How a Leading Physician Group Automates 65%+ of Patient Calls and 99%+ of Referrals
Connecting the Dots: Building an AI-Driven Patient Access, Referral, and Clinical Operating System
Join Commure Co-Founder & COO Deepika Bodapati, Forward Deployed Engineer Max Krueger, and CLS Health President Dr. Mohammad Baba to see how a physician-led multi-specialty group unified call handling, referral intake, and clinical documentation on one platform.
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Results from CLS Health
A physician-led, multi-specialty group running voice agents, referral orchestration, and ambient AI on one platform.
Every health system is fighting the same battle at the front door.
Overflowing phone queues, referral backlogs, and staff stretched thin on manual work. Whatever EHR you run, these bottlenecks quietly drain revenue, burn out teams, and push patients to competitors.
Facing 50,000+ patient calls and 3,300+ incoming referrals every month across 45+ locations and 300+ providers, CLS Health deployed autonomous AI Voice Agents and Referral Orchestrator, integrated natively with their EHR. The same approach works across the EHRs health systems use today.
By unifying call handling, referral intake, and clinical documentation on one data model, CLS Health eliminated peak phone bottlenecks and 7-day referral backlogs. The platform now resolves over 65% of patient calls end-to-end with no human touch and processes 99%+ of referrals the same day. The result is $1.8M+ in annual financial impact and 170+ staff hours returned every day.
Hear directly from a physician leader about what it takes to bring AI into a physician-led organization, and how healthcare-native voice agents, referral orchestration, and ambient AI help organizations move from siloed data to shared priorities and deliver personal, seamless care at scale.
What You Will Learn
Automate front-door call volume
How CLS Health cut call abandonment from ~30% to ~1%, eliminated hold times, and resolved 65%+ of calls without staff intervention, with 83% of patients comfortable talking to the AI agent.
Streamline intake and stop network leakage
How Orchestrator pulls clinical and demographic data from incoming referral packets, processing 99.7% of referrals the same day and recovering $775K+ in revenue across 900+ net new patients.
Reclaim 170+ staff hours daily
How automated telephone encounter creation and real-time EHR write-backs returned 20+ clinical hours, 50+ referral coordination hours, and 100+ contact center hours each day, unlocking 63% FTE capacity.
Unburden clinicians with ambient AI
How specialty-templated ambient documentation cuts chart time by 81% and feeds directly into automated coding and revenue cycle workflows.
Leverage the power of one data model
Why single-point tools decay over time, and how running front-door access, clinical notes, and downstream claims on one platform creates a compounding loop of operational accuracy.
Bring it to your EHR
What native integration and real-time write-back look like in practice, and what to ask of any AI vendor, whichever EHR you run.
Meet the Speakers
Dr. Mohammad Baba
Deepika Bodapati
Max Krueger
Who Should Attend
At organizations of any size and on any EHR.