scheduling calls per year
520,000
Calls that go unanswered
30% of all scheduling calls
156,000
Scheduling attempts permanently lost
Callers who never book or rebook anywhere in your system
17,160
Appointments Commure recovers
18.75% of lost attempts, after conversion limits
3,218
Schedulable within your capacity
22,750 open appointment slots available
3,218
Revenue at risk today
$24.80M
Full value of scheduling attempts lost to unanswered calls each year. This is the size of the problem, not what any vendor can recover.
Annual recoverable revenue
$4.65M
What Commure Agents can realistically capture, after conversion limits and the capacity you have available to schedule into.
Annual cost avoidance
$383K
Reduction in cost to serve on calls the agent handles that staff answer today. Missed calls carry no current labor cost, so none is claimed for them.
*Directional estimate only. Based on your inputs and Commure's general assumptions. Actual results vary and may be materially lower. Not a guarantee, warranty, or part of any agreement with Commure.
Assumptions behind the modelShow and edit
Each step narrows the pool. Bar width is proportional to annual call volume.
These carry the model between your six inputs and the result. Every one is editable, and the numbers above update as you change them.
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One scheduling FTE handles approximately 29,952 calls per year, at a staffed cost of $2.50 per call, compared with $1.10 per call for the agent. This represents a $1.40 cost difference per call across the 273,000 calls taken over by the agent. The effective recovery rate is 18.75%.
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New patient billings value represents total billings over the patient relationship rather than a single year, so recoverable revenue reflects the full value of the patient cohort recovered in a year. Recoverable revenue and revenue at risk are different figures and should not be added together. Capacity in use caps how many recovered appointments can actually be scheduled; at full utilization, recoverable revenue is zero regardless of call volume.