Sunoh.ai Review: What to Know Before You Sign Up

What You Need to Know About Sunoh AI

• Sunoh.ai is an ambient AI medical scribe that listens to patient encounters and generates clinical notes automatically.
• Sunoh.ai is priced at $149 per user per month for individual providers, with group and enterprise pricing available through direct sales.
• Sunoh.ai does not publish a specific transcription accuracy percentage.

What Is Sunoh.ai?

The company behind Sunoh.ai is healow, the patient engagement platform built by eClinicalWorks.¹ Sunoh is eClinicalWorks' ambient documentation product, sold on the open market to clinicians on any EHR.¹ For those already on eClinicalWorks, it offers a familiar foundation. For those on other systems, it markets itself as a standalone tool.

The name Sunoh means "listen."¹ More than 100,000 healthcare providers use it today.¹ It covers a wide range of specialties, including family medicine, behavioral health, cardiology, orthopedics, and urgent care.¹ It runs on iOS, Android, and desktop.¹

How Sunoh works in practice, what it includes, what it costs, and how it handles clinical documentation and data security. That is what this review covers.

What Sunoh.ai Includes

Sunoh.ai produces a structured SOAP note from the patient encounter and provides order entry assistance that captures labs, imaging, referrals, and prescriptions and pre-fills the relevant orders.¹ Clinicians finish the encounter with a completed note draft and staged order entries.¹

A Coding Assistant analyzes the clinical encounter and recommends ICD-10 and CPT codes.¹ Review and sign-off remain with the clinician.¹

Sunoh generates referral letters and discharge summaries from the encounter context.¹ Patient instructions are included within the Plan section of the SOAP note rather than as a separate patient-facing document.¹ Clinicians who want a standalone patient handout need to extract and transfer that content manually.¹

Language support covers English, Portuguese, Mandarin, Cantonese, Vietnamese, and twenty dialects of Spanish.¹ The platform tracks multilingual conversations, including code-switching, and outputs clinical notes in English.¹

The vendor names eleven specialties on its site, including family practice, behavioral health, cardiology, dental, dermatology, orthopedics, pediatrics, and surgery centers.¹ Sunoh states clinicians save up to two hours per day on documentation.¹ Named customers include health centers, medical groups, and specialty providers across multiple states.¹

Custom templates are supported, and clinicians can add specialty-specific fields to match their documentation workflow.¹ The workflow moves from encounter capture to document draft to order entry and ends with a "Summary for Review" step before the note is finalized.¹

One detail the vendor does not publish: Sunoh does not post a specific transcription accuracy percentage. The vendor states its documentation is "highly accurate" but provides no verified benchmark figure.¹ No third-party testing data appears on the vendor site.¹

How Much Does Sunoh.ai Cost, and Does It Sync with Your EHR?

Sunoh.ai offers two pricing tiers. The Standard Professional Plan is $149 per user per month, noted on the pricing page as a limited-time rate.¹ A Group and Enterprise Plan is available at custom pricing through direct sales, designed for larger teams, multi-provider clinics, and hospitals.¹ No group rate is listed publicly.¹

The trial is no-commitment, and the signup page does not ask for a credit card.¹ A "satisfaction guaranteed" statement appears on the sign-up form.¹ Sunoh does not publish how many trial days are included.¹

For EHR integrations, Sunoh offers native connectivity with seven named systems, with integration depth varying by platform.

The eClinicalWorks integration is the most native. Notes, billing codes, and order entries map directly into discrete EHR fields in a single step, without screen switching.² The athenahealth integration connects through the athenahealth Marketplace and supports writing medical histories, allergies, and medication data back to the chart.³ Epic connects through Epic's open interoperability platform using FHIR standards.¹ Cerner, ModMed, Practice Fusion, and Tebra are also listed as supported.¹

For EHR systems outside the native partner list, Sunoh offers EHR Sync, a free Chrome Extension that runs alongside any web-based EHR and pushes completed notes into text fields without manual copying.¹ This path is available for browser-based EHRs only. Sunoh's site does not describe an integration path for EHR systems that do not run in a browser.¹

How Does Sunoh.ai Handle Compliance and Data Security?

Sunoh.ai is HIPAA compliant, SOC 2 certified, and offers a BAA.¹ The vendor publishes a dedicated security overview covering encryption, audio retention, data residency, AI training use, and data sharing policy.¹

Audio recordings and transcripts are automatically deleted after seven days.¹ The finalized note exported to the EHR serves as the permanent record.¹ Patient data is hosted in a private Microsoft Azure cloud environment.¹ The vendor states that no PHI or patient data is used to train its AI models, which are trained on synthetic de-identified data.¹ A no-share policy restricts patient data from external vendors and third parties.¹

ISO 27001 and HITRUST certifications are not highlighted on the vendor site.¹

A privacy policy exists and is linked from the site footer.¹

How Commure Scribe Compares to Sunoh

Commure Scribe is an ambient AI medical scribe built for practices of any size. It is one of the best AI medical scribes in terms of published benchmarks, EHR breadth, and language coverage. Where Sunoh leaves some dimensions unpublished, Commure Scribe publishes them. Where Sunoh covers a defined set of EHRs and specialties, Commure Scribe covers more.

Transcription accuracy. Commure Scribe publishes a verified transcription accuracy rate of 99.4%. Sunoh does not publish an accuracy figure. For clinicians or administrators who want a documented benchmark before committing to a tool, Commure Scribe provides one.

Coding. Both tools surface ICD-10 and CPT code suggestions. Commure Scribe generates them automatically at the end of each encounter in a dedicated tab alongside the finalized note. Code assignment stays with the clinician.

Admin documentation. Sunoh generates referral letters and discharge summaries from the encounter. Commure Scribe's AI Copilot covers this and extends further: prior authorization requests, work excuse letters, and patient communications outside the clinical note workflow.

Language support. Commure Scribe supports 90 languages with automatic detection. Notes are generated in the language of the encounter, with no manual language selection required. Sunoh supports a smaller set of named languages and outputs clinical notes in English only.

EHR integration. Commure Scribe connects to 60+ EHR systems, including athenahealth, eClinicalWorks, Tebra, AdvancedMD, and Practice Fusion. Solo and small practices transfer notes via copy/paste with a chrome extensions that also pushes notes into text fields without manual copying. Medium and large group practices access one-click sync with direct EHR write-back. Sunoh names seven native EHR integrations, with eClinicalWorks and athenahealth offering the deepest connections.

Compliance and data security. Both tools are SOC 2 certified and HIPAA compliant, with a BAA and no third-party data sharing. Commure Scribe publishes a full data retention policy: audio is retained for one year and archived for a minimum of six years per HIPAA requirements. Data is stored onshore. Sunoh publishes a 7-day audio deletion policy; a longer archival record is not described.

Pricing. Commure Scribe is $89/month, or $59/month billed annually. Sunoh's standard plan is $149/month. Both offer a no-commitment trial with no credit card required. A full breakdown of AI scribe pricing is available if you are comparing costs across tools.

Coverage. Commure Scribe supports 25 specialties, including family medicine, internal medicine, pediatrics, behavioral health, and psychiatry. Sunoh names 11.

Clinicians and practice managers can start a free 7-day trial with no credit card required.

Frequently Asked Questions

Is Sunoh.ai HIPAA compliant?

Yes. Sunoh.ai is HIPAA compliant, SOC 2 certified, and offers a business associate agreement.¹ The vendor publishes explicit disclosures on audio retention, data residency, encryption, AI training use, and data sharing policy.¹ ISO 27001 and HITRUST certifications are not highlighted on the vendor site.¹

Does Sunoh.ai work with Epic and other major EHRs?

Yes. Sunoh.ai offers native integrations with seven EHR systems: athenahealth, Cerner, eClinicalWorks, Epic, ModMed, Practice Fusion, and Tebra.¹ Integration depth varies by platform. eClinicalWorks and athenahealth have the most robust connections, and Epic connects via FHIR.¹ For EHRs outside this list, the free EHR Sync Chrome Extension pushes notes into any browser-based EHR.¹

How much does Sunoh.ai cost per month?

Sunoh.ai offers a Standard Professional Plan at $149 per user per month, noted as a limited-time rate.¹ A Group and Enterprise Plan is available at custom pricing through direct sales.¹ The trial is no-commitment, and the signup page does not ask for a credit card.¹

Does Sunoh.ai generate ICD-10 or CPT codes?

Yes. Sunoh.ai includes a Coding Assistant that analyzes the clinical encounter and recommends ICD-10 and CPT codes.¹ Review and sign-off remain with the clinician.¹

Who owns Sunoh.ai?

Sunoh.ai is owned by healow, the patient engagement platform built by eClinicalWorks.¹ The footer copyright on sunoh.ai reads "©2026 healow."¹ Sunoh markets itself on the open market to clinicians on any EHR, not exclusively to eClinicalWorks users.¹

This article is for informational and educational purposes only, does not constitute legal, medical, or professional advice, and does not guarantee any particular outcome from using an AI medical scribe.

‍