How WellNow Urgent Care Eliminated After-Hours Charting with Commure Ambient AI
1M+ notes
generated since October, more than 34,000 scribes per week
10% ↑
in average E/M levels from Nov '25 - Feb '26 compared to the previous year.
90%
weekly active user rate
About the Organization
WellNow Urgent Care is one of the fastest-growing providers of urgent medical care, telehealth, and occupational health services in the United States, with over 180 centers across multiple states. Committed to delivering accessible, patient-centered care for non-life-threatening injuries and illnesses, WellNow operates seven days a week with no appointment required, and holds accreditation from the Urgent Care Association, a distinction earned by fewer than 10% of urgent care facilities nationwide.
Executive Summary
WellNow Urgent Care deployed Commure Ambient AI across 600+ providers—and within four months, 90% of notes are generated with the tool, E/M acuity levels have risen by 0.08, and providers are finishing 12-hour shifts with their charts done.
After outgrowing in-person scribes and an earlier ambient vendor, WellNow chose Commure, and the results go well beyond cleaner notes: every 0.01 improvement in average E/M Acuity Level represents an estimated $500,000 in additional annual revenue.
The Transformation: Before vs. After
Impact by the Numbers
Key Success Drivers
Voices from the Frontline
After learning some tough lessons, we found a great partner in Commure. I like to brag that more than 90% of our notes are done using ambient listening with Commure’s great AI intelligence. It has really changed the game from a provider happiness and efficiency standpoint.”
Chief Medical Officer
It's a huge lifesaver! I don't know how I can survive without it.
After learning some tough lessons, we found a great partner in Commure. I like to brag that more than 90% of our notes are done using ambient listening with Commure’s great AI intelligence. It has really changed the game from a provider happiness and efficiency standpoint.
Wow that’s really cool to have all that information on one page and the references. This is game changing!
Our providers that have been slow to adopt Commure we notice them falling behind from E/M and LOS standpoint. A little support goes a long way to optimize Commure utilization. And once they get it, they never look back.