Enhancing Care Efficiency: Meet Commure at 2025 Muse Inspire

You likely had several options — why did you choose Commure?

‍Winnie Fong (Biomedical Engineering ‘19) Senior Software Engineer: I’ve always envisioned myself working at the intersection of health and technology. Hands-on, meaningful work was exactly what I was looking for. Dhruv, our CTO, had such a clear, inspiring vision for where the company and team were headed. His energy was super motivating—it made me feel excited about the potential, and confident that this was a team I’d grow a lot with. That really resonated with me, because I’m super motivated by doing work that has impact and being surrounded by people who feel the same way.

‍Aswin Logan (Computer Engineering ‘21) Software Engineer: I wanted to work at a company with a startup culture - somewhere fast-paced, collaborative, and with real ownership. Also, I was set on being in healthcare because of the meaningful, long-term impact the work has. It felt like the perfect opportunity for me to grow as an engineer while contributing to a mission I care about. Everyone genuinely cares about the work they are doing, and that really stuck with me. I wanted to be part of a team where the mission actually matters to people day to day.

‍Jordan Chow (Mechatronics Engineering ‘24) Software Engineer: I have always gravitated towards startups because I love fast-paced environments and the ownership involved, which aligns perfectly with Commure’s values - speed above all else and extreme ownership. I was also interested in the breadth of products Commure offered, from AI solutions to hardware products. The on-site aspect was also interesting, being able to visit sites and customers sounded like a really valuable experience to me. Commure has had an impressive growth trajectory, and I felt like it would be a great place to start my career to learn more about what makes a startup successful.

How have you grown?

Winnie: I’ve grown a lot—both technically and in terms of confidence. One of the biggest things is being trusted to own projects from start to finish, which means making decisions, solving problems on the fly, and taking full responsibility for the outcome. I’ve also gotten way better at communicating and navigating ambiguity—when you’re building something new, there’s not always a clear answer, and that’s pushed me to become more thoughtful in how I approach problems. I feel way more confident in my abilities now than I did even a year ago.

Aswin: I came in more frontend-focused, but working at Commure has pushed me to grow across the stack and become a much more complete full-stack engineer. I’ve also grown a lot personally. I am naturally more introverted, but being part of this team has helped me become more outspoken and communicate more confidently.

Jordan: At Commure, I have really inherited the company’s culture and values. I feel a deep connection to our customers and pride myself on building features that improve their lives. I have learned that anything is possible if you put your mind to it, and my team and coworkers are living proof of that. I have also grown as a person from joining Commure, moving to another country, and starting a new life for myself, exploring everything California has to offer.

What is something you are proud of accomplishing at Commure?

Winnie: One project I’m super proud of is the R&D work I did around detecting platelets and hemoglobin on the Athelas device. It was a pretty complex challenge. We had to understand how the analytes present in a blood sample, figure out how to capture them in images, train a model to detect and count them, and then make sure the results aligned with a predicate device. It was definitely one of the most interdisciplinary projects I’ve worked on, and there were a lot of unknowns we had to figure out along the way. Seeing it all come together has been really rewarding.

Aswin: I’m really proud of leading the Commure Vision product as an engineer. One of the great things about working at Commure is that as you grow, you get real ownership over the products and features you work on. I’ve been lucky to take the lead on Commure Vision within the Strongline team, and it’s been an amazing opportunity to drive something from the ground up.

Jordan: I am proud of my work during the Athena Offensive, shipping end-to-end features under such a tight deadline. My team and I were able to achieve feature parity with one of the largest healthcare companies in a matter of weeks. We shipped extremely fast, iterated back and forth, worked closely with sites, and eventually went on site to validate our designs and new features. It was an awesome experience to ship something from 0 to 1 and visit a site to see how excited they were.

What would you tell another Waterloo student considering Commure today?

Winnie: I’d say if you’re looking for growth, this is the place to be. You’ll be working with smart, driven people who care about what they’re building—and who are also just really great teammates. It’s a place where you won’t be boxed into one thing; you’ll get ownership, real responsibilities, and a chance to make an impact early on. Also, the leadership here is really strong and approachable, which makes a big difference in your day-to-day experience. You’ll learn not only technical skills, but also how to build, iterate, and think like an owner. Commure is definitely worth considering if you want something challenging and fulfilling.

Aswin: I’d tell them that if they’re looking for a place where they can grow fast, take real ownership, and work on meaningful problems in healthcare, Commure is a great choice. It’s not like a big tech company where you might be stuck doing something small—you’ll have impact, responsibility, and a team that actually cares about what they’re building.

Jordan: If you are looking for a place to accelerate your career and learn every day, I would suggest Commure. We are constantly solving unique problems and making providers’ lives easier. It is extremely rewarding to see the work you do have an impact on customers, especially when visiting them on site and seeing how the work you do makes a difference. It is an exceptional place to work with top talent, a fast pace, and a welcoming and inclusive work environment.

Ready to take the next step and start transforming healthcare? We’d love to learn about your background and share more about Commure.

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“Healthcare is the most information-intensive industry on earth. Yet, it remains the least user-friendly.” - Don Norman

At Commure, we’re building digital products that power some of the most critical workflows in the U.S. healthcare system. Too often, new technologies like the EHR have added digital burden instead of relieving it, creating unintended friction for clinicians and care teams. With that history in mind, we’re committed to a different path: delivering seamless, accessible, and intuitive user experiences across every product, team, and use case.

One of the cornerstones of that commitment is our Infinity Design System (IDS)—a comprehensive set of reusable, accessible UI components and design guidelines built on top of Material UI that are tailored to the unique needs of healthcare.

Over the last 4.5 years, IDS has evolved into a robust, centralized design ecosystem that serves as the foundation for every product we ship, from Ambient AI to Agents.

It All Starts with Material UI

IDS is built on top of MUI (Material UI), a widely used React component library. It gives our developers a strong foundation of well-documented, performant, and customizable components that just work.

Less time spent reinventing buttons and modals means more time focusing on the unique needs of healthcare users. For our design team, it means we’re speaking the same language as our engineers, with components that behave predictably both in Figma and in code.

Utilizing MUI speeds up the design process and gives us confidence that our UI is responsive, scalable, and built with best practices from day one.

Accessibility Is Baked In from the Start

When designing for healthcare, accessibility isn’t a nice-to-have—it’s a must. That’s why we’ve made it a foundational part of IDS.

Our design team follows WCAG 2.1 AA standards as a baseline. That includes thoughtful color contrast, readable typography, and clear focus states, all baked directly into our components and design patterns. We aim to make inclusive, user-friendly experiences the default—not an afterthought.

We know that creating accessible products takes a collective effort across design, engineering, and product. By building accessibility into the system itself, we’re making it easier for teams to deliver inclusive experiences at scale. As IDS evolves, so does our commitment to making accessibility a seamless part of how we build.

One Source of Truth, Many Teams Aligned

“Design Systems are for everyone. They’re not just a tool for designers or developers — they’re a tool for teams.” - Brad Frost
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One of the most powerful things about IDS is that it’s centralized. Instead of each team building their own little design system, we have a single source of truth that spans across Commure’s eight different products.

This means:

• Designers don’t have to start from scratch.
• Developers get reusable, tested components.
• Products feel consistent—even when built by different teams.
• We move faster, with less confusion and more confidence.

It also means we’re not just handing off mockups—we’re collaborating. Designers, engineers, and product managers are all working from the same shared language, which makes everything feel smoother, faster, and way more cohesive.

What’s Next for IDS

Infinity Design System will keep evolving. That’s the nature of design systems—they grow with the people who use them. We’re continuing to expand it, improve accessibility, add more documentation, and support new product needs as they emerge.

One of the most exciting things on the horizon is our work on the Multi-brand IDS, powered by Figma Variables. This new evolution will allow us to support multiple brands, themes, and modes—like Dark Mode, High Contrast, or even custom brand identities—all using the same underlying components.

Design a component once, and with a single click, it can adopt a completely different look and feel based on the selected brand or mode. That kind of flexibility opens up huge possibilities for scaling our design system across different product lines, partners, or accessibility preferences—without duplicating effort or sacrificing consistency.

But beyond just adding features, our focus is on making IDS even more usable, discoverable, and collaborative. That means listening closely to feedback, strengthening the connection between design and development, and ensuring the system scales smoothly as our teams and products grow.

Infinity Design System isn’t just a toolkit—it’s a shared foundation. And as we keep building, we're excited to see how it empowers more teams to create thoughtful, consistent, and human-centered experiences across healthcare. Interested in a career implementing these design principles at the forefront of AI and healthcare technology? We'd love to learn more about your background!

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Bringing an e-prescription product to market is a very complex task, both from a development and regulatory hurdle standpoint. For most companies, it can take years of iteration to get it right. But at Commure, we don’t follow the typical path. In under six months, our engineers, Ansh Mehta, Abhi Hotti, and Milind Sai Waghrey built an e-prescription platform from scratch—faster than anyone expected, and faster than most thought possible.

How E-Prescription Works

Building a functional e-prescription system involves more than just transmitting a medication order from a doctor to a pharmacy. It requires a secure, seamless, and regulation-compliant infrastructure that connects healthcare providers, pharmacies, and regulatory bodies. Here’s a breakdown of the core components that make electronic prescribing possible.

Before a healthcare provider can send e-prescriptions, they must be onboarded onto the system. This involves verifying their identity and credentials, which is especially important (and a federal requirement) for prescribing controlled substances. Our e-prescription system utilizes multi-factor authentication to confirm that the provider is who they claim to be.

Once onboarded, providers need intuitive, reliable, and accurate tools to search for pharmacies and medications. Our e-prescription system supports nationwide pharmacy search via brand and generic names.

When ready to submit a prescription, the provider can use our system to send new orders, issue refills, and cancel prescriptions via dedicated, standards-based API calls that ensure secure and real-time communication with pharmacies and benefit managers. The system also includes clinical decision support, which alerts providers to interactions with other drugs and allergies.

To ensure accountability and support regulatory compliance, our system logs every interaction involving controlled substances. This includes actions like searching for a medication, initiating a prescription, modifying dosage, or canceling an order. Each event is timestamped and tied to the authenticated identity of the prescriber, creating an immutable audit trail. Because log retention requirements vary by state, we follow the strictest standards across all jurisdictions, storing audit logs for the maximum required duration. This ensures we remain compliant regardless of location without having to create and monitor different retention policies based on the state.

How We Built It So Fast

Commure's timeline:

Speed wasn’t a side effect—it was an engineered outcome. We combined strategic foresight, focused execution, and smart reuse of internal capabilities to deliver a certified, production-grade e-prescription system in record time. Here’s how:

We Reused What Worked

• PatientKeeper Integration gave us instant connectivity to the SureScripts network, saving months of ground-up work.
• We leveraged Infinity UI, Commure’s internal design system, for frontend components—avoiding reinventing forms, modals, error handling, and more.
• Our ID.me integration was built as reusable infrastructure, allowing other teams across Commure to tap into the same identity proofing and MFA flow.

We Did Our Homework Early

• We worked with a third-party compliance and certification firm (the Drummond Group) from the very beginning, obtaining the full list of certification and Electronic Prescribing for Controlled Substances (EPCS) requirements before any development began.
• Our team stayed in constant communication with Drummond Group, removing the typical certification feedback loop delays.

We Built a Team With One Job

• A dedicated, cross-functional team was carved out to focus exclusively on e-prescribing. This enabled:
  • Daily focus with zero context-switching.
  • Clear ownership over every system layer—from audit logs to UI polish.
  • Fast iteration cycles without external bottlenecks.

We Treated Compliance as the Foundation, Not a Feature

• Regulatory, security, and audit logging were built into every sprint—not deferred to the end.
• Our architecture was pre-wired for EPCS, DEA, and HIPAA-level compliance, reducing last-minute technical debt or rework.

These decisions gave us the foundation to move quickly and confidently.

With the strategic pillars in place, our engineering team moved fast to build the core infrastructure. Key technical milestones included:

• Data import strategies: We built custom pipelines to import and normalize data across pharmacies, medications, and allergy records.
• Identity verification integration: Integrated with ID.me to ensure secure, verified access for prescribers and to prevent abuse.
• Audit logging: Implemented comprehensive audit trails to ensure every action is tracked and compliant with industry standards.
• System reliability and scalability: Our architecture was designed to scale from day one, ready to support real-world prescribing workflows.

Every line of code was written with one goal in mind: launch fast without compromising trust, security, or performance.

Key Features of Commure’s E-Prescription System

1. Ordering

The ingestion pipelines form the backbone of our ordering system. Providers can search a curated medication dataset in our database to select the most appropriate medications for their patients.

We received frequent requests for the ability to prescribe multiple medications within a single order screen. In response, we developed a bulk ordering feature, enabling providers to view and order all necessary medications for a patient’s appointment at a glance.

2. Medication History

Providers requested a comprehensive medication history feature that directly integrates with the EHR for context on patient history. This allows them to review past medications and dosages, supporting more informed clinical decisions.

Note: Providers must obtain explicit patient consent before accessing prescription history.

This feature also allows doctors to view medications prescribed by other doctors, enhancing patient safety and continuity of care.

3. Pharmacy Initiated Requests

Providers need to manage requests initiated by pharmacies, such as clarifications, substitution suggestions, or refill requests. Pharmacies are able to easily communicate these via Change or Refill Requests.

Our system ingests these requests within five minutes and presents them to providers with all relevant information, enabling prompt responses and minimizing care delays.

Come Build with Commure

Come build with us. We move fast, not just to ship, but to deliver real impact where it matters most. Speed isn’t just a value here, it’s our default setting. We obsess over the details, push through roadblocks, and never stop until the customer is genuinely satisfied. If you thrive in high-speed, high-stakes environments where outcomes matter more than optics, you’ll feel right at home.
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When time is one of the scarcest resources in healthcare, clinicians rely on tools that work where they do, like Epic, which supports over half (51.5%) of acute multispecialty hospital beds in the U.S., according to KLAS.

Now, it's easier than ever for providers to integrate powerful AI-driven documentation into their clinical workflows, with Commure Ambient AI—officially part of the Epic Toolbox in the Ambient Voice category.

“At Commure, we believe in meeting clinicians where they are, whether they are working within Epic’s Hyperdrive or on the go with Haiku,” said Tanay Tandon, CEO of Commure. “By embedding AI directly into everyday workflows, we remove barriers to efficiency and empower caregivers to focus on what truly matters – delivering high-quality patient care. With Commure in Haiku Ambient Voice Toolbox, or our full Ambient suite, we’re excited to make our solutions even more accessible to providers and health systems nationwide.”

Key Offerings in the Commure Ambient AI Suite

The Commure Ambient AI Suite offers versatile AI solutions for every clinical occasion, including:

• Commure’s fully automated AI documentation solution set:
  
  • Commure Ambient Notes – a fully automated AI solution integrated with Haiku, listed in Epic Toolbox
  • Commure Ambient AI – a fully automatedI AI solution integrated with Haiku that encompasses entire Ambient feature-set with EpicCare, Mobile, Web, and other functionality
    
• Commure Ambient Assist – AI-powered documentation with asynchronous human specialist support
• Commure Ambient Live – AI-assisted documentation, with real-time point-of-care support from human specialists

Built for Epic. Trusted by Leading Health Systems.

Built to Epic Toolbox specifications, Commure’s solutions are already trusted by leading health systems leveraging Epic, such as North East Medical Services (NEMS), to address challenges including workforce shortages, operational inefficiencies, and clinician burnout. NEMS selected Commure Ambient AI for an enterprise-wide deployment following a 10-week pilot comparing multiple AI-powered scribing tools. They chose Commure Ambient AI for its exceptional multilingual accuracy, flexible workflows, and readiness for advanced AI applications. 

Physicians at NEMS using Commure Ambient AI saw a 30% improvement in documentation efficiency, reporting they could finish their notes 1-2 hours earlier each day. Physicians also rated Commure Ambient AI the highest among all solutions for note quality, giving it 4.5 out of 5 stars. 

Why Does Epic Toolbox Recognition Matter for Providers?

Epic’s Toolbox is a curated collection of technologies that follow Epic’s “Blueprint” for reliable integration and meaningful impact. For providers, this designation is more than a technical detail, it’s an indicator of trust, ease of adoption, and efficiency.

Commure’s inclusion in the Epic Toolbox for Ambient Voice means our solution is deeply embedded where clinicians already work, enabling real-time, mobile documentation without disrupting workflows. Once ambient notes are captured in Haiku, they flow into Epic Hyperdrive for final review and editing—saving clinicians hours per day and reducing administrative burden.

This recognition validates Commure’s ability to support clinicians wherever care happens—in the clinic, on the move, or at the bedside. Whether you’re looking to improve clinical efficiency or enhance care delivery, Commure’s flexible, Epic-integrated ambient documentation solutions help your organization stay ahead.
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‍Discover Ambient AI

Tell us a little bit about yourself. What do you like to do outside of work? What did you want to be when you grew up?

Believe it or not, when I was young, I originally wanted to be a professional dancer. I trained with companies like American Ballet Theatre and San Francisco Ballet. As I went through school, I discovered that what I enjoyed most about dance was the movement science. That interest led me to pursue a career in Physical Therapy. I went to Emory University for my Doctor of Physical Therapy degree and also got my MBA to broaden my impact on the healthcare field.

Outside of work, I still dance occasionally, but these days, my favorite hobby is pilates. Most weekends, you can find me at a pilates class before heading to the marina, beach, or Santa Monica Pier to get some steps in while enjoying the LA weather.‍

Describe a day in the life of your role.

When describing a day in the life of my role, I always like to share a story from my second week on the job. After wrapping up my clinical sales onboarding in Utah, I landed back in LA and woke up to a Slack message from Jaysen, one of our SDRs, early the next morning. The message was something like: “Surprise! You’ve got an in-person set on your first solo day in the field. Good luck!”

Thanks to this nudge from Jaysen and the trust of my manager, Averill, I felt ready to tackle this - even though I was brand new. That experience pushed me to hit the ground running, and it really set the tone for how I’ve approached this role ever since. Every day, I still wake up with the same mantra: Just go out there and have conversations.

On a day-to-day basis, I’m in the field meeting with prospects, building rapport, and driving next steps. I’m also tenacious when it comes to follow-up, and I believe that this level of grit has been a major driver of my success. As I’ve moved into a Team Lead role and recently a Manager role, I still make it a point to lead by example. If I’m asking my team to consistently be out in the trenches, I’m right there with them - with some of my favorite days still being the ones I spend prospecting alongside them in the field.‍

What made you decide to join Commure?

I first heard about Commure from a friend I went to PT school with (thank you, Jessi!). She was kind enough to mention that she thought I’d be a great fit, knowing I had both a clinical and business background. From my very first interview, I could tell she was spot on - the team was incredible. As I spoke with Averill and Greg throughout the interview process, that was confirmed, and I quickly realized that Commure truly valued a clinical background, and it was a place where I could leverage both my clinical experience and my MBA. That’s exactly what I was looking for - a role and a company where I could combine my clinical and business backgrounds while making a broader impact on healthcare beyond treating in the clinic.

Ultimately, I chose Commure because I loved the dynamic, innovative, and highly collaborative environment. These were the key factors that drew me in and continue to make me grateful to be here every day.‍

How would you describe the Commure company culture?

Our Clinical Org team at Commure doesn’t operate like a traditional, cutthroat sales environment - we value innovation, collaboration, and thought leadership. It’s a unique opportunity for clinicians who may have hit a ceiling in their earning potential to far exceed what they could make in the clinic while still staying connected to their passion for healthcare. We all recognize that potential, and there’s a genuine sense of camaraderie as we cheer each other on toward those goals. That level of support and shared purpose is something that I don’t know I’d find in a purely traditional sales environment. But one thing I do know for sure is: if you’re someone who’s excited about building a legacy, then this is definitely a place where you can own your footprint and make your mark.‍

What advice would you give to someone on their first day at Commure?

I would say just dive in! There’s no shortage of support at this company. I think people can have a tendency to want to prove themselves that they hesitate to ask for help, but leaning on your team is part of how you grow here. I wouldn’t be where I am today without the leaders who supported me along the way. When I interview candidates today, one of the most common concerns I hear is, “I don’t have much sales experience…is there training?” The answer is yes, there’s absolutely training and support; the important question is: are you willing to be intentional about seeking it out?‍

What has been your greatest achievement?

Most people might assume it’s the career growth I’ve experienced here, but for me, it’s much simpler than that. My greatest achievement has been proving to myself that I could do this. When I first joined the company, I didn’t have traditional sales experience, but I stayed open to new opportunities, worked hard, and I’m incredibly grateful that betting on myself is continuing
to pay off.

Interested in a career building the next generation of healthcare technology powered by AI? We are always looking for talented people across our departments.

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Commure and HealthTap have officially joined forces to offer a unified approach to both in-person and virtual care. By bringing together each organization’s strengths—from virtual primary care with on-demand doctors to agentic AI, revenue cycle management (RCM) and streamlined billing—this partnership will expand access for patients, simplify workflows for clinicians, and improve efficiency for providers of all sizes.

Extending Beyond Technology: A Complete Care Offering

A key differentiator of this partnership is that Commure now extends its suite of services beyond technology platforms to include clinician services. By bundling HealthTap’s doctor group with Commure’s technology (deep EHR integrations, advanced workflows, and robust care coordination), practices and health systems can focus on their core business while seamlessly offering new services or after-hours coverage without having to build or staff them from scratch.

The Details of the Partnership

This partnership is about integrating Commure’s platform—known for its extensive EHR (electronic health record) integrations and focus on care coordination—with HealthTap’s virtual care solutions. The goal? To create a seamless experience that bridges the gap between remote and onsite care. Now, providers can effortlessly “turn on” a more comprehensive and agentic healthcare experience that covers everything from routine checkups (virtual or in-person) to urgent care needs—all with the simplicity of a unified solution.

Our collaboration focuses on several key integration points that help bridge the gap between remote and onsite care:

• Seamless EHR Integration: HealthTap’s virtual care platform will integrate directly with Commure’s systems, providing complete patient records across both in-person and virtual encounters. This unified view not only improves care coordination but also makes it effortless for patients to find and book specialty care near them when referred by their virtual PCP—a major revenue driver for large health systems.
• Streamlined Revenue Cycle Management: Joint RCM services allow practices and health systems to maintain existing payer relationships and contracted rates while outsourcing virtual primary care at a fraction of typical operational costs. Each visit serviced virtually can still be attributed to the originating practice or health system, ensuring guaranteed contribution margin without administrative headaches.
• AI-Powered Clinical Tools: Advanced ambient AI, or scribes, will ease administrative burdens, while agentic AI capabilities will support better clinical decisions. This means faster, more accurate charting and triaging across every patient interaction.
• Remote Patient Monitoring: RPM programs that integrate seamlessly with both Commure’s and HealthTap’s platforms enable continuous patient engagement for chronic care management, postoperative follow-ups, and more.

Benefits Across the Healthcare Ecosystem

• Providers benefit from simplified operations, lower costs, and higher margins thanks to streamlined RCM and billing. The ability to bundle in HealthTap’s doctors—whether for after-hours support or new service lines—removes staffing barriers and reduces overhead, letting organizations focus on the aspects of care and patient engagement that matter most.

• Clinicians can spend more time on patient care and less on administrative tasks. Integrated AI-driven triage, scribing, and referral management reduce administrative burdens while ensuring consistent, evidence-based medical care. The improved care coordination across in-person and virtual settings also enhances job satisfaction, and by adding access to HealthTap virtual visits, it frees up clinicians’ time to prioritize more cases that require in-person care. 

• Patients gain more control, convenience, and confidence in their healthcare journey. From scheduling and triage to follow-up and ongoing monitoring, every aspect of care is coordinated in one unified ecosystem. This leads to better outcomes and higher satisfaction. 

Join Us in Transforming Healthcare

It’s time to bring your healthcare delivery into the future. Whether you're a large health system seeking to expand primary and urgent care access cost-efficiently or a growing practice developing new care offerings, Commure and HealthTap are here to help you simplify operations, supercharge patient engagement, and offer a more comprehensive care experience.

‍Ready to learn more? Visit our websites (commure.com and healthtap.com) or contact us today to see how this partnership can transform your organization. Together, we can deliver the best of both in-person and virtual care—because every patient deserves seamless, efficient, and high-quality healthcare. Let’s make it happen!

‍What did you major in?

Allison Park, 2014 (Course 1 & 14) Chief of Staff/Head of FDE: I majored in Civil Engineering and Economics because I was excited about building real-world applications. Economics gave me a foundation in concepts widely used in business, while my Master’s in Water Quality Engineering deepened my understanding of environmental remediation and sustainability. That focus on making a social and environmental impact is what ultimately drew me to healthcare later in my career.

Natasha Gunther, 2016 (Course 2A) Director, Product Growth and Deployment: I majored in Mechanical Engineering, with a sub-focus on Product Development. I loved how Mechanical Engineering touched both the physical and real world - you can watch a ball roll down a hill and model the forces on it. It made sense to me. The Product Development focus was because it gave me added flexibility to be able to study whatever I was most curious about that semester.

Lily Keung, 2010 (Course 10B) Senior Operations Manager: I majored in Chemical Biological Engineering. I actually wasn’t sure what I wanted to major in because I like to know a little bit about everything, but my dad was a Chemical Engineering major, so I decided to choose that. I later added in the biology aspect because I had more interest in healthcare. It was exciting to be able to work with stem cells and mouse models while at MIT!

‍Dhruv Parthasarathy, 2013 (Course 6-2 & 18) Chief Technology Officer: I originally planned to major in Economics and Math, but switched to Computer Science and Math in my sophomore year. I see engineering as a form of applied economics — you can create the economic system you want with the right technological leverage. I also just enjoy Math and constantly find myself thinking, “How did people come up with this incredibly detailed way of perceiving the world?” That whole body of knowledge is fascinating to me.

You likely had several options — why did you choose Commure?

Allison: I was looking to work with motivated team members and continue to grow and learn from peers and mentors, while making an environmental or social impact. There is an incredible amount of opportunity for improvement within healthcare. I was not only drawn to the team here at Commure, but also excited about how technology and custom solutions could positively improve patient outcomes. The values at Commure also excited me. I loved the ownership mentality and the idea that you are encouraged to bring a concept to life in a space that really needs it.

Natasha: At this point in my career, I know what I care about - impact and people. If I’m working with incredibly intelligent, kind, and motivated people on problems that matter in the grand scheme of things, I know my work will be very gratifying. Commure was a unique situation where it was aligned on all of these fronts. Having come from healthcare operations, consulting, and investing, I knew exactly how game-changing it would have been if I could’ve leveraged the exact tools Commure is building. Commure being unafraid to tackle the most challenging pieces of healthcare signaled to me that this team would be able to actually drive meaningful improvement in this space.

Lily: My background was in billing operations, specifically surrounding healthcare billing. I knew I wanted to stay in healthcare and operations, but the company culture and my manager was also important to me. When I was interviewing, I knew I would love working for this company and this team. Commure has a great combination of employees who want to make a positive impact on the world and seek constant new challenges to overcome. We tackle lots of tough issues, but everyone is willing to work hard to make things better for our customers.

Dhruv: I’m in engineering because the act of constructing something impactful is important to me. There is no field more meaningful to me than healthcare. Healthcare is one of the fundamental bottlenecks in everyday people being able to thrive in America. It’s too expensive, confusing, and poorly designed. Commure helps me work on something beneficial every day, there's no price you can put on that.

‍How did MIT prepare you for working at Commure?‍

Allison: MIT taught me key problem-solving skills that I utilize today. It also taught me how to work well in a team and collaborate with others to find a solution to some really tough problems. MIT also taught me grit and to never give up. At Commure, we’re constantly learning and working with each other to develop the best solutions for health systems. We need to be resilient to changing landscapes and regulations, as well as constantly innovate.

Natasha: MIT is such an incredible place, which again I attribute to the people it attracts. Everyone there is passionate about their niche interest, with a work ethic like you’ve never seen. Commure feels very similar, the people here are always ready to be helpful, they’re kind, intelligent, and incredibly motivated to do whatever it takes to deliver improvements to our customers.

Lily: One of the most important things I learned at MIT is that there’s a lot I don’t know and that I can always learn something from each person. This gave me a good mindset when I entered the real world. Another thing it taught me was dedication, getting through school while playing on the softball team and having multiple jobs and work studies was by far the toughest obstacle I had to overcome.

Dhruv: MIT gave me the confidence in my ability to learn quickly. Every quarter was a new, even more difficult challenge. We were thrown into really esoteric topics with limited support and had to just figure it out. Beyond that, MIT was all about collaboration. The way we got through it was leaning on each other and working together. Those are fundamental skills for succeeding in startups. At Commure we have to learn super quickly, there’s no manual on the intricacies of healthcare, and you have to work together.

‍How have you grown?‍

Allison: I have been faced with many ambiguous problems that naturally exist within healthcare. I’ve grown by learning how to navigate through challenging environments with constant roadblocks. I believe these are skills that are extremely transferrable to any workplace.

Lily: When I was growing up, I had a lot of fear and anxiety when it came to speaking to strangers. I was known as the quiet kid, who only spoke when she had to. I have met many amazing people throughout my life who have helped me grow and overcome that fear so much so that I was able to build and manage a dynamic multi-level team. I even discovered that I love helping people grow and learn!

Dhruv: I’ve had to essentially question and change all my core beliefs every year. In particular, when I graduated I knew nothing about design, product quality, and real-world engineering. I now live and breathe these domains. MIT doesn’t teach you how to make products, it teaches you how to learn technical concepts and reason quickly. I’ve also had to learn how to lead, help others grow, and be a mentor. That’s something you only experience in a small environment with rapid growth.

‍What would you tell another MIT student considering Commure today?‍

Allison: Commure is an amazing place if you’re looking to work with really smart and hardworking people in a space where you can see your work come to life and be used in real-world applications.

Lily: I would tell another MIT student that Commure is a place that’s great for people who enjoy working hard to make a positive impact in the world. This is a place where everyone collaborates to build products that allow healthcare providers to focus on providing great patient care, which this country desperately needs more of. You will be constantly challenged with new problems to solve since the healthcare world is constantly changing. You will learn a lot, but also be rewarded and recognized for your hard work and accomplishments.

Dhruv: I would tell them there are very few places where you can do valuable, meaningful work that you’ll be able to look back on with pride. I think Commure is one of those places. Hopefully you will be able to tell your friends and family that you’ve made hugely significant contributions to the state of healthcare in the country. Beyond that, it’s a fun, exciting place, and it’s brimming with creativity and passion. Come join!

Ready to take the next step and start transforming healthcare? We’d love to learn about your background and share more about Commure.
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Explore Career Opportunities

Artificial intelligence in healthcare is rapidly evolving beyond basic automation tasks like scheduling reminders or sending notifications. In a recent webinar, "Beyond Automation: How Agentic AI is Redefining Healthcare Workflows," Bryan Nairn, VP of Marketing at Commure led a discussion with Ujjwal Ratan, Leader, ML and Data Science, Healthcare and Life Sciences at Amazon Web Services (AWS) and Prachi Shah, Head of Product at Commure, exploring how proactive, adaptive, and dynamic AI agents—known as Agentic AI—are fundamentally transforming clinical and administrative processes. Watch the full on-demand webinar here.

What is Agentic AI?

Agentic AI represents the next stage in the evolution of artificial intelligence, moving past traditional automation by proactively orchestrating tasks and dynamically adapting to real-time conditions.

According to Ujjwal Ratan from AWS, “Agents is a concept that actually has three different components combined with a large language model...First is the data. We are not reliant on the large language model’s fundamental training dataset—we're actually reliant on more of the external datasets that are provided to the large language model at runtime...Second is memory. Memory is a very important concept in agents because it allows you to retain conversational elements in whatever the agent is trying to do. It also remembers context, which is extremely important...And finally, there are tools. Tools are what the large language model uses to access external information. It basically has a dictionary of tools that it can go fetch information from.”

Ujjwal further distinguished workflows managed by Agentic AI as deterministic (structured, predictable processes) and non-deterministic (requiring flexible, adaptive reasoning), noting agents are particularly beneficial in the latter scenario due to their inherent adaptability.

Together, these components make Agentic AI uniquely suited to power more intuitive, responsive, and high-impact healthcare workflows that mirror the complexities and pace of real-world clinical and administrative environments.

Key Benefits of Agentic AI in Healthcare

One of the main advantages highlighted in the webinar is the significant reduction of cognitive load on healthcare workers. Agents automate routine and repetitive tasks, freeing clinicians and administrative staff to focus on more human, patient-facing responsibilities. Commure’s Head of Product, Prachi Shah, highlighted this saying, “If a human can do it and it's relatively repeatable, an agent can likely do it as well.”

Another major benefit is improved patient experiences. By employing agents for patient interactions, such as scheduling, follow-ups, and reminders, healthcare providers ensure consistency and reliability, enhancing patient satisfaction.

Cost reduction is also a key outcome of adopting Agentic AI. Prachi emphasized, "These agents are essentially doing these repetitive or complex tasks that humans are doing, but at one one-hundredth of the cost and effort that's required to get that done."

Another factor driving these benefits is that Commure’s agents are not standalone tools. As Prachi explained, "Agents are fully embedded in your workflow. They are not standalone. They're fully embedded in the day-to-day workflows of your providers." This level of integration ensures that agents can work alongside staff seamlessly, driving measurable efficiency gains without disrupting existing systems or routines.

While this may seem like a mystical sci-fi movie, these benefits aren’t just theoretical—they’re already driving results across real-world healthcare environments.

Where Agents Are Already Making a Difference

Below are some real-world applications highlighted by Commure in the webinar to demonstrate the practicality and effectiveness of Agentic AI. Watch the on-demand webinar to see these agents in action for yourself.

• Voice-based scheduling agents streamline patient scheduling processes by dynamically integrating with EMRs. Prachi showcased a scenario where the agent seamlessly managed scheduling complexities and real-time insurance verification.
  
  
• Outbound agents for patient follow-ups proactively manage recovery check-ins, medication adherence, and other touchpoints along the care journey, promptly escalating concerns to human clinicians when necessary.
  
  
• Text-based patient intake agents automate pre-appointment preparations, gathering essential patient information through interactive texting workflows.
  
  
• Web-based agents autonomously navigate payer portals to obtain documents such as Explanation of Benefits (EOB) forms, significantly streamlining revenue cycle operations.
  
  
• Voice-based payer interaction agents reduce lengthy human wait times by autonomously managing phone calls with insurance providers, resolving issues quickly and efficiently.
  
  
• Denials co-pilot agents help resolve claim denials at scale by analyzing denial details, identifying the best course of action, and auto-generating appeals letters. Prachi explained how these agents allow health systems to resubmit over half of denied claims automatically, significantly improving revenue recovery.

Commure’s Approach to Innovative AI Agents

Agentic AI is a very powerful tool for health systems, but without proper implementation, it can be very difficult to realize the benefits and utilize it to its fullest potential. Bryan Nairn, VP of Marketing at Commure, highlighted the strategic advantage of Commure’s forward-deployed engineering model: "We embed engineers with customers to integrate our product into their existing workflows and to fine-tune those integrations."

This model enables Commure to deeply understand specific customer workflows by embedding engineers directly within provider organizations. As Bryan described, this allows engineers to "work in a customer's environment," collaborating closely with IT and operations teams to observe real-world processes, uncover latent needs, and apply first principles thinking to arrive at high-impact outcomes for customers. 

This isn't just about feature requests or support tickets—it's about co-developing practical solutions that fit seamlessly into existing environments. For example, embedded engineers have helped fine-tune patient engagement workflows, leading to substantial reductions in no-shows and improved compliance adherance. The insights gained from these collaborations are then rolled into improvements that benefit all customers, creating a flywheel of continuous innovation grounded in real-world experience.

Ready to Transform Healthcare?

The transformative impact of Commure’s Agentic AI on healthcare workflows is clear and significant. By reducing burdens, enhancing patient interactions, and cutting costs dramatically, Commure is setting a new standard for healthcare innovation.

View the full on-demand webinar to see all of the real-world applications in action and hear more technical details from AWS on what the future of Agentic AI will look like.

Watch the Webinar